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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
September 30, 2020
Mike Gallagher has been a breath of fresh air when it comes down to my car getting service and the whole team working behind him at the service desk. I always look forward to having my car services done comes down to my car getting service and the whole team working behind him at the service desk. I always look forward to having my car services done only with my man mike he will get the job done and handled professionally and with a great attitude . He is always very informative , clear and more then helpful with the car’s diagnosis. I appreciate his support and commitment to excellence. More
by Remy Gwapo
Verified CustomerEmployees Worked With
Mike Gallagher, Cecilia Salgado, Britany Bilouris
September 27, 2020
Great staff great service, Raj my friend he is the best , and they have also great staff that showing you all your car features and answering all your questions. and they have also great staff that showing you all your car features and answering all your questions. More
by Majid Mustafa
Employees Worked With
Amine Regragui
September 26, 2020
The is okay It’s a long story but i take care of myself but I learn not to buy anything from Sacramento Mercedes The Sale person tim not his fault who is a nice guy he was doing his job I Philm service for but I learn not to buy anything from Sacramento Mercedes The Sale person tim not his fault who is a nice guy he was doing his job I Philm service for not doing the right work In the vehicle a Lie But I did take it to another Mercedes dealership and they take care of it and I’m happy with it now thank you More
by khird
Employees Worked With
Tim Snider, Greg Ranslow
September 25, 2020
I had a small window of time to have my car serviced. Patrick was very accommodating by helping me with my schedule and did an excellent job! Patrick was very accommodating by helping me with my schedule and did an excellent job! More
by rwsteere
Employees Worked With
Patrick McGarrity
September 25, 2020
Victoria and Alex, and everyone else at Sacramento Mercedes are great to deal with! They are attentive, hospitable, friendly, knowledgeable, patient, and just flat out on their best game all of the t Mercedes are great to deal with! They are attentive, hospitable, friendly, knowledgeable, patient, and just flat out on their best game all of the time. They made it super easy and fun for us. highly recommend this place to anyone and everyone who wants to purchase a Mercedes, and I wouldn't look any further, as you will get the best deals and service at this dealership. More
by Antonio Barajas
Employees Worked With
Alex, Victoria Richardson
September 23, 2020
I was pleased with the service provided by Efrain in the Service Department. I was greeted as soon as I arrived. My car was serviced and delivered clean and in a timely manner. Thanks! Service Department. I was greeted as soon as I arrived. My car was serviced and delivered clean and in a timely manner. Thanks! More
by quita_orozco
Employees Worked With
Efrain Vasquez
September 22, 2020
This place is horrible. Be prepared, if you have a smart car they will treat you like crap. They only care about sales, and about Mercedes. I will NEVER buy another smart car ever again, or a Mercedes for t car they will treat you like crap. They only care about sales, and about Mercedes. I will NEVER buy another smart car ever again, or a Mercedes for that matter. I've had multiple issues with this place, and every time I couldn't help but think that my service would be better if I had a Mercedes instead of a smart car. Once, I had a flat tire and needed to get a new one... Unfortunately smart car tires are ONLY sold at the dealership so I had to go there. I made an appointment online, and when I got there the guy said he had no record of my appointment. Miraculously he was able to squeeze me in and act like he gave me a deal on the tire. Another time, my car just basically stopped working while driving over the bridge, pressed the gas and it would not accelerate. It was quite scary. It happened another time after that, so I took it to the dealership. They had my car for 2.5 weeks and apparently couldn't find anything wrong with it. I had to be the one to text and ask for updates, no one was reaching out to me. Luckily there was a loaner car available that time. Then I had an issue where the car wouldn't start. I Googled it and whatever the first result was, was the actual problem..sorry I can't remember what it was. So, I had to take the car to the dealership again. First, they tried to say the problem was the after market alarm and needed to disconnect it. That wasn't it. Finally they found the real problem, which was easy to Google. They had no loaners so I had to rent a car. I bet they would have had a loaner if I drove a Mercedes. Then they tried to charge me full price when I have an extended warranty. They couldn't find it. I had to make multiple calls to finance and back to service to get it straightened out. They sold me the warranty, why couldn't find it? No apologies, and no reminder that I could be reimbursed for the rental car through the warranty. (I didn't know that until just recently so I'm screwed there) More recently, I came across the paperwork from when I purchased my car... It said it had keyless entry and keyless start but it most definitely does not. I decided to EMAIL the SERVICE manager to see if they would fix that mistake. Instead of emailing back, he had someone from Sales call me. So clearly they weren't willing to fix it. Also if I email, I expect an email response, not an unexpected call. And lastly, the final straw, I'm having other issues with the car... So I called service on 9/16/2020 to verify the status of my warranty. The girl who answered once again couldn't find it. She said she would contact finance and call me back. She also said finance wasn't open yet, and according to their hours they were... So why the lie? I waited all day and neve got a call back. So the next day I call finance, no one picked up and no one ever returned my call. Later that day I chatted/texted and requested an email follow up with my warranty status. I WAS NEVER CONTACTED BACK. EVER. Completely unprofessional and unacceptable. They clearly don't care about smart cars, or fixing problems, they just want sales. I also don't remember them saying the warranty was optional. So now I'm stuck paying for something worthless because these people are judgmental and rude. I wish I could get my money back!!! More
by aboyd
Employees Worked With
Chris roth
