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Mercedes-Benz of Sacramento

Sacramento, CA

3.8
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you. As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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1810 Howe Ave

Sacramento, CA

95825

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Showing 2,815 reviews

January 28, 2016

B Service These folks are very service oriented. John Garcia fully explained the service and results. The service Department is well organized, comfortable, a More

by hiway0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jan 29, 2016 -

Mercedes-Benz of Sacramento responded

Providing exceptional service is important to us and I'm glad you are happy with your service visit with John. We appreciate the nice review. Lisa Brown lbrown@vonhousen.com

January 28, 2016

Excellent Service, Promises Kept My entire purchasing experience was handled professionally and I would recommend Mercedes-Benz of Sacramento to anyone. I purchased a used vehicle t More

by khargett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Gorman
Jan 28, 2016 -

Mercedes-Benz of Sacramento responded

Thanks for the review and congratulations on your new Mercedes Benz! We appreciate your recommendation. Exceptional service is our goal and we value your business. Lisa Brown lbrown@vonhousen.com

January 28, 2016

car was serviced at your dealership last week Car was serviced at your dealership last week and I was very satisfied with the service that was performed .Service manager kept me abreast of the si More

by Sliver4352
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 29, 2016 -

Mercedes-Benz of Sacramento responded

Your complete satisfaction is our number one goal. Thanks for the review! Lisa Brown lbrown@vonhousen.com

January 28, 2016

Pleasant experience John,the service rep who help me, was very pleasant and professional. He kept me informed about the progress of the work being performed on my car. Yo More

by dkvsalazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 02, 2016 -

Mercedes-Benz of Sacramento responded

Mr. Salazar ~ It's important to us that our customers are satisfied from beginning to end. We appreciate you taking the time to give us your feedback. Lisa Brown lbrown@vonhousen.com

January 28, 2016

Servicing after 20000 miles Got very good attention. Went through details of the service. Handled professionaly. Attenting to details and providing all the details of the current More

by lakram58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 02, 2016 -

Mercedes-Benz of Sacramento responded

Thank you for the review! We look forward to serving you in the future. Lisa Brown lbrown@vonhousen.com

January 28, 2016

Service I always get good service from Mercedes. I've been taking cars in for 16 years and they haven't disappointed me yet. I will continue going there. More

by sshubb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 02, 2016 -

Mercedes-Benz of Sacramento responded

We truly value our loyal customers. Thank you for taking the time to give your feedback. Lisa Brown lbrown@vonhousen.com

January 28, 2016

Service Fast and experienced service The service was excellent . Place clean and with a feeling of warmth. My car is working like new, I definitely will More

by OLGA_PLATH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gallagher
Feb 02, 2016 -

Mercedes-Benz of Sacramento responded

We look forward to your next service visit with us! Thank you for the input. We appreciate it. Lisa Brown lbrown@vonhousen.com

January 28, 2016

Quality of people. parts and of course the SUV make it all work. Of course the price is higher that my local garage, but end result far exceeds what I get o More

by gcmatteson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 02, 2016 -

Mercedes-Benz of Sacramento responded

We always strive to exceed our customers expectations. Thank you for the review. Check your email for coupons from Mercedes Benz. Lisa Brown lbrown@vonhousen.com

January 28, 2016

My problem was solved. My problem was solved professionally by the branch manager at the Howe Ave branch?I could not get it fixed in 11/2015 visit.After I approach the manag More

by heemay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gallagher, Kerry Saunders
Feb 02, 2016 -

Mercedes-Benz of Sacramento responded

I'm glad to hear Kerry was able to take care of the issues you were having with your vehicle. Thank you for the review. Please feel free to contact us if there is anything we can help you with. Lisa Brown lbrown@vonhousen.com

January 28, 2016

oil scattered in the engine bay after oil change . The technician cleaned a little bit i still saw oil everywhere. Contacted Efrain Vasquez and he will make that doesnt happened anymore and offe More

by RONNELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez
Jan 28, 2016 -

Mercedes-Benz of Sacramento responded

We appreciate you taking the time to let us know and we apologize that we didn't clean the oil completely. Please stop by the dealership at your convenience and we would be happy to take care of it for you. Feel free to contact me if I can assist you. Lisa Brown lbrown@vonhousen.com