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Mercedes-Benz of Sacramento
Sacramento, CA
2,817 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,817 reviews
October 26, 2021
The service department was not very good at communicating with me on any updates to my vehicle. The service agent did not call me when he said he would not would he return my calls. with me on any updates to my vehicle. The service agent did not call me when he said he would not would he return my calls. More
by Ross
Verified CustomerEmployees Worked With
Efrain Vasquez, Jason Harber
October 22, 2021
my experience was wonderful. Everyone is so nice and professional at the Howe Avenue location.. Austin is an amazing sales person and human. It was such a pleasure working with him. thanks. professional at the Howe Avenue location.. Austin is an amazing sales person and human. It was such a pleasure working with him. thanks. More
by leighannweiss
Employees Worked With
Victoria Richardson, Jodi Palmer, Austin Maharaj
October 15, 2021
Asked to bring in my car for a whole day. Nothing was done, said the part needed to be shipped. Never heard from them after three weeks I called to see if the part came in. They said it had an scheduled done, said the part needed to be shipped. Never heard from them after three weeks I called to see if the part came in. They said it had an scheduled me to drop Off on a Friday.. they did not begin work till Tuesday and kept my car a whole week and a half. Poor communication and scheduling. More
by porsharichards
Employees Worked With
Jason Harber
October 15, 2021
It required 2 jobs totaling over $5000 dollars to fix an oil leak. Then I paid over $700 to fix a fuel line leak. I have been driving MB cars continuously for 60 years. But no more when I get my next car. S oil leak. Then I paid over $700 to fix a fuel line leak. I have been driving MB cars continuously for 60 years. But no more when I get my next car. Sorry. More
by cjrosenquist
Employees Worked With
Jason Harber
October 13, 2021
Excellent serviceAccurate appointmentExcellent person Excellent service Accurate appointment Excellent person attitude. Understand exactly customer need Thank you very much Excellent service Accurate appointment Excellent person attitude. Understand exactly customer need Thank you very much More
by AHMEDALBAKREE
Employees Worked With
Dave Rose, Dave Lanzone
October 13, 2021
The service has been spotty for years. I used to get my vehicle cleaned prior to pickup and for years now that haven’t,Yet Ford still does! I expect more from a luxury dealership. Also, I last came in ab vehicle cleaned prior to pickup and for years now that haven’t,Yet Ford still does! I expect more from a luxury dealership. Also, I last came in about a recall which effected my ability to get the vehicle smog done, yet after getting the recall completed they forgot to due the smog certification! Again, forgetting to accomplish an objective of my original problem is a big deal! More
by JESSE44
Employees Worked With
Unknown. Never saw my technician and never had anyone at pickup
