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Mercedes-Benz of Sacramento

Sacramento, CA

3.8
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you. As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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1810 Howe Ave

Sacramento, CA

95825

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Showing 2,815 reviews

August 01, 2016

Exckent service and an expetional sales man The purchase of my vehicle was made easy by my salesman his manager and the whole staff at the dealership I highly recommend this dealership to anyon More

by abasilinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Liu, Jason Bryner, Julie Garcia
Aug 03, 2016 -

Mercedes-Benz of Sacramento responded

Thank you for the 5 star review! Congratulations on your vehicle purchase. We sincerely appreciate your recommendation, and look forward to serving you in the future. Please feel free to contact us anytime if there is anything we can assist you with. Lisa Brown lbrown@vonhousen.com

July 31, 2016

car maintenance Austin Chao did assist me well during my scheduled car maintenance.. He makes sure that everything is well taken care on my car service. He also makes More

by anyone
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Chao
Aug 03, 2016 -

Mercedes-Benz of Sacramento responded

Thank you so much for the 5 star review. We're lucky to have employees like Austin, who are dedicated to providing their customers with first class service. We look forward to serving you in the future. Lisa Brown lbrown@vonhousen.com.

July 31, 2016

Less then 2 years old car with oil leak problems Car was taken for oil leak problem! Was at dealer for 3 days It was taken back in 2 days again for the same issue! They had it for 5 days. More

by PETR_MELNIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Gallagher
Aug 03, 2016 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. It is always our intention to diagnose and repair vehicles in a timely and efficient manner. I apologize for your inconvenience and frustration. If you'd like to discuss your experience further, please feel free to contact. me. We truly value your business and I'm confident you will find your future service visits to be completely satisfactory. Lisa Brown lbrown@vonhousen.com

July 29, 2016

Very high service standard Knowledgeable and courteous folks work here. They believe in excellence and goes above and beyond to service the clients .Excellent lobby area with co More

by IQBALB2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Harber
Jul 29, 2016 -

Mercedes-Benz of Sacramento responded

We're proud of our dealership, our employees, and our product. Thank you for taking the time to give us 5 stars! We look forward to serving you in the future. Lisa Brown lbrown@vonhousen.com

July 29, 2016

Good service - maybe difficult diagnosis. The new brakes that were installed during my last service are working fine, but the knocking noise that I described that happens when I turn left and More

by HITCHCOCKS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't remember his name, but he sits in the middle 'glass office' and is very nice!
Jul 29, 2016 -

Mercedes-Benz of Sacramento responded

It's important to us that you are satisfied. If you'd like to contact me, I would like to get more information regarding the issue you're having with your vehicle. We appreciate your input and look forward to helping you again soon. Lisa Brown lbrown@vonhousen.com

July 28, 2016

Good service department I liked the service provided but unfortunaky couldnt find out the issue. I would reccomend the service department in sacramento. Apart from service i More

by kaushik.kumar85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robby Cochran, Sean Kerwin
Jul 29, 2016 -

Mercedes-Benz of Sacramento responded

Thanks for taking the time to give us your feedback. We appreciate your recommendation! If you'd like to contact me and give me some more information, I'd be happy to check with Robby regarding the keys and jack for your vehicle. Lisa Brown lbrown@vonhousen.com

July 28, 2016

very satisfy. Mercedes Benz of Sacramento is a place where I have received an excellent service. So far, I have been twince in service dept. and I am very please More

by FLOR_GUTIERREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez
Jul 28, 2016 -

Mercedes-Benz of Sacramento responded

Thanks for the feedback! Check us out on Facebook, Twitter, and Instagram. We look forward to serving you in the future. Lisa Brown lbrown@vonhousen.com

July 24, 2016

Having Right Service Advisor My experience with Mercedes Benz of Sacramento has been exemplary due to stellar consistent performance of my service advisor, Jack Manikoth. If you t More

by BRAINSTORMER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Jul 28, 2016 -

Mercedes-Benz of Sacramento responded

Thanks for recognizing Jacks efforts to provide you with the best possible service! We're lucky to have employees like Jack who will do their best to provide first class service every time . Check us out on Facebook, Instagram, and Twitter. Let us know how we can help you in the future. Lisa Brown lbrown@vonhousen.com

July 23, 2016

Service The service advisor was too cool, just have the job done. I don't feel any services. The time of service is ok with average More

by Ricky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Kerwin
Jul 25, 2016 -

Mercedes-Benz of Sacramento responded

Thank you for the input, Ricky. We appreciate all constructive criticism as we are continually striving to improve all aspects of our customer service. If you'd like to discuss your service experience with me, I'd be happy to speak with you. Please feel free to contact me any time. Lisa Brown lbrown@vonhousen.com

July 22, 2016

Very friendly and personal service The dealership was very impressive, had plenty of models to test drive. Brett was an excellent sales rep and listened to our requests and was able to More

by tkramer179
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Kellner, Jason Bryner, Julie Garcia
Jul 28, 2016 -

Mercedes-Benz of Sacramento responded

Hi Tim and Trang - Thanks for the 5 star review and congratulations on your new Mercedes Benz! I'm glad to hear Brett was able to help you find the perfect one, and I know he will be available should you have any questions. We look forward to serving you in the future. Lisa Brown lbrown@vonhousen.com

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