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Mercedes-Benz of Sacramento

Sacramento, CA

3.7
2,817 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you. As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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1810 Howe Ave

Sacramento, CA

95825

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Showing 2,817 reviews

October 28, 2022

Easy and friendly. Prompt service and nice atmosphere. Always updating on status. Lfty service avalible. More

by Kou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez
Nov 03, 2022 -

Mercedes-Benz of Sacramento responded

Thank you!

October 28, 2022

I came to this dealership with my girlfriend to find the perfect Mercedes Benz for me and was very happy to get help from Fernando Robles. Fernando was very knowledgeable about the models and found exactly More

by Nick Yurashku
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Robles
Nov 02, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review! We appreciate your business and hope you and your girlfriend are enjoying your beautiful Mercedes Benz

October 27, 2022

I love Efron, who is so helpful, especially when I’ve had so many problems with my tires that don’t seem to work in the winter More

by ginni.thompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez
Oct 28, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for recognizing Efrain with a 5 star review!

October 26, 2022

I have had my card there several time for same issue battery and they are saying they replaced it but just this am “ engine light came on “ stop vehicle and keep engine running “ with battery symbol??? More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Harber
Oct 26, 2022 -

Kathy responded

Please have Jason in sales call me Kathy Trego 832-318-2637

October 25, 2022

I have always received excellent service but the mechanic did not take my care for a test drive before he gave it to me. The car had to be returned to the mechanic and it was repaired and I got my car return More

by KELLY2149
Recommend Dealer
Yes
Employees Worked With
Roger Williams
Oct 27, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. We apologize for your inconvenience and will be happy to assist you again in the future.

October 22, 2022

I had an amazing buying experience with Tommy (Paul) Choonhaurai. I pinged him about a car they had on Autotrader at 10:30pm on a Saturday, and he replied back with the info I asked for 5 minutes later More

by paul_matuszewski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Sammut, Paul Choonhaurai
Oct 27, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the review and the recommendation!

October 20, 2022

So I was able to get my Benz in there to get checked out. ...it wouldn't start and the key was stuck in the ignition. From the gate the folks at Mercedes Benz of Sacramento were on it....I got fast and friend More

by Bigtone1441
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Harber
Oct 21, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for taking the time to recognize our team with a 5 star review!

October 20, 2022

David Lanzone is my service advisor. He is really great, knowledgeable and professional. A nice place to go.. More

by JLIU3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Lanzone
Oct 21, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review!

October 18, 2022

They have been amazing, especially my last purchase! Everyone there is like a family. And they love my dog Koko More

by FOURBADBYZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Hassine
Oct 19, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review! We appreciate your loyalty to Mercedes Benz of Sacramento~

October 15, 2022

Unbelievably bad service. My car was filthy from sitting there for 2 weeks. Poor communication. Botched repair started problem More

by Greg anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Efrain Vasquez
Oct 17, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the input. It is always our goal to provide the best service possible, and we sincerely apologize if that was not the case. We hope we have the opportunity in the future to earn your trust in Mercedes Benz of Sacramento~

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