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Mercedes-Benz of Sacramento

Sacramento, CA

3.8
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you. As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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1810 Howe Ave

Sacramento, CA

95825

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Showing 2,815 reviews

July 05, 2016

Helpful, knowledgeable and friendly We are from Southern CA, our car was towed into the dealership. The staff was helpful, knowledgeable, and the result was we went home in a new GLA an More

by arlenelvs2quilt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Tracy, Mike Gallagher
Jul 08, 2016 -

Mercedes-Benz of Sacramento responded

Well, I'm sorry you had to be towed in, but I'm glad you were able to find a GLA that you love! If you're in Northern California again, we'd be happy to help you in any way. Lisa Brown lbrown@vonhousen.com

July 05, 2016

Short and smooth This is my 4th car with this dealership and never fail I always get the best deal on a Car I want. And considering to get another one soon for my Son. More

by jemelee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bryner, Julie Garcia, Leon Carado
Jul 08, 2016 -

Mercedes-Benz of Sacramento responded

We appreciate your loyalty to Mercedes Benz of Sacramento! Thank you for the review and we look forward to helping your son find the perfect vehicle, too! Lisa Brown lbrown@vonhousen.com

July 05, 2016

Great efficient service Jack has always been courteous and professional. I was greeted immediately and was told the service would take approximately 1.5 hours but it actuall More

by LISAEVONANDREWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Jul 08, 2016 -

Mercedes-Benz of Sacramento responded

Jack is our Premier Express Manager and I'm glad to hear your service visit went well. Thanks for the review! Lisa Brown lbrown@vonhousen.com

July 02, 2016

Excellent experience My husband and I had the quickest and best experience while purchasing our Mercedes. John Lio was very friendly, and he answered all of our questions More

by abasilinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Liu, Julie Garcia
Jul 08, 2016 -

Mercedes-Benz of Sacramento responded

We're happy we've earned your trust! Congratulations on your new Mercedes Benz~ If there is anything we can do to help, please let us know. We are always happy to do so. Lisa Brown lbrown@vonhousen.com

July 02, 2016

Good job Sean!!! Sean did a great job helping me. Our GL450 will be there very soon and would request Sean to help me out. P.S. Please let him drive the race car!!!! More

by BTMSTRB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kerwin
Jul 08, 2016 -

Mercedes-Benz of Sacramento responded

Hi Roger -Thanks for the high praise for Sean. He appreciates you recognizing him on dealer rater and will be happy to help you in the future! Lisa Brown lbrown@vonhousen.com

July 02, 2016

10k service Outstanding, friendly knowledgeable staff. Facilities was clean, waiting area very nice and comfortable Wait time was a little bit longer than p More

by KAYSAVANGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Chao
Jul 08, 2016 -

Mercedes-Benz of Sacramento responded

Thanks for taking the time to give us your feedback and a 5 star review. I apologize if your wait caused you any inconvenience. I'm confident your next service visit with us will be up to the high standard our customers expect and deserve. Lisa Brown lbrown@vonhousen.com

July 02, 2016

Perfect Steve Tracy simply made my experience better than I expected. Ordering a new car I really didn't expect I could get any discount. Steve exceeded my ex More

by capartyon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Tracy, Julie Garcia
Jul 08, 2016 -

Mercedes-Benz of Sacramento responded

Steve Tracy is truly an asset to Mercedes Benz of Sacramento and we appreciate you recognizing him on Dealer Rater. It is our goal to exceed expectations every time. Lisa Brown lbrown@vonhousen.com

July 01, 2016

Amazing Customer Service! Had a fantastic experience with Steve helping me find the car I wanted! Thanks to Steve and the finance dept, for making the process easy and quick. Y More

by MsMicci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Sammut- Finance , Steve Tracy
Jul 08, 2016 -

Mercedes-Benz of Sacramento responded

Glad to hear Steve was able to help you find the perfect car! We value your business and appreciate the feedback. Lisa Brown lbrown@vonhousen.com

July 01, 2016

Mercedes Benz of Sacramento is the best. Your service is excellent. Jason is professional, friendly, and knowledgeable. The technicians that pick-up the cars are courteous. Someone alwa More

by MCHENAULT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The cashiers., Lisa Brown, Jason Harber
Jul 08, 2016 -

Mercedes-Benz of Sacramento responded

Thanks! We're lucky to have a great team here at Mercedes Benz of Sacramento. Check us out on Facebook, Twitter, and Instagram! Lisa Brown lbrown@vonhousen.com

June 30, 2016

Great customer service! I thing most importantly the customer service is fair, and they will do what needs to be done for your vehicle. The store has a lot of things to do w More

by ERIC.PRINCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Gorman, Sara Chacon Peschke, Austin Chao, Jason Bryner
Jul 08, 2016 -

Mercedes-Benz of Sacramento responded

We've been serving our customers for over 50 years and are continually making changes and improvements where necessary in order to provide the best service possible to our customers. Thanks for the review and we look forward to serving you in the future. Lisa Brown lbrown@vonhousen.com

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