Mercedes-Benz of Sacramento

Parts dept ordered wrong parts twice. Request to receive replaced parts was never honored. Service rep was tardy in returning calls/emails. Steering wheel was reset on column at wrong angle. Took over th replaced parts was never honored. Service rep was tardy in returning calls/emails. Steering wheel was reset on column at wrong angle. Took over three weeks to complete a job that should have been completed in ??? time - if done professionally from the start. More

Dave was great and I finally got everything repaired but regardless of the quality of service, the fact that most employees are unmasked inside the dealership in defiance of a public health order makes me v regardless of the quality of service, the fact that most employees are unmasked inside the dealership in defiance of a public health order makes me very uncomfortable going there and makes me question the dealership culture More

I would like to thank for the great service and providing me how car buying must be done. me how car buying must be done. More

I am not satisfied at all with the service I was given. My car is not the same as it was before. My car is not the same as it was before. More

I only had a problem with the communication it seemed like i wasnt being contacted unless I reached out first. like i wasnt being contacted unless I reached out first. More

This dealership is very professional and courteous to their customers. They seem committed to making the experience enjoyable. their customers. They seem committed to making the experience enjoyable. More

They were able to get me a reservice appt quickly. No fee to look at car and fix gas leak due to warranty. They are also pretty friendly. to look at car and fix gas leak due to warranty. They are also pretty friendly. More

I had to request multiple times for the bill to be sent to my text in which Mercedes Benz of Stockton never failed to do. When my daughter arrived at the dealer to pick up the car, an employee told her to to my text in which Mercedes Benz of Stockton never failed to do. When my daughter arrived at the dealer to pick up the car, an employee told her to wait 30 minutes for the car to be washed. The vehicle should have already been washed before pick up time. My daughter waited longer than 30 minutes; the car did not get washed. More

A one day service for warranty work and they kept the van for six days but did not finish the work. I very much like the service people but this is the second time they did not finish the warranty work. They for six days but did not finish the work. I very much like the service people but this is the second time they did not finish the warranty work. They seem to think I can just drop by whenever needed but it’s not fun driving to the dealership and chews of mileage and gas. The checkout desk where we pay and get our keys Has had a line each time and only one person that has had to hunt the dealership for my paperwork and keys. The staff is very nice but the process is not efficient so everyone is solving problems instead of just following established procedures. More

My service advisor Jack was awesome,. Very professional, provided exceptional service. And timely follow-up. provided exceptional service. And timely follow-up. More