Mercedes-Benz of Sacramento

Great customer service I showed up for my scheduled service on the wrong day - did not realize it was wrong until 3 days later! They serviced my car that day anyway. I say I showed up for my scheduled service on the wrong day - did not realize it was wrong until 3 days later! They serviced my car that day anyway. I say that was excellent customer service. More

Mercedes of Sacramento Brian Lonchar's service was stellar. He went above and beyond to provide excellent service. I have and will continue to recommend him without reservat Brian Lonchar's service was stellar. He went above and beyond to provide excellent service. I have and will continue to recommend him without reservation. More

customer driven even when all does not go well multiple issues-frustrating for all including a series of pick ups and quick returns--throughout the process--smiles, understanding, loaners and ultim multiple issues-frustrating for all including a series of pick ups and quick returns--throughout the process--smiles, understanding, loaners and ultimately delivery of the vehicle to my home. Jason, my rep is smooth, calm and in control More

Great customer service and thorough inspection of my car I give the service here in Sacramento a perfect 5 stars. The reason for this is from the time I dropped off my car I received excellent service. I had I give the service here in Sacramento a perfect 5 stars. The reason for this is from the time I dropped off my car I received excellent service. I had made my appt online and I guess this service is fairly new, and so when I brought in my car for this service, the part needed to be ordered. I had to come back because they did not have the part. Once they received the part, they took care of me with giving me a discount and a rental car. The service technician took his time inspecting my car and the service advisor told me not to worry and to just enjoy the rental. I feel safe now even though I came for one thing to be replaced, but they found other things that needed to be done, which now my car is no longer acting up any longer. Also, the fact that they even honored the price of the service from the last time I had my car serviced, along with my car being washed and vacuumed, and a complete multi point inspection gives me a reason to be a returning customer! Another problem I had was with my automatic lock and I told my service advisor to give me a quote on how much it will cost because he said they may have to take the door apart. Well, that was taken care of at no charge. Thank you Mercedes Benz of Sacramento! You guys have my business. More

First Experience @ MB Sacramento After buying my first CPO MB from another MB dealer, I was experiencing serious exhaust problem with the car. Talked to customer service @ MB Sacramen After buying my first CPO MB from another MB dealer, I was experiencing serious exhaust problem with the car. Talked to customer service @ MB Sacramento; very friendly, accommodative, and scheduled me right away. Sean @ MB Sacramento dealership was very professional and friendly service advisor; kept me abreast on the car problem identified and repair progress. Shuttle driver was very friendly and courteous as well. After the service, the technician sent me a thank you card for using their services. By the way, the repair was covered under CPO warranty. On the other side, I was surprised to see that no complimentary coffee or drinks were available; which is pretty normal and common at other dealerships. More

service waiting area This is the first dealership that we have used that the waiting area doesn't have TV's, this last time we were there the drink area had no water in t This is the first dealership that we have used that the waiting area doesn't have TV's, this last time we were there the drink area had no water in the cooler. They don't have local current newspapers for customers who are waiting for their cars. The actual service went well, but when you are waiting for a hour or more and nothing to do. Not everyone is glued to their phones, computers or IPADs. They do have a restaurant/snack area, but the prices are high, just because you own/have a Mercedes does not mean you are made of money. They did provide free coffee, but don't feel enough. Even Toyota and Lexus provide free daily newspapers, coffee, hot chocolate and donuts. More

New Tires Jack was awesome to work with.. so friendly and professional. He got me a ride back to my office in Mid-town in a promptly manner. Thanks a ton. . Jack was awesome to work with.. so friendly and professional. He got me a ride back to my office in Mid-town in a promptly manner. Thanks a ton. . More

The best service ever from check in to check out This is my third Mercedes car. I have been going to Arden service center since 2007 for all my auto services. This some nine plus years of visit to This is my third Mercedes car. I have been going to Arden service center since 2007 for all my auto services. This some nine plus years of visit to the Service , Sales Parts services were exceptional Never regretted any visit of the visit. Every departments services were beyond expectation. My visit to Arden Mecedes was always amazing. More

Excellent Service After explaining my issue they quickly diagnosed the problem and took care of the repairs. I had exactly the opposite experience at another dealer so After explaining my issue they quickly diagnosed the problem and took care of the repairs. I had exactly the opposite experience at another dealer so it was gratifying to find a service department worthy of Mercedes Benz dealership. More

Service A As always, when Jack is my Service Advisor I receive excellent service.! I never feel like he is anything but honest with me, and for me that is huge! As always, when Jack is my Service Advisor I receive excellent service.! I never feel like he is anything but honest with me, and for me that is huge!! Integrity is what makes a business successful, in my opinion. More