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Mercedes-Benz of Sacramento

Sacramento, CA

3.9
2,814 Reviews

1810 Howe Ave

Sacramento, CA

95825

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Showing 2,814 reviews

July 20, 2021

Dealership very attentive and helpful. Mercedes tow service most inefficient; contact persons gave inaccurate information to us abd we waited 4 hours for tow pickup. More

by AGOODE38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
Jul 21, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for letting us know Matt and our team earned a 5 star review!

July 20, 2021

Fantastic sales experience, super efficient and accomodating. Everyone went out of their way to make sure it was an easy and painless process. Will definitely recommend them to friends. More

by cort1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Marquez, Rudy Castillo, Sanchez Anthony
Jul 21, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for your business and thank you for the great review! We hope you're enjoying your beautiful, new, Mercedes Benz~

July 19, 2021

Excellent service , from beginning to end. Easy to make appointment, service advisor was knowledgeable and car was ready when promised. Will definitely use this dealership again. More

by BRIANNE5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Harber
Jul 21, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for your business and thank you for the great review!

July 19, 2021

Showed up for regular maintenance and was ignored by staff multiple times until I went up to the cashiers desk to ask where to check in. Was told one price twice then when it came time to do it they sai More

by Not going back
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Harber
Jul 21, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for brining this to our attention. Our goal is always to provide first class service and we're very sorry to hear that was not the case. We hope we have the opportunity in the future to provide you with the service our customers expect and deserve.

July 18, 2021

Very pleased with the service and their ability to quickly schedule an appointment and perform the necessary repairs!!! Very efficient service. Will use them in the future More

by mdtriple3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth, Efrain Vasquez
Jul 19, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for the great review! We look forward to helping you again in the future~

July 17, 2021

Matthew Milligan did a great job. I am waiting for a call to get my car washed. Thank you! My car is running very well now. I also enjoyed driving anSUV. More

by b.hurley634
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
Jul 19, 2021 -

Mercedes-Benz of Sacramento responded

We're happy to know you're enjoying your SUV! Thank you for your business and for the great review~

July 17, 2021

loren wilson was superb. helpful,courteous,kind, cheerful, so it goes with a great salesperson . I will recall and remember my experience with a smile and a laugh More

by zena100
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loren Wilson
Jul 19, 2021 -

Mercedes-Benz of Sacramento responded

We're lucky to have Loren as our Sprinter specialist! Thank you for your business~

July 17, 2021

My experience with the service department was very good. My MB service representative Jason (I’m pretty sure Jason)was professional and friendly. I so appreciated having a loaner car for the day! More

by JGALSTER1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Harber
Jul 19, 2021 -

Mercedes-Benz of Sacramento responded

We're fortunate to have an amazing service team! Thank you for your business~

July 16, 2021

They lost my car for an hour. It made for a long morning. It would have been longer if I didn’t say something to find out the problem. More

by Conrad Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Milligan
Jul 16, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for bringing this to our attention. We sincerely apologize for any inconvenience we caused and hope we have the opportunity in the future to provide you with first class service.

July 16, 2021

The sale man Dillion was very helpful like the service happy wat I wanted this is first time buying Mercedes but hopefully works out gd Thank u More

by Sunila
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillion
Jul 19, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for your business!

Jul 19, 2021 -

Sunila responded

Very helpful overall very thankful very respectful Tks

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