Mercedes-Benz of Sacramento

I love my Mercedes C300 The thought of maintenance along with the word Merecedes in the same sentence can be frightening. Sometimes the cost is, but the service received from The thought of maintenance along with the word Merecedes in the same sentence can be frightening. Sometimes the cost is, but the service received from my service advisor place's my mind at ease knowing Efrain always shows my best interest. I love my car, it is my first luxury vechicle. Honestly, I do not look forward to the fees however, I do look forward to the family treatment every scheduled time. I made an investment with my car but I know it's a return on my investment with the customer service and attention to detail. Thank you, I love my C300 & my advisor. Amber Sisson More

You can count on MB of Sacramento Service Dept. MB of Sacramento Service Dept. is the most professional service center you can ever find. I've been with them for 10 years and the experiences I've ha MB of Sacramento Service Dept. is the most professional service center you can ever find. I've been with them for 10 years and the experiences I've had with them are nothing but the best. More

Vehicle Inspection I had a very easy and speedy experience at Mercedes-Benz of Sacramento for my vehicle inspection. Jack greeted me kindly and followed up with me durin I had a very easy and speedy experience at Mercedes-Benz of Sacramento for my vehicle inspection. Jack greeted me kindly and followed up with me during the inspection. He was respectful and knowledgeable. I recommend servicing your vehicle at his location and working with Jack for a great experience! More

Attempt to "Upcharge" I bought a 2002 C240 in June, 2012. It had 64,500 on it. I immediayely took it to Van Housen (VH) MB/Sacramento to have the car checked out and repair I bought a 2002 C240 in June, 2012. It had 64,500 on it. I immediayely took it to Van Housen (VH) MB/Sacramento to have the car checked out and repaired as necessary. Since that time I have only taken my Benz to VH for repairs. I have asked on several occasions about the squealing brakes I have experienced. On those occasions, I have been told nothing could be done about them and that the brakes were fine. In response to the last survey I completed, Lisa Brown called about my continuing brakes' concern. Their "lead mechanic", Ken Harland, also called and we set another appointment for the brakes to be inspected. Ken said he would drive the car and, if necessary, complete the work himself. To my amazement, he aslo stated the work could not be guaranteed because the squealing brakes could be because of my driving habits! I told him I have been driving for 52 years and NOBODY has EVER told me THAT!! He also said he would replace the brakes, if necessary, without a labor cost. I arrived at VH Wednesday (01/27/2016) morning at about 7:25 for my 7:30 appointment. I didn't meet Ken Harland until about 8:15; I was told he was in a meeting, even though my OUR appointment time was 7:30 a.m.! We talked about "what" he said he would do and I agreed. Ken Harland came back from his driving inspection and said there was a squeal in the front brakes and that they were after market brakes. At no time since 2012, had any VH representative told me that. In Efrain Vasquez', my VH Service Advisor, office Ken Harland advised me that the repair would cost $328.49. I approved the repair. They advised me the repair would take be about 1 hour and I advised them I would wait. At NO time to that point, did Ken Harland advise me that he hadn't had the chance to check and hear the rear brakes squeal. Roughly an hour and a half later, I checked with Vasquez and he advised me that Ken had advised him that the rear brakes were squealing as well! I was frustrated and dismayed!! WHY wasn't I forewarned that THAT was a possibility? Ken told me he couldn't hear the rear because the front was too loud!! They told me it would cost another $328.00 to repair the rear! I was totally frustrated by these developments and paid the bill for the front brakes and asked that my car be readied to go. Since driving the car from the dealership, I have heard NO squeal, front or rear, my driving habits notwithstanding!! More

recall a recall of 2015 c300 4matic automobiles was issued. i took my car in to have the power steering software updated as a result of the recall. it was a recall of 2015 c300 4matic automobiles was issued. i took my car in to have the power steering software updated as a result of the recall. it was done as quickly as possible, and i was on my way. More

Great service and very helpful. Took care of every need and question above average. I would definitely go back for future service and would recommend them to anyon and very helpful. Took care of every need and question above average. I would definitely go back for future service and would recommend them to anyone. More

Sales to Service a Team Approach Effrin the service manager processed my issue professionally and efficiently. He communicated regularly, the progress of the repair issue which was Effrin the service manager processed my issue professionally and efficiently. He communicated regularly, the progress of the repair issue which was invaluable in my planning. More

Thanks Jason Harber Jason Harber made service easy for me. Contacted Jason Harber late in the afternoon the on Monday he made sure I was taken care the very next morning Jason Harber made service easy for me. Contacted Jason Harber late in the afternoon the on Monday he made sure I was taken care the very next morning. More

Our First Mecedes-Benz Experience On January 14, 2016, we had an amazing experience in purchasing a new GLC-300 Mercedes-Benz. We had been car shopping and stopped at the Mercedes-Ben On January 14, 2016, we had an amazing experience in purchasing a new GLC-300 Mercedes-Benz. We had been car shopping and stopped at the Mercedes-Benz of Sacramento. Brett Kellner met us and took the time to show us some different styles of Mercedes and took the time to make sure we had no reservations about purchasing a Mercedes and took time to answer our questions. We were not pressured at all, and went home that evening (Jan 13th) to think about what we wanted to do. We returned the following day and although Brett was helping another customer, the service was uninterrupted when Tony Biondi picked up where Brett left off and allowed us to go on a test drive and after the drive we were sold. The whole process was fantastic from Brett to Tony, to the finance manager Georgian Moldoveau. After we purchased the car Victoria Richardson, did an outstanding job showing us all the features. We set up an appointment to do a follow-up visit the same evening with Victoria, and met again and her energy, patience, and enthusiastic personality was perfect for us and we left feeling very comfortable with what we were shown. Additionally, we had a trade in at our home and Brett took the time to go to our home the same evening an pick-up the trade-in. Overall the best car shopping and purchasing experience my wife and I have ever had. Since then, we have been back to have a protective coating put on the car and the service experience again reflected a professional and courteous experience. In summary, this was the best experience and continues to be. We will definitely put Mercedes-Benz of Sacramento on the top of our list for our next car purchase. Great job to Brett, Tony, Victoria, and Georgian, thanks for making this a great experience. More

Excellent customer service from the moment I walked in. This was my first Mercedes-Benz purchase and it won't be my last. I had the pleasure of working with Brett Kellner. He took care of the countless que This was my first Mercedes-Benz purchase and it won't be my last. I had the pleasure of working with Brett Kellner. He took care of the countless questions from warranties, features, and everything in-between. He made me comfortable with every part of the transaction. Well spoken, very professional, and straightforward sales person I've ever had the pleasure of working with. If your in the market for a MB please do yourself a favor and see Brett Kellner and the staff at MB Sacramento. I was able to leave with the car that I wanted with the price I wanted. I want thank the whole staff at MB Sacramento to go above and beyond to make sure I had the best experience possible when buying my first MB. More