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Mercedes-Benz of Sacramento
Sacramento, CA
2,822 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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February 05, 2012
Two different Carfax reports given for one and the same vehicle. I have documents to support my claim. My concern on this matter was not looked into. Internet Manager's pricing on this same vehicle was muc vehicle. I have documents to support my claim. My concern on this matter was not looked into. Internet Manager's pricing on this same vehicle was much less than posted legibly on the screen of the same car at the same time right in front of the main office. Eves dropping on phone by salesman Charlie while I was speaking to Joe Ann. He butted in without any prior warning. Took this matter up with Joe Ann later and she looked down in shame. The Executive Asst. to the owner, did not have the courtesy or decency to keep to his promise. In my view, those I dealt with were just a bunch of liars, and I have no intention to have any dealings with this company or recommend their shoddy attitude to any of my friends. More
by Lankan
Employees Worked With
Robby , Charlie, JoeAnn and Others
April 13, 2011
In December of 2010, I took my 2008 Mercedes ML350 into Mercedes Benz of Sacramento (Von Housen Automotive Group) for an oil change and service. While they were retrieving my car their driver caused an ac Mercedes Benz of Sacramento (Von Housen Automotive Group) for an oil change and service. While they were retrieving my car their driver caused an accident in my vehicle resulting in $6260. damages. They sent our vehicle to their contracted auto body repair shop. This process was estimated to take 3 days. Throughout the next three weeks, four different times, we were asked to personally visit the repair shop and review the repairs while the car was still unassembled. Each time the repairs were not acceptable and each time the car looked worse than the previous review. By January 20, the car was so horrible, it was unacceptable. There were three coats of paint on the entire right side of the car not matching the hood or the rest of the vehicle. There were vertical sanding marks creating a washboard effect on the front door caused by their body shop trying to reduce the amount of paint build up now exceeding factory specifications. The collision shop said they did not have a solution as to how to fix it. We purchased a new vehicle from MB of Sacramento as no other dealership would accept our trade in its current condition. We were forced to accept a low trade-in value on our once beautiful, flawless 2008 Mercedes, now destroyed by them. We hired a professional appraisal group and they estimated we lost $8,019 value because of the damages and poor repairs. We learned later that Mercedes Benz of Sacramento turned around and sold our repaired vehicle as a Certified Pre-Owned Mercedes assuring the new owners the car had never been damaged. The new owners are furious and are now taking action against MB of Rocklin, Von Housen's, their sister dealership. We are asking for a reimbursement for the loss of value on our vehicle. Mercedes Benz of Sacramento is very unresponsive. Even after the involvement of the CA Better Business Bureau and CA Bureau of Automotive Repairs, Mercedes Benz of Sacramento does not return calls when promised and they’re not resolving this issue in a timely matter. We are being forced to take our request to small claims court to hopefully recover our losses. We would not recommend going to Mercedes Benz of Sacramento for the next year (2011-12) as their very own Customer Service Representative told us many cars will be subject to damages during their construction project of expanding their dealership. More
by janiemcginn
Employees Worked With
Mike Patrick, DIrector of Operations
