Mercedes-Benz of Sacramento

Had an appointment to get the Ceramic CilaJet finish and had to wait 20-30 min to drop vehicle off,even though I had an appointment. When Picking up the car I question if the whole car was done. Since then had to wait 20-30 min to drop vehicle off,even though I had an appointment. When Picking up the car I question if the whole car was done. Since then unsatisfied with most of the chrome looking to be water tarnished. Also advised sales that I found a chip in the windshield that I never saw when inspecting the vehicle before buying. Was told it was not enough to warrant a replacement or deep enough to repair. The service person did ask on behalf of me and I was informed by the gentlemen who sold me the vehicle. Originally agreed on a trade and price before seeing the financial agent only to find 1/2 way through the purchasing they ask where my pink slip is. In the paper work we gave them it was already agreed that I had 10K equity. So now we are in a pressure cooker to purchase. We also were not informed of the vehicle being in a minor accident until we agreed to a price and started signing paper work. Not how I likes to do business. I have waited for a time to give a fair and not reactive response. The car is fantastic, but there are things I would have changed or negotiated for. More

Frustrating, disappointing through the entire 3+ months of continuing issues, inclusive of replacement of unnecessary parts causing unnecessary cost to us. Have now been waiting for over 1 month for an agr of continuing issues, inclusive of replacement of unnecessary parts causing unnecessary cost to us. Have now been waiting for over 1 month for an agreed upon reimbursement of $900. More

The service manager sucked he was very rude and charged me extra for some thing that I had already prepaid ! Never again dealing with you guys me extra for some thing that I had already prepaid ! Never again dealing with you guys More

I had very good service. Everybody was very professional and easy to work with. Will definitely recommend this dealership to anybody. and easy to work with. Will definitely recommend this dealership to anybody. More

They were very nice and courteous with my work sprinter but they lost my keys which took days to recover. but they lost my keys which took days to recover. More

Very good service, but expensive. Staff are friendly and helpful. Improved waiting area after long construction. helpful. Improved waiting area after long construction. More

Nice and clean. Friendly staff. Great coffee machine and choices. I was impressed with the service and accurate report. choices. I was impressed with the service and accurate report. More

Service was great....everyone very helpful and enjoyable to work with especially Michael and John to work with especially Michael and John More

Car came back with all the problems fixed but you would at least think with all the money you spend everything would be attached. I had my seats fixed and when I drove home and grabbed something in the bac at least think with all the money you spend everything would be attached. I had my seats fixed and when I drove home and grabbed something in the back set my floor light wasn’t even put back. It was just an easy pop in but I shouldn’t have to do that if I’m paying hundreds for minimum work. But atleast my Service rep Cecilia was nice and always happy to assist me. More

Dealer did great work on the emergency out-of-town repairs on.front wheel speed sensors though the Warranty work to R&R Passenger Airbag took a few months. repairs on.front wheel speed sensors though the Warranty work to R&R Passenger Airbag took a few months. More