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Mercedes-Benz of Sacramento
Sacramento, CA
2,814 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
September 16, 2021
AWFUL. I dropped my car off for service maintenance. It AWFUL. I dropped my car off for service maintenance. It was nice of them to provide a Lyft while my car was being worked on. A Lyft was provided aga AWFUL. I dropped my car off for service maintenance. It was nice of them to provide a Lyft while my car was being worked on. A Lyft was provided again when my car was done. I told the cashier I was here, and supposedly they were bringing my car out. I waited for an hour to get my keys. They just lined up cars and made you look for yours. Once I found my car, I noticed black marks, so I took a look at my car. My front bumper was SCRATCHED. And NO ONE had the decency to tell me. I’m pretty sure if I scratched their vehicle, they’d make me pay to get it replaced. Unfortunately, according to Jason Harbor, the dealership paints over scratches. Chris Roth was willing to get it replaced, painted, and detailed inside and out when he gave me a call. The invoice mentioned the bumper replacement when I dropped it off. It did take almost a week to get an appointment. The hold up was on the dealership end. There was some paint issue. They had my car for a few days but I was provided with a rental. So when I picked up my car, I noticed the invoice mentioned a paint job. I thought maybe it had two separate transactions in their system. I get my keys and I still see black marks on the side insinuating no detailing on the outside of my vehicle was done. I checked out the bumper and I wished they would have CLEANED the area first then paint over it just so it looks more believable. According to Jason Harbor, the paint job looks great when I never asked him. I didn’t appreciate his reaction about how that the dealership only paints over scratches. I’m not sure if it’s because I’m a woman, a person of color, or what but that’s extremely rude to impose the job was done nicely when it’s not. He should’ve stopped saying that because it’s not his car being devalued/damaged. 3 weeks have gone by and now I drive a fully loaded C300 with a stupid looking paint job and black marks. It’s so embarrassing when family members point out the tones on my car. I thought about trading it in but I paid for the extended warranty. This experience is disappointing and I hope no one else experiences this with their cars. I’m offended that Jason Harbor believed the paint job looked great. I’m annoyed that Mercedes Benz ignores their customers when they damaged your car. Awful customer service. Either go to a different Mercedes Benz dealership or find a new car. More
by ashleydram
Employees Worked With
Jason Harber
September 16, 2021
Waiting area inside disorganized. No signage or instruction. I never spoke to the person handling my service the entire time bc apparently I was 10 feet from where I was expected to be. I came for instruction. I never spoke to the person handling my service the entire time bc apparently I was 10 feet from where I was expected to be. I came for a recall. Even though I received a letter for a recall, my car didn’t qualify. No one told me this. They just told me it was ready. I noticed it in the paperwork after I got home. It took 3 calls from me just to get an explanation. I still never heard from the person that handled my appointment. 1 star if not for the cool coffee machine and free Uber ride. More
by cwetsell
Employees Worked With
Cecilia Salgado
September 14, 2021
Excellent customer service experience. My services advisor took the time to explain the process and making sure the repair was done as process!!.. good work David L. advisor took the time to explain the process and making sure the repair was done as process!!.. good work David L. More
by NERYBENJAMIN
Employees Worked With
Dave Lanzone
September 12, 2021
I had a great experience! Everyone was kind, that I encountered. I thought it would take longer for the service. But, I was out of there quickly, which was a nice treat. Also, my salesman came over and encountered. I thought it would take longer for the service. But, I was out of there quickly, which was a nice treat. Also, my salesman came over and chatted with me and offered me a beverage; which was a nice touch. We talked about my next car, which I’m excited about. Service was 10/10! Best, Nia E. Cooper More
by niaecooper
Employees Worked With
I can’t remember the names! But, the gentleman that signed me in was Awesome!
September 04, 2021
I was served by professionals from the front desk through the sales experience, the government interface and the well trained IT tech who helped make my car my own by syncing my cell phone and garage door. the sales experience, the government interface and the well trained IT tech who helped make my car my own by syncing my cell phone and garage door. MB of Sacramento is an oasis of civility in a scruffy world. Amine was a marvelous guide. More
by sass749
Employees Worked With
Amine Regragui
August 25, 2021
Dave and the service team kickass. We’re cycling through 20 vans for recall repairs. The team has been great at communicating and meeting our needs. 20 vans for recall repairs. The team has been great at communicating and meeting our needs. More
by Justin
Employees Worked With
Shout out to Deoney and the young men that do the service intakes., Dave Lanzone
