Mercedes-Benz of Sacramento

Everyone is very friendly and helpful. I appreciate everyone in the service center at Mercedes of Sacramento. I'm addressed as soon as I drive up, while I'm still in the car. Jack has alw I appreciate everyone in the service center at Mercedes of Sacramento. I'm addressed as soon as I drive up, while I'm still in the car. Jack has always been immediately available. He has a genuine smile and maintains good eye contact. I always feel like I'm a priority with Jack and that my service needs are important. That means a lot to me. He always offers me something to drink and a place to sit while I wait. He is consistent 100% of the time. More

Maintenance Brought car in for a battery message and had the battery replaced along with a set of brakes. Jack was very helpful during this appointment and I enj Brought car in for a battery message and had the battery replaced along with a set of brakes. Jack was very helpful during this appointment and I enjoy working with him. I had been looking to trade my vehicle for an ML350 but there were none on the lot that had what I was looking for. When I came back to pick up my car, a salesman approached us as said the exact model I was looking for had just been traded in. I traded in my 2005 the day after I had the major service performed. I guess I was in the right place at the right time. I look forward to working with Jack in the future after I take possession of my 2013 ML350. More

Bobby outside took care of me and the car, great service. Bobby outside was very helpful, I showed up early and he was their to greet me and take care of the my E350. Jack was also there to fix my key FOB, t Bobby outside was very helpful, I showed up early and he was their to greet me and take care of the my E350. Jack was also there to fix my key FOB, the little black slider on the top of the key was not there or must of fallen out, but he replaced it right away and showed me how to replace the battery. More

I'm a customer for life I have been so grateful to have found Mercedes Benz of Sacramento to service my car, because it has been nothing but a great experience. They are flex I have been so grateful to have found Mercedes Benz of Sacramento to service my car, because it has been nothing but a great experience. They are flexible, honest and provide great service. It's worth every penny! I have complete confidence in Jack and Efrain, who work so hard to ensure that I have a seamless and positive experience. Because of this, I will continue to purchase Mercedes vehicles, so I can continue to use this shop. More

very professional service. very easy to talk to. Thank you Mike listened to me. Updated me with text alerts. The interior was very clean and professional. After receiving my car its driving great. Only problem Mike listened to me. Updated me with text alerts. The interior was very clean and professional. After receiving my car its driving great. Only problem i have is my car burns burns gas faster now that the engine was revived to top shape again lol. The experience was terrific! Thank you Mercedez Benz Sacramento! More

Purchase and service of my pre-owned SLK! The service was very good, facility and staff were very nice. They found a tire that did not meet specifications and replaced it without question as The service was very good, facility and staff were very nice. They found a tire that did not meet specifications and replaced it without question as part of my certified warranty. Always a pleasant trip to go there! More

Valued customer I recently had my car serviced at Mercedes Von Housen Motors on Arden Way in Sacramento. A week later I found a towel sticking out from underneath my I recently had my car serviced at Mercedes Von Housen Motors on Arden Way in Sacramento. A week later I found a towel sticking out from underneath my motor. I took my car back to the dealership and they probably took the towel out. They didn't dismiss the issue as some of these things will happen. My service advisor was really upset that this happened to me and was very apologetic. I felt like a really valued customer! More

Sales and seirvice Our association with Von Housen spans over 30 years. We have no complaints. We have enjoyed the association during that time. We hope to buy the ne Our association with Von Housen spans over 30 years. We have no complaints. We have enjoyed the association during that time. We hope to buy the next car there. More

good job friendly people or service. had very good cleanup and use of rental car, very easy to make and appointment and saved old parts, friendly people or service. had very good cleanup and use of rental car, very easy to make and appointment and saved old parts, More

Poor Experiance Brand new 2016 Mercedes Metris shock snapped in half. Called for an appointment and was told I would receive a loaner because the new shock would not Brand new 2016 Mercedes Metris shock snapped in half. Called for an appointment and was told I would receive a loaner because the new shock would not come in until three days later. Came for 8:00am appointment - was told there was no loaner available. Sean told me to bring the van back Monday. I did not feel comfortable driving a van without a rear shock. Lost a good bit of time and a great bit money. More