Mercedes-Benz of Sacramento

Staff is always so friendly. Efrain is the best service advisor!!! I’ve been working with him for ten years. Thank you for great service. advisor!!! I’ve been working with him for ten years. Thank you for great service. More

Had a great experience buying my Benz!I will definitely Had a great experience buying my Benz! I will definitely go back. Jasper & Manvir we’re great, very knowledgeable about the vehicle I purchased. Had Had a great experience buying my Benz! I will definitely go back. Jasper & Manvir we’re great, very knowledgeable about the vehicle I purchased. Had an issue with one of the key and they resolved it. More

Leon was outstanding from the beginning to the end. Great communication and customer service. Victoria was very helpful and an amazing customer service as well. communication and customer service. Victoria was very helpful and an amazing customer service as well. More

Great experience. Jack was really knowledgeable and kind. Jack kept me well informed as promised. Will not hesitate to return when Mercedes service is needed. kind. Jack kept me well informed as promised. Will not hesitate to return when Mercedes service is needed. More

Great service and staff were very friendly and helpful. Thomas from the sale department was a great representative for this dealership and my husband & I would recommend him for any future service. Also Br Thomas from the sale department was a great representative for this dealership and my husband & I would recommend him for any future service. Also Brian from sales was utmost professional- he was patient and Saw the process through. Excellent Service. Shrima & Githal. More

My service experience was very good. Was greeted on arrival, soon after met with my service advisor Efrain. He took care of my service needs provided loaner, time my vehicle would be ready and it was r arrival, soon after met with my service advisor Efrain. He took care of my service needs provided loaner, time my vehicle would be ready and it was ready when he said. More

They did not clean the car when I purchased, the interior of the car was messy. The glass and seat has alot of glue. I asked the clean but they did not do it of the car was messy. The glass and seat has alot of glue. I asked the clean but they did not do it More

Had my car in, for service & passenger airbag recall on 6/14. Today, 6/19, the the Airbag pop-in, fell to the floor. There’s also a 14 in gap or the top of the airbag compartment cover. Called the deale 6/14. Today, 6/19, the the Airbag pop-in, fell to the floor. There’s also a 14 in gap or the top of the airbag compartment cover. Called the dealership service dept, TWO WEEKS I have to wait, before they’ll fix THEIR mistake. Not pleased. I've owned my car for 13 months, now. I’ve had it in the the service department a number of times. NONE of them have ended in a positive experience. More

Excellent customer service! Very friendly and helpful answered all my questions and got me in my dream car! Thank you guys so much just amazing! answered all my questions and got me in my dream car! Thank you guys so much just amazing! More

Von Housen Sacramento has excellent customer service in all departments I interact with, sales, service and finance and that is why I have been a customer for over 30 years. Customer service and car safety all departments I interact with, sales, service and finance and that is why I have been a customer for over 30 years. Customer service and car safety and performance are my most important deciding factors. I was considering a different brand. I was not currently interested in ending my lease early nor looking forward to sitting in a dealership all day negotiating. Thomas Lee called me over 5 months earlier than my lease was up and presented me with my options. I had a price in mind I was willing to spend. and was not going to exceed. Thomas and Ken Sammut made that happen. I never had to leave my house. The deal was made with a few short phone calls. Thomas brought me a loaner and picked up my previous lease that same day. I never had to leave my home. Without that personal customer service, I probably would have spent the next 5 months researching other brand options. More