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Mercedes-Benz of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
3.7
2,817 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you. As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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1810 Howe Ave

Sacramento, CA

95825

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Showing 2,817 reviews

December 16, 2022

We had a really pleasant experience at Mercedes Benz of Sacramento! Everyone was very nice and inviting and the whole car purchasing process was very smooth! More

by sdsatalich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julie Garcia, Paul Choonhaurai
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December 16, 2022

Dhillon was very helpful and knowledgeable. We felt very comfortable throughout the entire process. We would highly recommend him and Dustin Brooks for all their help. More

by heather.smart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Kellner, Manvir Dhillon, Dustin Brooks
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December 15, 2022

Carlos was very accommodating even though I had a 4 hour wait. Great personality and knows the business. More

by patriciacosta0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Young
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December 13, 2022

Scheduling was quick and easy Service representative was a pleasure to work with. Provided quick and complete answers to all my issues More

by SSILIGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Williams
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December 10, 2022

Efrain took great care of me during my service and even got me to and from the dealer! Thanks for the amazing quick service! More

by Markus Gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez, Edgar Partida
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Dec 12, 2022 -

Mercedes-Benz of Sacramento responded

We appreciate you recognizing Efrain and our team with a 5 star review!

December 09, 2022

All good for my wife’s maintenance on her GLC 300, but I was supposed to receive a new quote to get work done on my Mercedes E550 and I have never received to date. More

by Seraceliloglu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Partida
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Dec 09, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the input. Please contact your service advisor, Edgar, at 916.924.8000 and he will be happy to assist. We appreciate your business!

December 07, 2022

The whole procedure goes very smoothly, I feel so good and want to say thank you very much! More

by mrdongho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Harber
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Dec 08, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback!

December 06, 2022

Friendly staff, very helpful. Professional service personnel that kept us very informed on what the process would be. More

by trek5200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Lanzone
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Dec 08, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review!

December 06, 2022

Terrible customer service. I would never take my car there no more wish I could give 0 star More

by hameedullahnooristani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Williams
Report | Print
Dec 08, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for your feedback. We always strive to provide first class service and we sincerely apologize that was not the case. We hope we have the opportunity in the future to earn your trust in Mercedes Benz of Sacramento~

December 06, 2022

Very nice, professional, and helped me with information how to get my car to Sacramento from Reno. More

by Star
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Williams
Report | Print
Dec 08, 2022 -

Mercedes-Benz of Sacramento responded

Thank you!

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