Mercedes-Benz of Sacramento

Excellent staff Hard working, focused and always available when needed. European delivery required additional communication and effort on their part. I would certain Hard working, focused and always available when needed. European delivery required additional communication and effort on their part. I would certainly recommend their services for a European delivery. More

broken latch, etc. I took my car in due to an issue with the rear hatch not closing completely. Efrain Vasquez was my Service Advisor. It's my first time meeting with hi I took my car in due to an issue with the rear hatch not closing completely. Efrain Vasquez was my Service Advisor. It's my first time meeting with him and I was very happy with his level of service, personal attention, willingness to use the service coupon, etc. Will definitely ask for him in the future. However, the latch was not completely fixed and I have to return this week for another appointment. More

Service Michael Gallagher great assistant service manager, very patient, good listener and if he can't answer a question he seeks out the correct information. Michael Gallagher great assistant service manager, very patient, good listener and if he can't answer a question he seeks out the correct information. My merz had several problems and required parts but was finished in the time promised. It runs great now. G Whitten More

Don't care about customer I called the Sacramento dealer to make an appt to look at used MB. When I got into the dealer the person I talked to refer me to one of his associates I called the Sacramento dealer to make an appt to look at used MB. When I got into the dealer the person I talked to refer me to one of his associates w/c is ok. I looked at 3 cars and test drive 2 and purchased the 2016 c300 with low miles. The car needs to be service and cleaned before I get them. So we waited about a week when they call us to pick it up. We went there on Sat , when we were there the navigation we ordered not ready and some other accessories not ready. We ask them we could have waited for them to have everything ok before getting the car, as we are so busy to take time off to pick up the car. The reason they give is the person responsible for ordering did not order them. They are very unorganized and makes me feel like they just want the commission from sales and after that you are on your own and whatever happens it's someone else fault . After about 5 days they call us for the navigation , my wife went to get it installed then the extra car keys and manuals not ready yet. It's been 10 days since the navigation got installed and no one else called us for the keys and manual. And it's been about 3 weeks or so since we signed for the car and paid it off. I'm writing this because I don't want this to happen to other customers and I believe MB is a great car and customer service should be great. We owned BMWs for many years and never had a bad experience. Honestly because the the bad customer service, regardless of how good the car is I rather have my money back and get the usual BMWs . More

Service Perfect! I don't need to be told how many words I have to submit for survey to be completed. There is nothing wrong with brevity! Perfect! I don't need to be told how many words I have to submit for survey to be completed. There is nothing wrong with brevity! More

Loren is fantastic! I highly value Loren Wilson. He is a man of his word and I appreciate his help to buy our first Mercedes. I will be a repeat buyer or Loren. K I highly value Loren Wilson. He is a man of his word and I appreciate his help to buy our first Mercedes. I will be a repeat buyer or Loren. Keep this guy around he is a huge asset! More

Brake pads and rotors for front, light out on left rear. I havent responded because I am irritated with the mechanic service for my last visit. My new brake pads and rotors did not feel new like usual. I al I havent responded because I am irritated with the mechanic service for my last visit. My new brake pads and rotors did not feel new like usual. I also asked that they check my tire pressure and that was not done. The left rear light has been a problem and a few years ago they replaced the socket. So I already paid for this service which did not fix the problem. It is still a problem and so they did not fix it right. They continually replace the light bulb and charge me for it; and that is not the issue. Its the socket. It still is out every so often and I do not have time to drive there and have it checked when the light is on the dashboard indicating it is not working. Jason is not there on Saturdays for me to come in when its a little more convenient for me to drop in when the light is on. This is very frustrating for me. And do not want to ever be charged for a light bulb again! The mechanic seems to be the issue not the Service Rep who just listens to me and tells me when my car is ready. I have been going to this dealership since 12-1989. More

Tire maintenance service Service reps were immediately available to me, even when 4 other cars had pulled in as well. Jack was knowledgeable and supportive. He explained the Service reps were immediately available to me, even when 4 other cars had pulled in as well. Jack was knowledgeable and supportive. He explained the length of time and breadth of service appropriately, He arranged for shuttle service when I dropped off my car, and when it was ready for me to pick it up. Efficiency was the keynote. More

Very good customer service We were provided with very good and pleasant service by Sprinter dealer representative...... Every aspect of the sale and the contract was explained We were provided with very good and pleasant service by Sprinter dealer representative...... Every aspect of the sale and the contract was explained by dealer rep.. We will recommend this dealer to our friends. I personally will use this dealership for future purchases..... Well done... Thank you More

Top notch service Outstanding service- I always know my car is serviced by the most experienced tech with a great knowledge base. The service advisors explain service Outstanding service- I always know my car is serviced by the most experienced tech with a great knowledge base. The service advisors explain service & accurate estimates so no surprises. Thank you! More