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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
April 19, 2016
10,000 mile service My Mercedes was provided excellent and timely service.Jack Manikoth ,your service representative ,,provided me excellent and friendly customer service My Mercedes was provided excellent and timely service.Jack Manikoth ,your service representative ,,provided me excellent and friendly customer service. Your Service Area provided a comfortable and clean environment. More
by jlpieruccini
Verified CustomerEmployees Worked With
Jack Manikoth
April 18, 2016
Best Service every time Always great service whenever I bring my cars in for repairs or routine scheduled maintenance. Always great service whenever I bring in one of my car Always great service whenever I bring my cars in for repairs or routine scheduled maintenance. Always great service whenever I bring in one of my cars... More
by CTCSSI2
Employees Worked With
Jack Manikoth, Jason Harber
April 15, 2016
They went out of their way to help us We had an issue with our GL63 went in for service . Had to bring it back for more service after parts were ordered. They came and picked up our car an We had an issue with our GL63 went in for service . Had to bring it back for more service after parts were ordered. They came and picked up our car and returned it the next day. Very helpful and we appreciated it greatly. More
by mitzi0
Employees Worked With
Robby Cochran, Mike Gallagher
April 13, 2016
Superb Experience I recently visited this dealership for the first time and I was fortunate to be approached by Mung. He's very personable, knowledgeable, and easy goin I recently visited this dealership for the first time and I was fortunate to be approached by Mung. He's very personable, knowledgeable, and easy going. He was open to all of my questions and took the time to communicate all the features of my new SUV. He easily matched the best vehicle based on my needs and preferences. I recommend going to Mung! More
by abains91
Employees Worked With
Mung Nguyen, Julie Garcia
April 12, 2016
left hanging- no follow-up on part and appt for install . we drove 200 miles for appt only to find no part available...no call back since then . we drove 200 miles for appt only to find no part available...no call back since then More
by WCANNY
Employees Worked With
unsure of name of service tech
April 12, 2016
I love Mercedes of Sacramento I financed a GLA 250 two days ago (in April). Sales people Meng helps me with all details introduction about the vehicle, showed me how to operate the I financed a GLA 250 two days ago (in April). Sales people Meng helps me with all details introduction about the vehicle, showed me how to operate the machine and how to setup program with my garage door. Geogian is great with numbers, too. I bought a SLK in late March with another Mercedes dealer, and I feel Sacramento one is much way more better than the SLK one. I will go for Sacramento dealer again after three years. :) I'm a Mercedes BIG fan! More
by manjanfu
Employees Worked With
Mung Nguyen, Georgian Moldoveanu
April 11, 2016
Not Impressed I dropped my car off at the center because my rear tail-light wasn't working. They provided a shuttle from the center to my college while the maintena I dropped my car off at the center because my rear tail-light wasn't working. They provided a shuttle from the center to my college while the maintenance was being done, which was nice. I received a message few hours later from the manager in charge of my car explaining the car problems and the prices to fix them. So far so good. When I was available, I gave a call back. No answer. I gave a call to the front desk, and learned that the manager was at lunch. I was told to call back in 15 mins. I did. No answer. About 30 mins later I finally got through to the representative, and we agreed on a price and I requested to be picked up by the shuttle. He told me he would send someone to pick me up immediately. Everything okay so far. One hour later, nobody had arrived. I called back. No answer. I had to call the front desk, who told me there wasn't anyone dispatched to pick me up. I put in another request for someone to come pick me up. One hour later, and nobody had arrived. I called back. Guess what? Still nobody was dispatched. I put in a request a THIRD time for somebody from the center to come and pick me up and take me back to my car. 15 mins later, I finally received a call from the driver. Lo and behold, he hadn't arrived yet. He said he was just now leaving the center and was calling for clarification as to where to pick me up. I had enough. I told him to stay. Instead, I had my friend drop me off at the center. After 3 hours of waiting, I had enough. When I arrived (by my own means), the manager apologized profusely, telling me that they were very busy. I can understand that; what I can't understand is how you can leave customer stranded for 3+ hours. He could have told me that there were no drivers available, I would have had my friend drop me off earlier, and saved 3 hours of my valuable time. Needless to say, I will not be coming back to this center unless it is absolutely necessary. More
by dpanasenko
Employees Worked With
Mike Gallagher
April 10, 2016
Car diagnosis I appreciate the diagnosis. I now know what I need to do to fix up my ML and hopefully make it a long lasting car. I appreciate the diagnosis. I now know what I need to do to fix up my ML and hopefully make it a long lasting car. More
by TOM.C.NGUYEN
Employees Worked With
Sorry, I can't remember his name. He's a caucasian male who works on Saturday
April 10, 2016
AMAZING experience The reason why I rated my experience with the service department is because the entire staff who helped me from start to finish did an amazing job. The reason why I rated my experience with the service department is because the entire staff who helped me from start to finish did an amazing job. More
by elisa012110
Employees Worked With
Jason Harber
April 09, 2016
Excellent Experience Jeremy was fantastic. He answered my questions and made the process go smoothly. Everyone was very polite and attentive. The whole process took less t Jeremy was fantastic. He answered my questions and made the process go smoothly. Everyone was very polite and attentive. The whole process took less than 2hrs. More
by Broghanhunt
Employees Worked With
Julie Garcia, Jeremy Drebin
