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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
February 03, 2016
Unorganized, understaffed, overpriced This is not the first time either. I like my car, but my E350 has had some minor issues besides regular maintenance. You set up an appointment for ser This is not the first time either. I like my car, but my E350 has had some minor issues besides regular maintenance. You set up an appointment for service, you normally have to wait for your service adviser to free up to take care of you. You state when making the appointment that you will be needing a shuttle ride back, and a pick up service when car is done, however, after your adviser is done with you, the wait for a shuttle is over a half an hour!!! your adviser normally won't call you to let you know that your car is schedule to complete by a certain time. so as the day gets later, you call, you won't get a call back. You call again later, no call back. Repeat this a few times (you need your car back or a loaner, or if no help, at least a call so you can arrange to get a rental going. if you don't call over and over, well, you might not find out about your car that day!). Finally, when you call you are told your car is being washed. you ask for a shuttle pick up service. it won't show up for hours!!! that's right, you call and call again, and eventually, late in the day, frustrated and your evening commitments out the window, you are told they will be there to pick you up. the wash is a mild car rinse. the bill: well, that's the only true statement about the sales pitch you get when you buy the car: this is a car for Royalty, Presidents and Kings of the world, but you don't get the service, only the expensive bill!!! I've had Lexus for the last 15 years, and Infinity for about 6 years. Not only Mercedes has more issues, but it costs much more, and the service is like for a Hundai!!! More
by fernando.ortiz
Verified CustomerEmployees Worked With
Jason Harber
February 02, 2016
Got it fixed Power window broke. Got it in. Got the control panel replaced and the car back in one day, Excellent service! Service rep John Garcia and his serv Power window broke. Got it in. Got the control panel replaced and the car back in one day, Excellent service! Service rep John Garcia and his service team did an excellent job! I was pleasantly surprised the dealer had the part in stock and could complete the job in one day. I really appreciate the other amenities, The shuttle to/from work is quick and efficient. A very pleasant waiting area including which includes a Starbucks. Also my fixed car was returned to me clean inside and out. More
by JON.HAZLETT
February 02, 2016
Met w/Victoria for follow-up equipment/options training Brett got me set up with Victoria as these cars are very confusing especially since they are very techie and I'm not. Excellent experience w/Victoria Brett got me set up with Victoria as these cars are very confusing especially since they are very techie and I'm not. Excellent experience w/Victoria. More
by cfoote0
Employees Worked With
Brett Kellner, Victoria Richardson
February 01, 2016
Excellent Service Brought my vehicle in for services - SRS code was showing on the dash. They explained the process up front and possible scenarios. They fixed the is Brought my vehicle in for services - SRS code was showing on the dash. They explained the process up front and possible scenarios. They fixed the issue in a timely manner and I was on my way. Everyone was very friendly and accommodating. More
by CHRISTAL GRESS
Employees Worked With
Efrain Vasquez
February 01, 2016
Engine light review Never had a problem with BM when the engine light came on. I was quite concerned. Drove to the dealership to have it checked only to be told "Make app Never had a problem with BM when the engine light came on. I was quite concerned. Drove to the dealership to have it checked only to be told "Make appointment!" When: almost week later. Also told I could drive the car. I was shocked that I could drive a car with an engine problem! I was told that there were many things that could be wrong, but OK to drive the car. That didn't help my apprehension. When I arrived for my appointment the following week, I did manage to find my way to the lounge where I waited for over 4 hours before begin told it would be ready soon. (I was offered a car but didn't want to spend time back and forth in Sacramento traffic.) The great part is- something simple to fix was done and car was washed. As a new member to the MB family, I didn't know your system. Not very friendly! More
by JUDY.FOOTE
Employees Worked With
Several persons. All were pleasant and I am sure followed their job directions.
February 01, 2016
John Garcia did great: Diligent I needed a smog check certificate out of my car. Call John (my service rep) and got everything schedule. The service timing was important for me. Whi I needed a smog check certificate out of my car. Call John (my service rep) and got everything schedule. The service timing was important for me. While I was waiting for my car to get the service, John arranged an appointment for me to see Julie at Finance to get my warranty extended for three more years. I got two "runs" on one hour More
by raul.ocazionez
Employees Worked With
Julie Garcia
February 01, 2016
Help with Sprinter Transmission John helped us so much when we were stranded with our Sprinter near Sacramento. We could not have got back on the road as quickly and easily without h John helped us so much when we were stranded with our Sprinter near Sacramento. We could not have got back on the road as quickly and easily without his help. More
by Tcog
February 01, 2016
Due bill items Tim was very nice and accommodating, especially since I arrived two hrs early for my appt. they were able to see me with very little wait time. The se Tim was very nice and accommodating, especially since I arrived two hrs early for my appt. they were able to see me with very little wait time. The service was great. More
by seoulchick7
Employees Worked With
Tim
February 01, 2016
Excellent service I brought in my car without prior appointment to check the non-starting battery. They accepted and fixed the car and also checked tire pressure and wa I brought in my car without prior appointment to check the non-starting battery. They accepted and fixed the car and also checked tire pressure and washed my car. really appreciate the excellent customer service provided. More
by MALEMI
Employees Worked With
Austin Chao
January 31, 2016
New 550 Our sales person Rick Rickert was great this was the second car we have bought from this dealership great people to work with thanks for all the help Our sales person Rick Rickert was great this was the second car we have bought from this dealership great people to work with thanks for all the help More
by qaulityservice
Employees Worked With
Rick Rickert
