Mercedes-Benz of Sacramento

The service manager and the technicians they didn’t do a great job. Jason said it’s only take a couple hours it ends up a couple of days. I didn’t have a car for a couple of days because of lack of communi great job. Jason said it’s only take a couple hours it ends up a couple of days. I didn’t have a car for a couple of days because of lack of communication, bad customer service of the staff. They left in my car lots of stain inside and my seat recliner is uneven. Such a poor service More

Perfect service that I ever got from 'Mercedes. I am appriciated for all the service at Mercedes Sacramento did for me. Jason is really nice & friendly. Thanks appriciated for all the service at Mercedes Sacramento did for me. Jason is really nice & friendly. Thanks More

Of course we had great service up until we bought the car. Everyone at the Mercedes-Benz dealership said they had the best service after buying the car too. This has not been true at all. We have contact car. Everyone at the Mercedes-Benz dealership said they had the best service after buying the car too. This has not been true at all. We have contacted the dealership no less than 8 times trying to deal with registration problems and warranty issues. Can't get a single person to call us back. DMV has us down as the registered owners of 2 MB and we've been sent 2 different sets of plates. It's been going on for several months now and still not one single call back. And when we call, all we get is someone will call you back. I can say without exaggeration, this has been the worst customer experience we've ever dealt with. We will not be using this dealership again in the future. More

Amine did an incredible job and went way out of his way to provide me with the best service possible. Amine was 100% available during several weeks and was very knowledgeable to help me find the best car to provide me with the best service possible. Amine was 100% available during several weeks and was very knowledgeable to help me find the best car for me. I was extremely happy and impressed by Amine's professionalism and expertise. He is by far the best salesperson I've come across in the Sacramento dealership and I will always refer to him in the future. More

I really enjoyed working with John. Everything went nice and smooth from start to finish. I also enjoyed working with Rudy in the finance department Thank you for the Great service John and Rudy and smooth from start to finish. I also enjoyed working with Rudy in the finance department Thank you for the Great service John and Rudy More

The information requested was provided in a timely manner. I did experience a little miscommunication with the first vehicle that was available for purchase then to find out it was already purchased manner. I did experience a little miscommunication with the first vehicle that was available for purchase then to find out it was already purchased due to the dealer has several locations and their system was not updated. However, they were able to find the same exact vehicle right away and promised to send me all the accurate details on the purchase. The sales man Thomas Lee was very helpful and he kept me informed and was very professional. More

Jason is awesome!! The best service I’ve had in my 30 years of working with Benz of Sacto. So responsive and will call me after hours to make sure I got the message years of working with Benz of Sacto. So responsive and will call me after hours to make sure I got the message More

Jason has been my preferred dealer associate for many years. I could say he is the best associate in Sacramento. I have had service with other associates before but none of them are attentive and good li years. I could say he is the best associate in Sacramento. I have had service with other associates before but none of them are attentive and good like him. More

You can meet people like Loren Wilson couple times in your life, truly serving, truly knowledgeable, truly compassionate about his customers, he is honest and humble gentleman, very trustworthy. Loren l your life, truly serving, truly knowledgeable, truly compassionate about his customers, he is honest and humble gentleman, very trustworthy. Loren leaves a print in your memory, many blessings for him and his family! More

Excellent Service, with great follow up by text & emails. When need a ride was provided by Uber & scheduled with pick up information on my phone. emails. When need a ride was provided by Uber & scheduled with pick up information on my phone. More