Mercedes-Benz of Sacramento

My appointment time was on time beginning with service request write up to service A complete. request write up to service A complete. More

Great customer service - starting with the GM and on down the line. I am always treated well and appreciate it the line. I am always treated well and appreciate it More

They charged me for warranty work as detailed in my warranty booklet. The service advisor refused to look at the warranty booklet that came with my car. warranty booklet. The service advisor refused to look at the warranty booklet that came with my car. More

My service advisor, Jason provided exemplary service second to none. Would recommend to friends and family for their service needs. second to none. Would recommend to friends and family for their service needs. More

I took my car, still under warranty, to be serviced after a message that my 4matic was inoperable. The car needed a new battery, which I declined as I was able to install it myself more quickly and for much a message that my 4matic was inoperable. The car needed a new battery, which I declined as I was able to install it myself more quickly and for much less. I still paid $210 for a “general workup.” As soon as I picked my car up, I noticed that the led illuminated star in the front grill was not turning on. I went inside to ask why, as I had just paid for Mercedes to check my car and the problem has not been noticed nor addressed, even though led issues are covered under warranty (I checked with Mercedes directly about this). Instead of offering a solution, I was told to replace the battery and that the led light would come on. Less than an hour later, I replace the still-functioning battery, and the led light obviously does not turn on. I’m disappointed that I am paying for a warranty that the dealership did not abide by, and that I paid $210 for a workup that didn’t notice nor address the led problem, that should have cost me nothing to fix because my car is under warranty. More

The service process was seemlessly thorough...from the intake process to pickup. I was kept informed throughout my car repair process. My loaner was also an added perk for convenience. Glad I trusted them intake process to pickup. I was kept informed throughout my car repair process. My loaner was also an added perk for convenience. Glad I trusted them with my car! More

I Love this place and people are Phenomenal It took us less than an hour and 45 minutes to purchase a vehicle now that’s customer service thank you Mercedes-Benz of Sacramento less than an hour and 45 minutes to purchase a vehicle now that’s customer service thank you Mercedes-Benz of Sacramento More

The cashier is ignoring people when we were trying to talk to them. Lack of communication between service departments and customers. talk to them. Lack of communication between service departments and customers. More

The best dealership around, great service and trustworthy. Very friendly staff and very helpful always trustworthy. Very friendly staff and very helpful always More

When I was called to pick up my car I had to wait an hour to get because my keys were lost. to get because my keys were lost. More