Mercedes-Benz of Sacramento

Very friendly and helpful Very helpful the van I wanted was already sold but Loren worked it out (swapped wheels and front clip from another van). He was able to answer all my Very helpful the van I wanted was already sold but Loren worked it out (swapped wheels and front clip from another van). He was able to answer all my questions and showed me all the features of the van. More

Work performed and corrections made SERVICE PERFORMED IN A EXEMPLARY MANNER, AND WHEN A PROBLEM OCCURED IT WAS SATISFACTORILY RESOLVED. EVERYTHING MET MY EXPECTATIONS AND PERSONNEL WENT SERVICE PERFORMED IN A EXEMPLARY MANNER, AND WHEN A PROBLEM OCCURED IT WAS SATISFACTORILY RESOLVED. EVERYTHING MET MY EXPECTATIONS AND PERSONNEL WENT OUT OF THEIR WAY TO BE HELPFUL AND RESOLVE ANY ISSUES More

Superb My service experience was perfect. John, my service advisor was knowledgeable, friendly and efficient. The facility is beautiful and clean, and everyo My service experience was perfect. John, my service advisor was knowledgeable, friendly and efficient. The facility is beautiful and clean, and everyone was friendly and helpful. More

Excellent service, as usual I have gone to this service center for 14 years and have always been very satisfied. This time (a minor body shop repair) was no exception. I have gone to this service center for 14 years and have always been very satisfied. This time (a minor body shop repair) was no exception. More

Rewards card issue Last year I bought that car from this Dealership as a certified used and the second month the light came on for service so I called them and asked the Last year I bought that car from this Dealership as a certified used and the second month the light came on for service so I called them and asked them why it came on since I just bought it.. They told me to come in and they will take care of it and also send me a $200 rewards points for my next service... When I took it in last week for service i gave them the card and they said nothing was on it.. I was very disappointed.. I will probably never go back again. More

Excellent Customer Service! Very professional service. Michael Gallagher kept my husband and I informed throughout the progress of the service. He was able to accomommodate me w Very professional service. Michael Gallagher kept my husband and I informed throughout the progress of the service. He was able to accomommodate me with a loaner when I checked in for the service. Thanks so much! More

Service John Garcia and the service team are the BEST! The service of the vehicle was fast, the courtesy ride to and from the dealer ship was made even more John Garcia and the service team are the BEST! The service of the vehicle was fast, the courtesy ride to and from the dealer ship was made even more pleasant by the driver. She was awesome! More

My First Service John kept me informed throughout the service and greeted nicely. They took care of all the issues and asked me for all concerns however small they wer John kept me informed throughout the service and greeted nicely. They took care of all the issues and asked me for all concerns however small they were. More

michael gallagher, new service writer Michael Gallagher, new service writer took excellent care of me and my car. Arranged for loaner, was thorough, let me know what to expect and then del Michael Gallagher, new service writer took excellent care of me and my car. Arranged for loaner, was thorough, let me know what to expect and then delivered on what he told me. The car came back fully serviced, cleaned and a nagging problem diagnosed. Costs are much higher than at a non-dealer service shop but I've come to accept that. But as long as I'm paying more, I expect the shop to perform and they did. More