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Mercedes-Benz of Sacramento

Sacramento, CA

3.8
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you. As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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1810 Howe Ave

Sacramento, CA

95825

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Showing 2,815 reviews

July 30, 2021

Great staff everyone makes me feel like family. Everyone is soo nice and friendly. This is the best dealership in the country. Thank you to everyone. More

by simranjit510
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manvir Dhillon, Lisa Brown, Michael Marquez, Julie Garcia, Rudy Castillo, Matt Milligan
Aug 02, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for the great review! We appreciate your business and will be happy to assist you again in the future~

July 29, 2021

Professional, friendly, and on time!Professional, Professional, friendly, and on time! Professional, friendly, and on time! Professional, friendly, and on time! Professional, friendly, and on time! More

by garyek13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Lanzone
Aug 02, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for the 5 star review!

July 29, 2021

I wish you have a loaner car . Everything went smooth . Perfect customer service. Coffee and beverages available it's a big plus . Thank you much. More

by BIRDHATV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Lanzone
Aug 03, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for your business and thank you for the feedback~

July 29, 2021

We always use Mercedes Benz of Sacramento they always have very knowledgeable service who always have answers for your questions. The mechanics who do the work are very well trained and you have cold dr More

by LILGENRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Franks, Matt Milligan
Aug 03, 2021 -

Mercedes-Benz of Sacramento responded

We appreciate your loyalty to Mercedes Benz of Sacramento! Thank you for the input~

July 29, 2021

My car was not washed or detailed, my tires were not rotated and I had to wait over 45 minutes when it was time to pick up my vehicle. More

by SHAWNNABELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Harber
Aug 03, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for the input. It is our policy to return our customers vehicles washed and vacuumed and we sincerely apologize it was not done. Please stop by our dealership at your convenience and we will be happy to properly clean your vehicle. If you have any questions regarding your vehicle an the work done, please contact us at 916.924.8000.

July 28, 2021

Not sure if I would my vehicle was brought in Monday was supposed to be picked up on Tuesday wasn’t ready till Monday following week and still had to wait an hour after arriving to get my vehicle worst serv More

by NOMBEMAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Harber
Aug 03, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for your feedback. We know your time is valuable and we sincerely regret the inconvenience and frustration. We hope we have the opportunity in the future to provide you with the first class service our customers expect and deserve.

July 28, 2021

I’m very satisfied with your service. I think I will recommend you to my friends. I hope you can keep your advantage for the customers. Thank you! More

by YUANRENQUAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth, Efrain Vasquez
Aug 03, 2021 -

Mercedes-Benz of Sacramento responded

Thank you! We appreciate the recommendation~

July 28, 2021

MB of Sacramento is the very best Sprinter dealer in the western US. The vans they order have been configured to meet all your needs and they have a knack for getting inventory during these crazy times! More

by samgiles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loren Wilson, Pat Ernest, Matthew Hiser, Dakota Sturtz
Aug 03, 2021 -

Mercedes-Benz of Sacramento responded

We're lucky to have a great Sprinter team! Thank you for your business and thank you for the great review~

July 28, 2021

I’ve been receiving professional services and quick responses. I’m very happy with my new vehicle. Thank you for helping me getting my dream car. More

by Phoebe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Lee
Aug 02, 2021 -

Mercedes-Benz of Sacramento responded

We're happy to know our Thomas and our team helped you find your dream car!

July 27, 2021

The service rep was very knowledgeable and courteous. He provided me with accurate information in regards to the time and cost of my vehicle’s service More

by SGTSJWILL
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Dave Rose
Aug 03, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for your business and thank you for the great review!

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