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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
Verified Customer
April 20, 2021
Great job by Jack. He was very courteous and nice. Everything was handled efficiently and well. Overall I am very pleased with the service this time. Everything was handled efficiently and well. Overall I am very pleased with the service this time. More
by SKU
Employees Worked With
Jason Harber
April 16, 2021
Thomas was friendly, helpful and always offers assistance. He's good in follow up too, especially when the 'home delivery technicians' were no show twice. assistance. He's good in follow up too, especially when the 'home delivery technicians' were no show twice. More
by jl701
Employees Worked With
Thomas Lee
April 15, 2021
Jack service advisor is the best. Knowledgeable, respectful, friendly, and most importantly he will advise you with comfort and . Highly recommended Jack only. Thank you respectful, friendly, and most importantly he will advise you with comfort and . Highly recommended Jack only. Thank you More
by YELLOWL3OI916
Employees Worked With
Jack Manikoth
April 15, 2021
This dealership has seen me way too much this year. From fixing my windshield, than my tires, than my new battery. SMART cars are high maintenance but I love my car and I love the customer service I always fixing my windshield, than my tires, than my new battery. SMART cars are high maintenance but I love my car and I love the customer service I always get from this dealership. They always fit me in and erasure that my car is tip top shape before returning it to me. So thank you. More
by rose00mary
Employees Worked With
Jack Manikoth, Efrain Vasquez, Jason Harber, Ken Harland, Cecilia Salgado, Patrick McGarrity, Greg Ranslow, Dave Rose, Dave Lanzone
April 14, 2021
Great people, great service, professional personnel. Nice facility . Previous MB in Corpus Christi Texas always had pastries out for guest to munch on while waiting for service completion . GREAT idea. facility . Previous MB in Corpus Christi Texas always had pastries out for guest to munch on while waiting for service completion . GREAT idea. More
by delsol799
Employees Worked With
Lisa Brown, Jason Harber, Julie Garcia, Leon Carado, Jodi Palmer, Pat Ernest
April 12, 2021
Matthew Milligan laid out exactly what needed to be done; explained length between services caused some adjustments; looked over the entire car and underneath along with the mechanic; showed alot of concern explained length between services caused some adjustments; looked over the entire car and underneath along with the mechanic; showed alot of concern and being kept informed with the back shop; in addition gave informative preventative future services to keep this eighteen year old I care so much about humming into the future; called after service and answered all questions quickly and efficiently; I liked the new Assistant Service Manager; look him up for your needs More
by zakary54
Employees Worked With
Matthew Milligan
April 10, 2021
Efrain always keeps me updated on the service and provides excellent customer service. My vehicle is always ready on time and freshly washed and vacuumed. provides excellent customer service. My vehicle is always ready on time and freshly washed and vacuumed. More
by RKAALLISON
Employees Worked With
Efrain Vasquez
April 10, 2021
No to good service on my new Sprinter van!! No offers, No chance to negotiate price and the work done out of time, no info about the process if we don't ask. chance to negotiate price and the work done out of time, no info about the process if we don't ask. More
by dilellcsv
Employees Worked With
Loren Wilson
April 08, 2021
unauthorized service done while dealership had my car. Service associate would not return my calls and created a riff between Von Housen and warranty company Service associate would not return my calls and created a riff between Von Housen and warranty company More
by T Patterson
Employees Worked With
Jason Harber
