Mercedes-Benz of Sacramento

Great Customer Service I went in without wanting to buy a vehicle, but man was Brian a salesman. After he showed me 2017 e-class, he made me buy it, and I don't regret it at I went in without wanting to buy a vehicle, but man was Brian a salesman. After he showed me 2017 e-class, he made me buy it, and I don't regret it at all. Will be returning and the main reason is because of their customer service, and also Brian More

Professionally pleasing High professional services.The staff was friendly and helpful . Everything was explained clearly and therefore was not any confusion about the servic High professional services.The staff was friendly and helpful . Everything was explained clearly and therefore was not any confusion about the service and costs . Overall it was a professionally pleasing experience. More

Unhappy I am disappointed that after having my car for over 3 weeks...that there was no solution for my problem...I was told I have to wait until they find a I am disappointed that after having my car for over 3 weeks...that there was no solution for my problem...I was told I have to wait until they find a solution...that makes no sense to me More

A four hour wait time was unacceptable! After experiencing bad customer service and speaking to three other customers facing the same issues, I will reconsider using Von Housen as my service After experiencing bad customer service and speaking to three other customers facing the same issues, I will reconsider using Von Housen as my service center. I have been using them since 2001 and found a big difference in their advisors' customer service. More

Review of Service at The servicing of my care went very smoothly. Your employee, Sean Kerwin, was very professional and polite -- I couldn't have asked for a better repre The servicing of my care went very smoothly. Your employee, Sean Kerwin, was very professional and polite -- I couldn't have asked for a better representative of MB of Sacramento. After you serviced my car, the car's performance improved at least 20 percent. It was a nice surprise. The only negative comment I have to make regarding my visit is that the waiting room is cold, unwelcoming, and not at all what I expected from a MB dealer. I will always bring my care to MB of Sacramento because my car's performance was so improved. But, I will not look forward to being in the area designated for "waiting." More

GLS 450 purchase Our third Mercedes purchase very helpful and knowledgeable staff. Steve knew all the questions to ask to get us in the correct vehicle with the optio Our third Mercedes purchase very helpful and knowledgeable staff. Steve knew all the questions to ask to get us in the correct vehicle with the options we wanted. Ken Sammut had all the paper work set up and clearly explained it all. More

Excellent Customer Service …, Jack Manikoth is my service advisor and he is excellent! I have been a Smart/Mercedez Benz, customer since 2008, in Chandler, Az. In November 2010, I Jack Manikoth is my service advisor and he is excellent! I have been a Smart/Mercedez Benz, customer since 2008, in Chandler, Az. In November 2010, I moved to Sacramento, Ca. & joined Mercedez Benz of Sacramento. In this amount of time, I have had several service advisors, all have been quite good. Jack Manikoth is courteous respectful & keeps me informed of every step during service. Jack Manikoth is an absolutely excellent service adviser! When I come in Jack is the first person I see & also the last person when I leave. Thank you Jack! More

purchase Loren Wilson was great help on our purchase. He helped us out on the extras that we added to the van, and keep the prices fair. Loren Wilson was great help on our purchase. He helped us out on the extras that we added to the van, and keep the prices fair. More

Experience in purchasing an E300 Excellent service friendliness, courtesy and respectful of my time. Julie was very nice in the finance department to help complete the documents. Sh Excellent service friendliness, courtesy and respectful of my time. Julie was very nice in the finance department to help complete the documents. She called me to come back to sign a replacement document due to the fact that the service or maintenance agreement is for E class NOT C class. I was rushed through the signing process due to another customer waiting in line with minimum disclosures available to me. I would appreciate more explanation of the fact that it was not checking a box but we were doing the finances affecting the service agreement and as I scanned thru we saw that it also affected the residual value of the car. I apprecite Julie classiness to fill up my car with gas for making a special trip back to the dealership. Very nice lady. More

Just bought e300 love it I just went to have a service for my c300 ,when I see e300 got iimpressed with it and John help me to make a deal I went home with new e300 John did g I just went to have a service for my c300 ,when I see e300 got iimpressed with it and John help me to make a deal I went home with new e300 John did great last in 2014 when I bought my 2015 c300 and in 2017 too. More