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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Verified Customer
February 07, 2022
They charged me for warranty work as detailed in my warranty booklet. The service advisor refused to look at the warranty booklet that came with my car. warranty booklet. The service advisor refused to look at the warranty booklet that came with my car. More
by POMY
Employees Worked With
Jason Harber, Cecilia Salgado
February 04, 2022
I took my car, still under warranty, to be serviced after a message that my 4matic was inoperable. The car needed a new battery, which I declined as I was able to install it myself more quickly and for much a message that my 4matic was inoperable. The car needed a new battery, which I declined as I was able to install it myself more quickly and for much less. I still paid $210 for a “general workup.” As soon as I picked my car up, I noticed that the led illuminated star in the front grill was not turning on. I went inside to ask why, as I had just paid for Mercedes to check my car and the problem has not been noticed nor addressed, even though led issues are covered under warranty (I checked with Mercedes directly about this). Instead of offering a solution, I was told to replace the battery and that the led light would come on. Less than an hour later, I replace the still-functioning battery, and the led light obviously does not turn on. I’m disappointed that I am paying for a warranty that the dealership did not abide by, and that I paid $210 for a workup that didn’t notice nor address the led problem, that should have cost me nothing to fix because my car is under warranty. More
by user
Employees Worked With
Jason Harber
February 01, 2022
The service process was seemlessly thorough...from the intake process to pickup. I was kept informed throughout my car repair process. My loaner was also an added perk for convenience. Glad I trusted them intake process to pickup. I was kept informed throughout my car repair process. My loaner was also an added perk for convenience. Glad I trusted them with my car! More
by SHIRDELL
Employees Worked With
Cecilia Salgado
