Mercedes-Benz of Sacramento

Not the most communicative center. I generally have to ask for status updates and then late in the days I’m told what the issue with the car is even though I dropped it off first thing in the morning. ask for status updates and then late in the days I’m told what the issue with the car is even though I dropped it off first thing in the morning. More

They had a great selection of the model I was looking for. Excellent customer service for. Excellent customer service More

Excellent service. Excellent attention. Excellent customer service. Excellent cars. Thank you so much for your attention customer service. Excellent cars. Thank you so much for your attention More

To look for a new and possibly to buy one. The sales staff are professional and very friendly. It’s a very pleasant environment. staff are professional and very friendly. It’s a very pleasant environment. More

Took my car in on Tuesday morning. Keptcar til Friday & Took my car in on Tuesday morning. Kept car til Friday & then wrote on work order that I needed my car & so they did not do An extended road test. Took my car in on Tuesday morning. Kept car til Friday & then wrote on work order that I needed my car & so they did not do An extended road test. I did not want my car back til they had completely finish the job. Mercedes could have given me a loaner so they could complete the job. I never wanted Mercedes to give me back my car until all of the work was completed Including all road tests. Very unhappy that they would give me back my car & state on work order that the work was not completed. Never had this happen before so I rate you 1 star. Hope you do Not treat all your customers like this because I feel Mercedes should have never given my car back til it was totally completed. Sure I wanted my car but I thought all of the work had been completed. I never demanded my car from you & did not read the entire report til I came home. Very disappointed in your service dept & hope you are not giving customers back their cars til the Work & road test are totally completed. Hope this message get to Manager. Unhappy customer… More

The staff were friendly and very professional. The facility was clean and inviting. The refreshment cooler was well stocked. facility was clean and inviting. The refreshment cooler was well stocked. More

The dealership is very clean and well put together from the service drive greeters to service advisors. Efrain in service makes things super easy when we have to take a car down for any work to be done fro the service drive greeters to service advisors. Efrain in service makes things super easy when we have to take a car down for any work to be done from our body shop. More

Horrible service !! Kept my car from 12/27-1/17 and said they couldn’t find a problem but the car still has the issue I took It in for . they couldn’t find a problem but the car still has the issue I took It in for . More

Staff and service was excellent .Not able to note the advisor name but he was great and polite . advisor name but he was great and polite . More

I purchased the car from out of town. The transaction went better then I would have thought. went better then I would have thought. More