Mercedes-Benz of Sacramento

The service rep was very knowledgeable and courteous. He provided me with accurate information in regards to the time and cost of my vehicle’s service provided me with accurate information in regards to the time and cost of my vehicle’s service More

My service rep was very nice, pleasant. However, I took my car in for an EXPRESS oil change and I was there 3hours! I’d hate to see how long the reg oil change takes. They stated I’d be in and out with 2 t my car in for an EXPRESS oil change and I was there 3hours! I’d hate to see how long the reg oil change takes. They stated I’d be in and out with 2 technicians working on my car! Couldn’t Believe it took 3 hours! That’s insane! Unhappy , they always take a long time ! Not looking forward to the next service appt down the road! I’d rather go to jiffy lube! :/ More

Everything was very easy. Even honored a price that I was quoted that was about $150 less that what it was supposed to be. Great experience! was quoted that was about $150 less that what it was supposed to be. Great experience! More

The customer care that I received from the service center was amazing from drop off to pickup. Service was completed promptly. Jack is a rockstar! was amazing from drop off to pickup. Service was completed promptly. Jack is a rockstar! More

Great working with Efrain once again. He always takes good care to make sure everything goes smoothly and communicates good. All repairs and service were do be good too. good care to make sure everything goes smoothly and communicates good. All repairs and service were do be good too. More

Hard to get on the phone. Many days will go by before you get a response if at all. They push you to schedule and interact with the website. I get much better service and attention from Toyota. get a response if at all. They push you to schedule and interact with the website. I get much better service and attention from Toyota. More

Poor communication,they never told me my car was going to stay overnight,ignored me while I was waiting.my service advisor never organized a loaner car for me or even called to let me know when my car was re stay overnight,ignored me while I was waiting.my service advisor never organized a loaner car for me or even called to let me know when my car was ready.poor experience. More

Very poor communication. I was told my car had 1 diagnosis and would be ready the following day and then told the following day he had given me information about someone else’s vehicle. I was then t diagnosis and would be ready the following day and then told the following day he had given me information about someone else’s vehicle. I was then told the parts would not be available for at least a week as they were coming from Germany. I needed a rental vehicle and had to wait 4 days to get one. I finally got my car back 2 weeks later. The whole experience was very disappointing. More

Thank you to my service person, Matthew! He took care of me. I will be a return customer for any future service need or new purchase. me. I will be a return customer for any future service need or new purchase. More

It was my first time dropping off my car for service here, so it all went smoothly, no delays, no surprise charges. Overall, not a bad experience here, so it all went smoothly, no delays, no surprise charges. Overall, not a bad experience More