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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
November 19, 2020
Bad diagnosis, very disappointing. What was told and the final bill was off too. If I could I would avoid them. Take your car to a different dealership. final bill was off too. If I could I would avoid them. Take your car to a different dealership. More
by CHANDRA.GOPI
Verified CustomerEmployees Worked With
Cecilia Salgado
November 17, 2020
we have been customers for several years now and have always had good experiences. we will continue to be loyal customers. our service advisor Jason H. is top rate. always had good experiences. we will continue to be loyal customers. our service advisor Jason H. is top rate. More
by jsaslow
Employees Worked With
Jason Harber
November 17, 2020
I Never Met Loren, as I live in the Bay Area. We did everything over the phone. It helped that Loren was recommended by a friend who had purchased many different delivery vehicles, from other dealershi everything over the phone. It helped that Loren was recommended by a friend who had purchased many different delivery vehicles, from other dealerships too. There was a level of trust built from the start. The Vehicle was delivered in two days at no charge. The gentleman who delivered it was great, showed me everything I needed to know. Life is good. we are very happy with our New Sprinter Van. A very straight forward and easy transaction. More
by mikefcfs
Employees Worked With
Loren Wilson
November 15, 2020
John Liu is awesome! He provided excellent services and helped us to find a great car! This is the 4th Mercedes car that he helped us to get during the past years! helped us to find a great car! This is the 4th Mercedes car that he helped us to get during the past years! More
by lau.kandy
Employees Worked With
John Liu, Julie Garcia
November 15, 2020
1st time to the dealership for car Maintenance. Everyone was friendly. In the near future buy a car from here. And get service here. AWESOME !!! was friendly. In the near future buy a car from here. And get service here. AWESOME !!! More
by SUMO967K
Employees Worked With
Mike Gallagher
November 14, 2020
Loren did an awesome job. He went above and beyond my expectations. The whole process went smooth and I will definitely come back again, thank you! expectations. The whole process went smooth and I will definitely come back again, thank you! More
by admin12
Employees Worked With
Loren Wilson
November 14, 2020
David from the Service Department and the rest of the Mercedes Benz Team are very knowledgeable and professional. They always take the time to answer all my questions. The show great care and patience fo Mercedes Benz Team are very knowledgeable and professional. They always take the time to answer all my questions. The show great care and patience for me as a customer. Thank you for all your help guys! More
by PRRMICHEL
Employees Worked With
Efrain Vasquez, Julie Garcia, Cecilia Salgado, Ken Sammut, Dave Rose
November 14, 2020
Service Manager, Dave Rose, is great. He always has my punch list of items for servicing my Sprinter Van recorded and ready like a proper punch-list. punch list of items for servicing my Sprinter Van recorded and ready like a proper punch-list. More
by cliffr0
Employees Worked With
Frank Roepke, Loren Wilson, Dave Rose
November 13, 2020
The dealership is nice and clean. The sales consultant Henry Jorrick was very nice and helpful he answer all the questions we had and he is very friendly. Henry Jorrick was very nice and helpful he answer all the questions we had and he is very friendly. More
by sandoval.gerardo
Employees Worked With
Henry Jorrick
November 13, 2020
Excellent customer service and friendliness. Very attentive and stayed on track in trying to find me the right vehicle . Appreciated the frequent contact and staying up to date with information. attentive and stayed on track in trying to find me the right vehicle . Appreciated the frequent contact and staying up to date with information. More
by krystawilliams308
Employees Worked With
Leon Carado
