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Mercedes-Benz of Sacramento

Sacramento, CA

3.8
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you. As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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1810 Howe Ave

Sacramento, CA

95825

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Showing 2,815 reviews

June 13, 2016

Poor service Poor customer service and expensive fees labor and parts.Cashier not friendly.Unable to get a loaner with service cost considered.Jason did not call. More

by RIZALDYATIENZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cashier and assistant , Jason Harber
Jun 16, 2016 -

Mercedes-Benz of Sacramento responded

Thank you for taking the time to give us your feedback. We pride ourselves in offering first class service to our customers for over 50 years so I'm very sorry to hear you found a member of our team to be unfriendly and our customer service to be poor. If you have a minute to contact me, I'd be interested in the specifics. We value input from our customers so we can make improvements where necessary, as it is our goal for our customers to be completely satisfied. . Thank you again for the review. Lisa Brown lbrown@vonhousen.com

June 12, 2016

Service appt Jack Manikoth always handles my regular maintenance service appointments with courtesy and professionalism, and a smile. My appointments always go as More

by cal168
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Jun 16, 2016 -

Mercedes-Benz of Sacramento responded

Jack is definitely an asset to Mercedes Benz of Sacramento! Thank you for the review and for recognizing Jacks professionalism and courtesy. Please don't hesitate to reach out if there is anything I can help you with. Lisa Brown Customer Relations Manager lbrown@vonhousen.com

June 11, 2016

Straightforward and friendly experience. This was a low key, relaxed car buying experience. We were treated professionally and respectfully. Our questions were answered quickly and accuratel More

by GLC for Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Garcia, Dustin Brooks
Jun 16, 2016 -

Mercedes-Benz of Sacramento responded

I'm glad you were able to experience our first rate customer service. We appreciate the opportunity to help you, and the 5 star review! Lisa Brown Customer Relations Manager lbrown@vonhousen.com

June 10, 2016

Excellent customer service ; sales and finance stayed late to make a great deal happen. Brett worked out a great deal and was very friendly. Thank you. More

by benzowner1612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Kellner
Jun 16, 2016 -

Mercedes-Benz of Sacramento responded

Our team is dedicated to making sure your sales experience goes as smoothly and seamlessly as possible. I'm glad to hear you worked out a great deal with Brett! Thanks for the review, and enjoy your new vehicle. Lisa Brown Customer Relations Manager lbrown@vonhousen.com

June 09, 2016

Amazing Experience The team at MBZ of Sacramento is fantastic. I felt taken care of every step of the way. No better place to buy a car in the Sacramento area! More

by axelgard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Liu, Julie Garcia
Jun 09, 2016 -

Mercedes-Benz of Sacramento responded

Thank you for sharing your input on Dealer Rater. Our ultimate goal is your complete satisfaction, and I'm glad to hear your experiences with us have been fantastic. Please let us know if there is anything we can help you with. Lisa Brown lbrown@vonhousen.com

June 09, 2016

No response I sent a message requesting for the bulb they changed since I need to change the bulb with in a week. There was no message about the bulb failure befo More

by RAJUKOTAGIRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Kerwin
Jun 09, 2016 -

Mercedes-Benz of Sacramento responded

Thank you for your feedback. I sincerely apologize that your service visit wasn't up to the high standard we have set for ourselves. Our service advisor made an attempt to contact you regarding the issue you mentioned, but unfortunately, wasn't able to reach you. Your business is very important to us and we would like the opportunity to show you the exceptional service we pride ourselves on. I'm confident your next service visit will be completely satisfactory. Please feel free to contact me if you'd like to discuss this further. Lisa Brown lbrown@vonhousen.com

Jun 09, 2016 -

RAJUKOTAGIRI responded

Hi Lisa, I will appreciate if you can let me know which number or mail he tried to reach me? This is another wrong statement from MB Sacramento. You can also call me on my number which is in your system. I was visiting to Rocklin from 2005 but this is the first time I visited sacramento facility but not satisfied even though both belongs to same management.

Jun 16, 2016 -

Mercedes-Benz of Sacramento responded

Hi Raju - I just wanted to let you know I appreciated the opportunity to speak with you last week regarding your experience. As I said, I apologize for our miscommunication, and we look forward to having a second chance to show you the first class service we pride ourselves on. You have all my contact information. Please feel free to call or email me any time if there is anything I can help you with. Lisa Brown

June 07, 2016

Very good Everybody is friendly. The work is very good. The facility is very nice. The free coffee is a life saver. They even gave my little daughter a coloring More

by EMMANUEL_RUIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Jun 08, 2016 -

Mercedes-Benz of Sacramento responded

Hi Emmanuel, It's important to us that our customers are comfortable while at our dealership. Sometimes it's the little things that make a difference. Thanks for taking the time to give us a 5 star review!

June 04, 2016

Repair a manufacturer defect on a spoiler Removed spoiler, put dents in my trunk. Spoiler is not even put on correctly, has gaps on one side and flush on the other side. Came back to remove th More

by mcdanielkim33
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jason Harber
Jun 09, 2016 -

Mercedes-Benz of Sacramento responded

Kim - Thank you for the feedback on Dealer Rater. Please accept our apologies for your inconvenience and frustration. Your business is very important to us. I would be happy to do what I can to assist you if you'd like to contact me. Lisa Brown lbrown@vonhousen.com

June 03, 2016

done properly They LISTEN. The service advisor paid attention to my concerns and they were taken care of. I live in Colorado and still have below freezing temper More

by HARDARDTW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Chao, Kerry Saunders
Jun 03, 2016 -

Mercedes-Benz of Sacramento responded

We pride ourselves on providing the first class service our customers expect and deserve. Thank you so much for the review. We appreciate your business!

June 02, 2016

Great Customer Service. I am now on my third Mercedes purchased through the dealer. for the last 15 years I can say the service department has always been first rate. The tr More

by sandersesq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Chao
Jun 02, 2016 -

Mercedes-Benz of Sacramento responded

We appreciate your loyalty! We're dedicated to offering our customers the best possible service. Thanks!

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