Mercedes-Benz of Sacramento

Car Detail Wash My husband and I (Katy) are always proud when we come to your place. However at this particular service, we were not happy and might not coming back My husband and I (Katy) are always proud when we come to your place. However at this particular service, we were not happy and might not coming back for this type of service. We paid $255 for the detail wash that included the polish/wax outside of my car. He is a nice and helpful person to deal with, He did a good job on waxing the car. On the date he called me to let me know the car was ready for pick up, but I told him I had no one available to drop me off and told him to keep the car for me until the next day. The next day, I texted him that I would come around 11:30 am to pick up my car and he was okay with the time. I was excited to see the new look of my car. When I came he took me to the back parking lot near the shop. I almost could not recognize my car. It was all covered with dust. I was so disappointed at first and thought it might be my fault because I did not pick up the car on time. I tried to use my finger to wipe a little dust but because the car just had new wax on it, the dust even sticked harder and when I got home, the dust was still there. The dust even got deep down into the windows doors so when I roll the windows up and down, there was more dust coming out. This was bother me every time I looked at my car and on the next day I had to wash my car. But to tell the truth, he did a good job on waxing outside and the floor inside the car. I think this is not a big deal but the big deal is your customer's satisfaction. Are we happy with what we paid? Are we happy with the finished product? Are we coming back? I'm sorry for a long story but I hope this will help improving your customer's service. I have no problem with Austin Chao. He's a nice guys. We still can have him on our future visits. Thank you More

Best Benz Ever The over all experience was wonderful. I was looking for a Red SLK350 but they were able to locate the SLK300 within the hour and I was satisfied with The over all experience was wonderful. I was looking for a Red SLK350 but they were able to locate the SLK300 within the hour and I was satisfied with that. Looks great beautiful color. More

Great service every time ! This is my third Mercedes Benz in two different states and this has been the best experience hands down, which is saying something! They having been This is my third Mercedes Benz in two different states and this has been the best experience hands down, which is saying something! They having been first rate in dealing with a screw in the tire without an appointment and on another occasion found a problem another dealership had missed- This is the kind of service that creates brand loyalty 👍🏼 More

Professional and Pleasant I was regretting the idea of having to go through the process of purchasing a vehicle, and only stopped at Van Housen Mercedes Benz in Sacramento as t I was regretting the idea of having to go through the process of purchasing a vehicle, and only stopped at Van Housen Mercedes Benz in Sacramento as they were on my way home. From beginning to end, the entire staff was a pleasure to work with. More

I love these guys I bought my car a few months ago used and wasn't sure if I was having a problem or not. I called my sales team and they did all the leg work and solv I bought my car a few months ago used and wasn't sure if I was having a problem or not. I called my sales team and they did all the leg work and solved my problem immediately More

windshield washer It failed so was repaired under warranty and worked when picked up. No reason to check it till today and it is a feeble spray. Now will have the inc It failed so was repaired under warranty and worked when picked up. No reason to check it till today and it is a feeble spray. Now will have the inconvenience to repeat the whole process. More

Great Everybody is always very nice, I appreciate the fact that you call me to know my opinion about the service. I am very happy with Mercedes Benz. Everybody is always very nice, I appreciate the fact that you call me to know my opinion about the service. I am very happy with Mercedes Benz. More

Excellent Pre-Trip Inspection First year Roadtrek RS owner. Appreciate the pre-trip inspection which allows me to depart with confidence. Bonus: They WASHED it! Thank you! Som First year Roadtrek RS owner. Appreciate the pre-trip inspection which allows me to depart with confidence. Bonus: They WASHED it! Thank you! Sometimes difficult to reach Austin by phone. More

Excellent car buying experience Excellent car buying experience is how I would describe my purchase from Sacramento Mercedes. They were professional and knowledgeable. Thanks again b Excellent car buying experience is how I would describe my purchase from Sacramento Mercedes. They were professional and knowledgeable. Thanks again because I really love my new car. More

Loan cars Jason is good but you need more Loaner Cars when people need them 'tis is your biggest downfall!! That is your worst customer service skill not having Jason is good but you need more Loaner Cars when people need them 'tis is your biggest downfall!! That is your worst customer service skill not having enough cars available. More