Mercedes-Benz of Sacramento

Nice people but unable to fix problem My satellite radio still does not work. It's a regularly intermittent problem. No follow up. I thought some research would take place. On the positive My satellite radio still does not work. It's a regularly intermittent problem. No follow up. I thought some research would take place. On the positive side, I was not charged. More

good service and friendly they goes out of his way to make They make me feel happy He was informative and conscious of my needs for the purchase/sale of the vehicle. Dustin follow through after the sale of th They make me feel happy He was informative and conscious of my needs for the purchase/sale of the vehicle. Dustin follow through after the sale of the vehicle to... More

Very Happy We are very happy with our first Mercedes-Benz, a 2016 GLE350. We love the illuminated star! Robby Cochran has a very sincere manner which makes it a We are very happy with our first Mercedes-Benz, a 2016 GLE350. We love the illuminated star! Robby Cochran has a very sincere manner which makes it a pleasure to do business. We are at 6000 miles via Disneyland and Yosemite trips in May. Owning a Mercedes is a dream for us. Thanks for making it happen! Darren & Cynthia Smith ohioplayrs@comcast.net More

Sale team is great. Service team is not as great. Recently purchased a MB from MB of Sacramento. Purchasing the car was very enjoyable and would recommend. However, any addtional services through the Recently purchased a MB from MB of Sacramento. Purchasing the car was very enjoyable and would recommend. However, any addtional services through the service department is below par and below expectations. I called to inquire about a clear bra install and was told I would be contacted by a certain date; I was not. Once contacted, I was asked for credit info over the phone prior to any appointment could be made. I prefer to a receipt and or service to performed before providing method of payment for example cash, check, visa, etc. More

Dustin was very vital with delivering professional service. He was informative and conscious of my needs for the purchase/sale of the vehicle. Dustin follow through after the sale of the vehicle to see that I w He was informative and conscious of my needs for the purchase/sale of the vehicle. Dustin follow through after the sale of the vehicle to see that I was satisfied with my purchase as well he sent me a personal thank you card. More

Prompt Service Austin Chao goes out of his way to make a service or repair seamless. He explains the costs and always gets the vehicle back when promised. Austin Chao goes out of his way to make a service or repair seamless. He explains the costs and always gets the vehicle back when promised. More

If you ask, listen Been a few years since I had been in for service, and was surprised by the injection of technology into the service stream. Use of text messages was Been a few years since I had been in for service, and was surprised by the injection of technology into the service stream. Use of text messages was nice, so when asked what work I wanted done from the estimate, I answered back clearly in text which items to do. Thousands of dollars of work. Waited two days for the pickup call. Got there and the major item had not been done. They questioned my approval, I pulled out the text message and showed them. They apologized and did the work, taking another day. (Lots of double work because of this) I was not happy. Why? Because MB stands for the best, details, exact, nothing left to chance. Although not bad, sloppy customer service does not represent your brand. If you want to charge me through the nose, then service the car like the brand you sell. Also, sales manager take note, I walked your car floor and nobody approached me with an upsell. More

Excellent follow through support. Acted and resolved questions regarding price and options quickly. Good showroom atmosphere. Dealt with professional people. This being my first MB ve Acted and resolved questions regarding price and options quickly. Good showroom atmosphere. Dealt with professional people. This being my first MB vehicle, my experience so far at dealership has been positive and outstanding. More

Dealer didnt able to find any issues in car Dealer didn't able to fix any issues in car. They admitted that there are some vibrations in rear view mirror, but they don't know form where its comi Dealer didn't able to fix any issues in car. They admitted that there are some vibrations in rear view mirror, but they don't know form where its coming and how to fix it. One of the car keys didn't work couple of times, but works most of time, when I told them to look at it, they said its fine. Auto brake feature always has some issue in Mercedes, when I asked them to look at it, they said its fine, Even I talked to one of the mechanic there, he told me that Mercedes has some problem with Auto brake feature, even same issue he sees in his vehicle. This is the worst dealer for servicing a car. More

Car annual service efrain has been my service rep. for the last 3 years , he always makes sure everything is taken care of in a timely manner. Thank you efrain has been my service rep. for the last 3 years , he always makes sure everything is taken care of in a timely manner. Thank you More