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Mercedes-Benz of Sacramento

Sacramento, CA

3.9
2,814 Reviews

1810 Howe Ave

Sacramento, CA

95825

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Showing 2,814 reviews

August 10, 2021

Worse service ever ! Car wash not done!Report said need Worse service ever ! Car wash not done! Report said need tire rear .. replace them last year. Need battery report said Customer declined ! Never ca More

by LEEABS4Y
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cecilia Salgado
Aug 11, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. Our goal is to provide the best service possible, and we sincerely apologize that was not the case. We'd be happy to properly wash and vacuum your vehicle if you'd like to stop by the dealership. Please contact us at 916.924.8000 and we will be happy to discuss your concerns.

August 09, 2021

Great service. She Was able to fit me in and kept me up to date. She had really good communication with me. Car drives great. More

by ANDREA40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Salgado
Aug 11, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for taking the time to recognize Cecilia with a 5 star review!

August 09, 2021

Great service no complaint will be back for yearly maintenance checks. Cecilia has great customer service skills and everything went well with the service scheduled. More

by Mcannone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Salgado
Aug 11, 2021 -

Mercedes-Benz of Sacramento responded

We appreciate the feedback! Thank you for your business~

August 09, 2021

Jack was awesome. Very friendly and knowledgeable. He addressed all my issues that I had. He got my service done early and he loaned me a car while my car was being serviced so I could take care of some More

by LAICSAET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Aug 11, 2021 -

Mercedes-Benz of Sacramento responded

We're lucky to have Jack! Thank you for the great review~

August 09, 2021

Greeted very quickly.Clear discussion around reason for Greeted very quickly. Clear discussion around reason for visit. Percise diagnostics of issue and feedback of repair options. Comfortable discussion More

by LA_AUGMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
Aug 11, 2021 -

Mercedes-Benz of Sacramento responded

'Thank you for the feedback. We appreciate your business and will be happy to assist you again in the future~

August 08, 2021

Great service. Matt was excellent to work with during this repair. I found the experience to be straight forward and completed as it was promised. More

by DEBONAIR0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
Aug 08, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for letting us know Matt and our team earned a 5 star review!

August 07, 2021

I had an appointment and the service advisor knew I was waiting on site. The battery check and replacement took 3 hours, longer than seemed necessary. More

by pgorham1@mac.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Aug 08, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for the input. We know your time is valuable and we apologize for any inconvenience.

August 06, 2021

Very professional always keeping me in the loop with everything going on with my Mercedes Benz will always bring my Mercedes Benz to Mercedes Benz of Sacramento More

by Luismadrid916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez
Aug 08, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for letting us know that Efrain and our service team earned a 5 star review!

August 03, 2021

Our salesman was great to work with. He was honest and really worked hard to provide a great deal for us. We would definitely buy from him again. More

by dastrish4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Kellner, Jasper Gill
Aug 04, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for recognizing our sales team with a 5 star review! Enjoy your beautiful new Mercedes Benz~

August 03, 2021

Very efficient, and professional employees. Good service. Nice building. Price could be a little bit less. They maintained the time frame very good. Thank you More

by Shahanara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brown, Jason Harber
Aug 04, 2021 -

Mercedes-Benz of Sacramento responded

Our goal is your complete satisfaction! Thank you for your business and for the great review~

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