Mercedes-Benz of Sacramento

Exorbitant; speculative, untrustworthy, and lacking in integrity! I am thoroughly lacking in the belief of personnel integrity! I don't have ANYTHING POSITIVE to say about my (last) experience!! integrity! I am thoroughly lacking in the belief of personnel integrity! I don't have ANYTHING POSITIVE to say about my (last) experience!! More

Happy yes the Mercedes dealership has done excellent work on my car I have no complaints about anything they did a superb job on my car I have no complaints about anything they did a superb job More

Loren was awesome! Great customer service, and he made the whole process very easy and simple! the whole process very easy and simple! More

We got great service!! The fastest car buying experience I ever had! Appreciate their help! I ever had! Appreciate their help! More

Smooth service experience. Disappointed in the cost and the fact that I now have to have my tires balanced. the fact that I now have to have my tires balanced. More

Would not look at my car charging problem since I have an after Market fast charging kit installed, even though I can disable it. Left unsatisfied. after Market fast charging kit installed, even though I can disable it. Left unsatisfied. More

It was my first time and it was not easy but I will still return return More

Mercedes reviewThis review describes the worst Mercedes review This review describes the worst experience I have ever had at an auto service company. These are strong words. I am 78 years old an Mercedes review This review describes the worst experience I have ever had at an auto service company. These are strong words. I am 78 years old and have continuously owned my own automotive vehicles since I was 20. The review describes a routine service (20K miles) for my Mercedes Sprinter van on which my Winnebago RV is mounted. I delivered the vehicle to Mercedes-Benz of Sacramento (MBS) about 8:00 am on Friday 20 Aug. The Assistant Service Manager David Lanzone was courteous and efficient and promised the vehicle service would be completed by Monday but that he would try to have it that day. I missed the call later that afternoon notifying me the service was completed but returned to MBS early on Saturday morning to pick it up. I drove about 19 miles directly back to my home in Davis, but when I arrived in my driveway I was being chased by 2 cyclists saying I had a bad fuel leak and when I exited my vehicle I could then smell and noticed the diesel fuel pooling in my driveway. Diesel fuel was leaking from the engine compartment and had completely covered the underneath of the vehicle as well as the exterior rear wall of the RV. Only the low volatility of diesel fuel prevented an almost certain fire and destruction of my vehicle. When I immediately called MBS to report that the service had failed I was told that MBS could not arrange for towing to return the vehicle to MBS and instead was referred to Mercedes Roadside Towing and MB Customer Assistance Center (Request #3023117). I spent the next 6 hours coordinating this and the vehicle was finally towed from my home back to MBS at about 3 pm. I had essentially wasted the entire day. I drove my other personal passenger vehicle back to MBS on Monday morning in order to be able to be personally present to discuss the situation. I returned to MBS to pick up the vehicle on Monday about 2:00 pm after the repair was reported as completed. The second invoice (RO# 415291) states that “Customer states large fuel leak found after picking up.” and “Verified customer concern, visually inspected under hood, found leak line of fuel filter was not clamped on correctly, reinstalled leak line and cleaned under hood, under engine and under vehicle, test drove vehicle to verify repairs made. No fuel leaking at this time.” After going to MBS at about 2:00 pm, picking up the vehicle and driving toward Davis for about 4 miles I started to lose power on Interstate Business 80 near E St in downtown Sacramento. Luckily I was near an exit and coasted off the elevated freeway, down a ramp at J St, and through a green traffic light to illegally park on 20th St between J and K xxx. The vehicle would not start so I called Mr. Lanzone. Although he was surprised that the service had again failed he began arranging another towing service. I sat in the vehicle at this location for roughly 4 hours while the tow truck arrived to take the vehicle back to MBS. I eventually arrived home at 7:00 pm. The next day Mr. Lanzone reported on the second problem’s source. It was out of fuel (even though the fuel gage read roughly ¾ full). Apparently the nearly full tank of fuel that had leaked out without being burned wasn’t counted by the Mercedes fuel gage computer and no one checked to see if the fuel leak they had “ fixed” had emptied the fuel tank. I do not know enough to attribute this fiasco to the service advisor, Mr. Lanzone. He was cheerful, courteous and helpful in all our interactions. Without understanding MBS’s quality control procedures it is difficult to understand who is responsible. How did an improperly clamped fuel line ever get installed on a vehicle, even during a routine service appointment, and how did it get through whatever safety checks MBS must do after a serious repair like a fuel system? Rather, that this could happen I instead lay more likely at a possibly nonchalant attitude of the service personnel. Their check seemed to be “If it runs, she’s good to go.” My vehicle was working entirely properly before I scheduled the 20K service. Now it still smells like diesel fuel. And I spent literally the better part of two days cleaning up after the two shoddy service jobs provided by MBS. I would suggest that MBS has serious quality control issues, especially with regard to safety checks after serious repairs, even if they happen to occur in routine service checks. More

Jack is excellent and nice professional service manager he is very friendly and job has been excellent manager he is very friendly and job has been excellent More

jack is awesome and helpful . he is very professional. everyone else was friendly as well everyone else was friendly as well More