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Mercedes-Benz of Sacramento
Sacramento, CA
2,814 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 29, 2020
Patrick McGarrity always help me and on time. Thank you Patrick for all you do and your customer services :-) Also shout out to Jack Manikoth for helping me when Patrick was out. You guys all rock Patrick for all you do and your customer services :-) Also shout out to Jack Manikoth for helping me when Patrick was out. You guys all rock More
by TIERRASCOTT7788
Verified CustomerEmployees Worked With
Jack Manikoth, Efrain Vasquez, Patrick McGarrity, Dave Rose
December 29, 2020
The sale process was excellent. The service was fantastic, but the wait was about 20 minutes to get my car from service. I have a request in to get a user book, but still haven’t received it from t fantastic, but the wait was about 20 minutes to get my car from service. I have a request in to get a user book, but still haven’t received it from the salesman. That’s the reason I gave 4 stars instead of 5. More
by kcayton
Employees Worked With
Jason Harber, Julie Garcia, Tim Snider
December 28, 2020
Always made to feel like their most important customer. Their service is impeccable. This time, they even delivered the car right to my front door. Thank you MB of Sac! Their service is impeccable. This time, they even delivered the car right to my front door. Thank you MB of Sac! More
by kelly59
Employees Worked With
Tim Snider
December 26, 2020
The interaction with the staff was excellent; however, 2.5 hours to change 2 tires is too long. Also, even though I requested 2 tires, when I arrived they were planning to change all 4. Finally, and most 2.5 hours to change 2 tires is too long. Also, even though I requested 2 tires, when I arrived they were planning to change all 4. Finally, and most concerning, there was a tow truck operator who was questioning a charge. The problem is that he was in the office space for about 30 minutes without a mask and no one attempted to have him put one on, putting the entire group of several customers at risk. I had to go outside for several minutes until he finally left. Given the high level of risk we are facing in California in general, and Sacramento County specifically, this careless disregard of health for both employees and clients is inexcusable. More
by tecarpenter
Employees Worked With
Efrain Vasquez
December 26, 2020
I have known Efrain for decades. He is reliable and knowledgeable. He keeps me informed about the needs of the car and follows up on questions. knowledgeable. He keeps me informed about the needs of the car and follows up on questions. More
by clement1
Employees Worked With
Efrain Vasquez
December 25, 2020
Fast, efficient, and friendly service. I was kept up to date on the progress of the repair, which was completed correctly the first time. Highly recommend the dealer. date on the progress of the repair, which was completed correctly the first time. Highly recommend the dealer. More
by carmichaelwolf
Employees Worked With
Jack Manikoth
December 25, 2020
I have been an M-Benz customer (Von Housen) customer since the 1970's and would not consider any other service provider. I enjoy the friendliness and the excellent service. since the 1970's and would not consider any other service provider. I enjoy the friendliness and the excellent service. More
by JABRAVO
Employees Worked With
Jason Harber
December 24, 2020
Dealership had my car for nearly 2 weeks didn’t return Dealership had my car for nearly 2 weeks didn’t return my phone calls and completed only one of two requested repairs. They couldn’t find time to rep Dealership had my car for nearly 2 weeks didn’t return my phone calls and completed only one of two requested repairs. They couldn’t find time to replace the broken cup holder??? More
by craigjoolson
Employees Worked With
Efrain Vasquez
December 22, 2020
They said that they changed my wiper blades but didn't.. also stated on my service report that they put air in a spare tire. My car doesn't come.with one. This place is a joke. I had to come back twice beca also stated on my service report that they put air in a spare tire. My car doesn't come.with one. This place is a joke. I had to come back twice because of negligence . At 27000miles I never my tires were never even rotated and non of my services. I am used to a fletcher Jones exam and this was far from it! So disappointed about this but will gladly drive 100 miles to get the premium service I am used to. More
by dcord72
Employees Worked With
Jack Manikoth
December 21, 2020
Loren provided excellent customer service by keeping me informed the entire step of the finance process. When the vehicle arrived, he went over every detail about the vehicle. informed the entire step of the finance process. When the vehicle arrived, he went over every detail about the vehicle. More
by lisa98
Employees Worked With
Loren Wilson
