Mercedes-Benz of Sacramento

Very professional and accommodating although it did take a while longer to repair than expected. Apparently an influx of repairs needed and also a shortage of mechanics. A rental car was provided which de a while longer to repair than expected. Apparently an influx of repairs needed and also a shortage of mechanics. A rental car was provided which definitely made it easier. More

Julio was the best! He was great at explaining the details and we test drove many cars as I was looking for specifics. He is very patient and has wonderful energy! T He was great at explaining the details and we test drove many cars as I was looking for specifics. He is very patient and has wonderful energy! Thank you Julio! More

As always, MB takes great care of my car. Jack M. makes me feel welcome and comfortable. His service is top notch! Jack M. makes me feel welcome and comfortable. His service is top notch! More

Needed a last minute appointment change and tried to do it online to no avail. Arrived 40 minutes before my appointment and explained that I needed an earlier appointment time. Needless to say, I was seen it online to no avail. Arrived 40 minutes before my appointment and explained that I needed an earlier appointment time. Needless to say, I was seen at my original appointment time More

Professional and courteous staff with knowledge of the product. Would recommend the dealer put more effort put into explanation of the high tech aspects of the new automobile. product. Would recommend the dealer put more effort put into explanation of the high tech aspects of the new automobile. More

Your Service Technician has taken the time first making me feel relaxed, second assured me of the purpose of following through your service, and third explanation of the issue without assumption. I must sa me feel relaxed, second assured me of the purpose of following through your service, and third explanation of the issue without assumption. I must say, I enjoy being well informed. Thank You Terrance Chism More

Friendly and efficient, everyone was very please t and so helpful. I definitely will be using this service center again. helpful. I definitely will be using this service center again. More

In the 14 months of owning our Mercedes Benz, we have experience the worst customer service from any car dealership we have ever worked with. experience the worst customer service from any car dealership we have ever worked with. More

It was the worst service ever I was discriminated against I was lied too I was disrespecting.They never gave me a rental car I had to call the place over 100 times my car was in the shop more than six months I was lied too I was disrespecting.They never gave me a rental car I had to call the place over 100 times my car was in the shop more than six months I will be filing a complaint More

I was impressed from the intake of my car for service to walking out with a new vehicle. Kudos Cecelia and Thomas!!! walking out with a new vehicle. Kudos Cecelia and Thomas!!! More