Mercedes-Benz of Sacramento

Mercedes of sacramento has exceeded my expectations for service! Great sales and service people! Always courteous, prompt abs supportive! Efraim is excellent! Always takes great care of my car! Give that service! Great sales and service people! Always courteous, prompt abs supportive! Efraim is excellent! Always takes great care of my car! Give that guy a raise! Love Mercedes of sacramento More

This location inconveniently keeps your veh all day for basic service, never has or offers loaners and service is not thorough compared to prices charged basic service, never has or offers loaners and service is not thorough compared to prices charged More

Disappointed not notified my car was ready. I had to call to see if back from El Dorado the following day. Can’t remember service advisors name. Would still recommend dealership due to previous interactions to see if back from El Dorado the following day. Can’t remember service advisors name. Would still recommend dealership due to previous interactions More

Knowledgeable staff and friendly service people -repair work is usually pretty good and guaranteed for one year and they wash your car when the work is done work is usually pretty good and guaranteed for one year and they wash your car when the work is done More

We frantically arrived at the dealership service center on our way home from Oregon after our SUV started shutting down!! It was pretty traumatic because we barely made it into the parking lot. Jason prior on our way home from Oregon after our SUV started shutting down!! It was pretty traumatic because we barely made it into the parking lot. Jason prioritized our service for first thing that morning! They had to order our part. Even though we had to stay the night, he got us taken care of and back on the road as soon as he possibly could. They gave us the most amazing service and made a pretty bad experience so much easier!! Excellent dealership and service! More

Excellent service and knowledgeable staff. As always, pleased as well as totally satisfied. Windshield arrived in a timely manner and appointment scheduled to accommodate my need for a loaner car. pleased as well as totally satisfied. Windshield arrived in a timely manner and appointment scheduled to accommodate my need for a loaner car. More

Great service, attentive staff, positive experience. Victoria was especially conscientious and professional. She is a gem! I would recommend this dealer when you are buying a Mercedes. Victoria was especially conscientious and professional. She is a gem! I would recommend this dealer when you are buying a Mercedes. More

Pretty good, service are good and fast.recall service was good and fast. But should inform customers if service needs going to be done more than a day good and fast. But should inform customers if service needs going to be done more than a day More

Salesperson John Kopenen was very easy and kind to work with. Ken in finance made the process painless! Validate inventory before you initiate any discussions. Website did not match. with. Ken in finance made the process painless! Validate inventory before you initiate any discussions. Website did not match. More

I had my van in for a 90 service. When I got the van back it had a fuel leak. I took it back and it was there for 3 weeks. The van was returned to me again and it still had a fuel leak. When I talked to Dave it had a fuel leak. I took it back and it was there for 3 weeks. The van was returned to me again and it still had a fuel leak. When I talked to Dave the service writer he gave me an attitude and had his shop foreman come to look at the van with me. He confirmed there still was a gas leak. They replaced the injections and gave it back to me. While driving home the check engine light came on and the van was not drivable and had to be towed back to the shop. Someone didn’t plus a sensor in all the way. The van was there almost 8 weeks in total. I had to swap between the loaner vehicle and rental cars multiple times. This is a work van and I had to swap tools and parts every time. Not once did Dave ever apologize or show and concern about this fuel leak issue. This was the worst customer service experience of my life. Your motto is the best or nothing. In this case I would take nothing! More