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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,815 reviews
December 11, 2020
Poor customer service. I just got a new car and it has bump in front (I didnt notice it at the dealership). It’s a nightmare! I was told service department will call me but I have not received any call. I bump in front (I didnt notice it at the dealership). It’s a nightmare! I was told service department will call me but I have not received any call. I’m not gonna do any business with this dealership again after my lease. More
by monroe_abelarde
Verified CustomerEmployees Worked With
Brett Kellner
December 10, 2020
I always look forward to bringing in my car for service because of the friendly and welcoming attitude of the people that works here and the excellent services they provide. because of the friendly and welcoming attitude of the people that works here and the excellent services they provide. More
by GLORIABELONWU
Employees Worked With
Jason Harber, Julie Garcia
December 10, 2020
MB of Sacramento continues to be a world class dealership. From being greeted upon arrival to picking up your vehicle they strive to provide unparalleled service and comfort. Michael Gallagher doe dealership. From being greeted upon arrival to picking up your vehicle they strive to provide unparalleled service and comfort. Michael Gallagher does his best to make the experience an excellent one providing that wow moment that keeps me coming back to MB of Sacramento! More
by bigd12
Employees Worked With
Mike Gallagher
December 09, 2020
I took the car in twice for an issue with the push button start system. The issue is still not resolved and the car still doesn’t start some times when you press on brakes and push start button. I had servi start system. The issue is still not resolved and the car still doesn’t start some times when you press on brakes and push start button. I had service B appointment in addition to the issue above. My car was kept over night and next day I was informed that it’s ready to be picked up. When I went in to pick it up, there was check engine light on the car. Jason told me he knows what the issue is and he asked me to bring the car back the next day. In decided to leave the car again with them overnight to fix the issue. I don’t expect this kind of service experience from Mercedes. the technician should have inspected the car properly before letting the customer know that it’s ready to be picked up. I wasted an hour of my time going back and forth. More
by Waqas
Employees Worked With
Jason Harber
December 09, 2020
Great experience. “First Rate” customer service. Timely and courteous on every visit. They even washed my car after being serviced. What’s there not to like?! and courteous on every visit. They even washed my car after being serviced. What’s there not to like?! More
by jamnyerere
Employees Worked With
Patrick McGarrity
December 09, 2020
Excellent care very nice , I’ll recommend my family and friends, all questions and answers was given. Very nice that’s all I have to say friends, all questions and answers was given. Very nice that’s all I have to say More
by asharma2927
Employees Worked With
Julie Garcia, Leon Carado
December 09, 2020
As in past Service visits I was provided excellent service and quality work. I am however disappointed in the problem that had to be corrected. The Blower Motor in my climate control would not come service and quality work. I am however disappointed in the problem that had to be corrected. The Blower Motor in my climate control would not come on and was corrected by rewiring the Blower motor connector and Pin sockets. My Mercedes is only 5 years old and feel this problem should not have occurred bing Mercedes advertises quality control.. More
by jlpieruccini
Employees Worked With
Jack Manikoth, Efrain Vasquez
December 09, 2020
I was simply frustrated that the repair was bungled and I had to return within a few days to have it hopefully fixed correctly. It was an unnecessary inconvenience. had to return within a few days to have it hopefully fixed correctly. It was an unnecessary inconvenience. More
by RANDJFOX
Employees Worked With
Mike Gallagher
December 08, 2020
Great service. I usually have no complaints when it comes to getting my car serviced. You guys are awesome. Keep doing what you are doing. to getting my car serviced. You guys are awesome. Keep doing what you are doing. More
by kikianderson65
Employees Worked With
Jack Manikoth, Efrain Vasquez, Julie Garcia, Rudy Castillo, Ken Sammut, Trey McKinney, Pat Ernest, Matthew Hiser, Brian Welton, Dakota Sturtz
December 08, 2020
Don't have any words to say. I bought my mercedes for service with 1 fault, and they fixed all other faults, including I described. I was very satisfied, bravo ... service with 1 fault, and they fixed all other faults, including I described. I was very satisfied, bravo ... More
by CHANDDANIEL70
Employees Worked With
Jack Manikoth
