Mercedes-Benz of Sacramento

Warranty service The lounge was neat clean and there were complimentary beverages as well as snacks for sell. The personnel were friendly and helpful from the beginni The lounge was neat clean and there were complimentary beverages as well as snacks for sell. The personnel were friendly and helpful from the beginning. I did not however have my question answered about a (no paint) dent repair I paid for when I purchased the vehicle. I will call the dealer for more information. Thank you. More

Thanks! Professional and responsive. Would recommend this dealership. We own three Mercedes (plus others) and have always been treated with great respect. T Professional and responsive. Would recommend this dealership. We own three Mercedes (plus others) and have always been treated with great respect. The recent purchase was a used one for our daughter and we are all extremely happy. More

oil annual service Took my car in for an annual oil change. It took over 4 hrs waiting time. If i didnt escalate about my car i dont know how much longer i have to wait. Took my car in for an annual oil change. It took over 4 hrs waiting time. If i didnt escalate about my car i dont know how much longer i have to wait. Poor services. Maybe oil change lowest priority More

Excellent pri ce was resonable . Michael Ga is the best waiting room and coffee and free drinks was good The phone service was excellent .Get my c pri ce was resonable . Michael Ga is the best waiting room and coffee and free drinks was good The phone service was excellent .Get my car clean and fixed More

Always pleased with Mercedes dealership I took my car into Von Housen Mercedes dealership in Sacramento for one of my yearly prepaid servicies on my GLK. It was done in record time, and I r I took my car into Von Housen Mercedes dealership in Sacramento for one of my yearly prepaid servicies on my GLK. It was done in record time, and I really liked Austin, my new contact. He was extremely kind and very knowledgeable. Thank you! I am happy! Debbie Nannini More

Service matches the luxury car experience The service at the dealership matches the luxury car purchase. The professional service team ensures that no only is the proper maintenance ensured, The service at the dealership matches the luxury car purchase. The professional service team ensures that no only is the proper maintenance ensured, you the customer are treated like royalty. Every aspect is explained and you receive your vehicle in pristine condition. Exemplary dealership! More

Disorganized lengthily Took 4 days to get an appointment upon arrival they still take 45 minutes to attend to you, watching the service agent squandering time. When they Fi Took 4 days to get an appointment upon arrival they still take 45 minutes to attend to you, watching the service agent squandering time. When they Finally attended to me they didn't have the loaner that I requested. This is my second visit to this dealership this month and In general thy just don't seem to care. The waiting lobby area was dirty and the whole experience falls far short of other dealership I have dealt with in the past. I will drive the 80 miles to get my car serviced at a real dealership in the bay if I can because this place is the worst. More

Very friendly and courteous staff. John Liu was the reason we stayed at your dealership. We were not intending to purchase a car that particular day, we were just looking. About two or John Liu was the reason we stayed at your dealership. We were not intending to purchase a car that particular day, we were just looking. About two or three sales representatives passed us by and didn't give us a second look to see if we wanted to purchase or not. We were going to walk off the lot until John Liu approached and ask if he could help us really friendly and courteous. He took care of our needs with follow up calls, that was a plus. Ahmad Aldarwish has excellent customer service. More

Long wait, overpriced, and shady service Came to Mercedes-Benz sacramento to have my clk 320 looked at. The car was making a minor rattling noise on and off. They told me I would need an enti Came to Mercedes-Benz sacramento to have my clk 320 looked at. The car was making a minor rattling noise on and off. They told me I would need an entirely new catalytic convertor which would cost about 3000. I knew that they were xxxxxxxxxxxx me. I did not need a new catalytic convertor, my current catalytic convertor just needed a bolt to be tightened. Which they must have done because the car has since stopped rattaling. Service took all day. 6 hours!! And cost me 180 for them to come up with a phony diagnosis. Couldn't they have at least changed my oil!? And to top it all off they came up with every minor little thing that I "should" replace even down to the xxxx windshield wiper. Thanks but no thanks. Should have went to a local shop and got my car on a lift in under 30 mins with a real diagnosis for under 50 bucks. This dealership is terrible in every way. More

Experience smooth, very customer oriented and professional I've been in customer service for over 35 plus years and excellent customer service and people oriented is something I take note when doing business. I've been in customer service for over 35 plus years and excellent customer service and people oriented is something I take note when doing business. More