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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
December 07, 2016
Perfect I would buy another Mercedes just to have it worked on here. They are as close to perfect as you can get. I give them a 100%. Efrain is terrific. I would buy another Mercedes just to have it worked on here. They are as close to perfect as you can get. I give them a 100%. Efrain is terrific. More
by ROBBELLER
Verified CustomerEmployees Worked With
Efrain Vasquez
December 07, 2016
Great experience! I had a great experience at this dealership. Our sales person Brian exceeded my expectations for being helpful, knowledgeable, and personable. A car s I had a great experience at this dealership. Our sales person Brian exceeded my expectations for being helpful, knowledgeable, and personable. A car sales person like Brian makes me want to return to Mercedes-Benz of Sacramento. More
by asapphire96
Employees Worked With
Brian Lonchar
December 06, 2016
Best place to buy a car! Want a fabulous car buying experience? Visit Mercedes-Benz of Sacramento! Jason Bryner, Craig Gorman and Julie Garcia will go the extra miles for y Want a fabulous car buying experience? Visit Mercedes-Benz of Sacramento! Jason Bryner, Craig Gorman and Julie Garcia will go the extra miles for you. I will never buy any where else! Jackie Kosak More
by drjackiekosak
Employees Worked With
Craig Gorman, Jason Bryner, Julie Garcia
December 06, 2016
Great service My experience has always been great. Efrain is always consider of my time and the concerns I'm having with my car. If want to use any other service My experience has always been great. Efrain is always consider of my time and the concerns I'm having with my car. If want to use any other service technician. I have several friends with Mercedes and I am always recommend your service. This is my second Mercedes, the first one was deemed totaled in a car accident and I was informed that I didn't suffer many injuries because the Mercedes cars are built very sturdy. Thank you!!! More
by LAMARICEE
Employees Worked With
Lisa Brown, Efrain Vasquez, Jason Bryner, Julie Garcia
December 05, 2016
Best dealership I've dealt with ever. The best dealership service. I have been a customer since 12- 2004. Very good service and very well trained Auto Techs. The update you right away of a The best dealership service. I have been a customer since 12- 2004. Very good service and very well trained Auto Techs. The update you right away of any progress on your car. You always rely on their expertise. I'm glad I've used them all these years. More
by ARMANDOLAO
Employees Worked With
Scott Baylis, Efrain Vasquez
December 05, 2016
Everyone is very professional, The service was promptly completed. It is service that is excellent and respectful, I know what is happening to my car, and what was done. The custome The service was promptly completed. It is service that is excellent and respectful, I know what is happening to my car, and what was done. The customer wait room is clean and comfortable. More
by BONNIESMITH532
Employees Worked With
Jack Manikoth
December 03, 2016
Jason Harber (Service Department) Jason took upon himself to resolve an on-going issue with the sales person (Craig Gorman), which was unreachable after 4 attempts. I truly appreciat Jason took upon himself to resolve an on-going issue with the sales person (Craig Gorman), which was unreachable after 4 attempts. I truly appreciate Jason going over and above his responsibility. More
by ANDREWCYNDEEESPINOZA
Employees Worked With
Craig Gorman, Jason Harber
December 02, 2016
Excellent customer service! Can always count on excellent customer service. Jack is always very professional and a multitasker with great personality. Prompt in addressing custo Can always count on excellent customer service. Jack is always very professional and a multitasker with great personality. Prompt in addressing customer appointment and detail oriented in recommending the service needed to repair my vehicle. I always leave with satisfaction and guarantee. More
by JOSIEGARCIAWRK
Employees Worked With
Jack Manikoth
December 01, 2016
Recent Service of Smart Car at Mercedes-Benz Service Center The reason I called Jack that morning was that when I left the car in the evening,I noticed that one of the tires on my Smart car was losing air , so The reason I called Jack that morning was that when I left the car in the evening,I noticed that one of the tires on my Smart car was losing air , so I contacted Jack the next morning and asked him what to do. Jack has been my service rep for a number of years, and I felt I can always call on him . He told me to come to the service center and he would check the tire for me. The Service Center was very busy that day. Jack came to me as soon as he was notified , and we chatted about the tire and he went to take care of the matter. I did end up waiting and waiting for a long time - but as I said before, it was a very busy business day and there were lots of people waiting. I would see Jack once in awhile come in and deal with his other clients of the day. He would stop by me and let me know that my car was being checked out by his crew . Later, he stopped by to explain to me that the tire was damaged and needed to be replaced. I gave him permission to replace the tire. .....More waiting!! Finally, it was done and I was able to drive home. I trust Jack to take the best care of my car. A year ago, I heard a rattle in my car every time I made a right turn. Took it in to have it checked out - but no reason for it to rattle was found. Took it home and car continued to rattle. Jack took over the problem, and it took many days and many trials of driving, but Jack finally found the problem! Since then, I consider Jack as not only the manager of my car, but he has become my very dear friend. I have in-laws who bought a Mercedes sedan and have come in contact with Jack for their car checkups and they told me that they also love the person he is. Jack not only is knowledgeable about cars but he is friendly, personable, -the epitome of a representative for Mercedes-Benz. P.S. I told Jack that I may replace my Smart for a new one, so he put me in contact with Victoria, and while I was waiting for my tire to be replaced, I was able to talk with Victoria - I am deciding whether or not to get a 2017 Smart. We are still negotiating. More
by ESYUN5580
Employees Worked With
Jack Manikoth, Victoria Richardson
November 29, 2016
I spent 2 hours waiting for a basic service! I needed brakes but the price was too expensive at the dealership. So I went to a Mercedes Certified Shop which was $100 less. I informed service st I needed brakes but the price was too expensive at the dealership. So I went to a Mercedes Certified Shop which was $100 less. I informed service staff at the dealership and was told that the brakes were probably after market. When I asked if they could check them, I was told that it would cost me. I would think that in order to keep my business it should have been complimentary because if the brakes were indeed lafter market, I would keep using the Dealership. More
by roadrunner8660
Employees Worked With
Jason Harber
