Mercedes-Benz of Sacramento

Car came back with all the problems fixed but you would at least think with all the money you spend everything would be attached. I had my seats fixed and when I drove home and grabbed something in the bac at least think with all the money you spend everything would be attached. I had my seats fixed and when I drove home and grabbed something in the back set my floor light wasn’t even put back. It was just an easy pop in but I shouldn’t have to do that if I’m paying hundreds for minimum work. But atleast my Service rep Cecilia was nice and always happy to assist me. More

Service was great....everyone very helpful and enjoyable to work with especially Michael and John to work with especially Michael and John More

Dealer did great work on the emergency out-of-town repairs on.front wheel speed sensors though the Warranty work to R&R Passenger Airbag took a few months. repairs on.front wheel speed sensors though the Warranty work to R&R Passenger Airbag took a few months. More

I love coming to this dealership, because everyone is very nice and helpful. I love my sales advisor and he’s the best! very nice and helpful. I love my sales advisor and he’s the best! More

Excellent service, customer service, great environment, reliable service, timely service, best Mercedes Benz location around. reliable service, timely service, best Mercedes Benz location around. More

We purchased a used vehicle that needed some work and it’s been a full month and they have not called to schedule it. We had to call our sales person to look into it. it’s been a full month and they have not called to schedule it. We had to call our sales person to look into it. More

Service department is horrible , no updates on repairs . Was consideration buying another Mercedes but not from these guys . Was consideration buying another Mercedes but not from these guys . More

Took my gle350 for a foul moldy smell coming from my ac. Jason helped me. Said it wasn't covered under my warranty, even though there was a whole lawsuit about this in 2019-2020. He'd said they would chang Jason helped me. Said it wasn't covered under my warranty, even though there was a whole lawsuit about this in 2019-2020. He'd said they would changed both my air filter, well no. Only one was changed. My car was there from 9am on a Friday to 11am on Saturday. Jason was rude, he thinks he knows it all. Just because I'm a woman don't mean you can treat me like whatever. It was a 570$ bill. He'd said they'll wash my car blah blah Nope they didn't do that. The smell is gone for now. Today I noticed they changed me 100$ for a cabin filter?! What?? That's covered in my prepaid services!! Why charge me? He said the car gas to be serviced well wanst it serviced? What did yall do? Mercedes benz of Sacramento arden is money hungry. He said yes the cabin filter is covered but not when you do a job line this ?? What ?? Makes no sense. I will never step foot in this mercedes. Oh he hung up the phone on me. More

Poorly managed, all customer are not treated the same by some advisors not all. Ms. Merry Lucky is great. some advisors not all. Ms. Merry Lucky is great. More

Front and break work great. Then auto detail afterwards Front and break work great. Then auto detail afterwards was excellent. Agent is the best. Front and break work great. Then auto detail afterwards was excellent. Agent is the best. More