Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,815 reviews
September 20, 2020
The sales persons are great, the finance people have a framework they must stay in but the overall experience leasing a vehicle was good. I am looking forward to seeing how a return leased vehicle works framework they must stay in but the overall experience leasing a vehicle was good. I am looking forward to seeing how a return leased vehicle works out. Not sure if I will buy. And the CPO is over hyped, but they (MB) try to get you to pay the cost for the CPO. Seems odd to me that I should pay MB to know what they are certifying for an additional year. In addition, with Covid, the unlimited mile in the last year are truly a waste. More
by calleancen
Verified CustomerEmployees Worked With
Austin Marahaj, Steve Tracy
September 18, 2020
These people are the antithesis of the negative stereotypes often associated with car dealers. John, Brian, Kevin, Jodi, Aaron, Rudy, George, plus many unnamed others should each be recognized, mon stereotypes often associated with car dealers. John, Brian, Kevin, Jodi, Aaron, Rudy, George, plus many unnamed others should each be recognized, monetarily if appropriate, for their outstanding commitment to excellent customer service. More
by robertn0
Employees Worked With
Michael Marquez, Brian Lonchar, Jodi Palmer, Rudy Castillo, Kevin Franks, Greg Ranslow, Aaron Thetford, George Grinzewitsch III, John Koponen
September 17, 2020
Not impressed with staff overall with the exception of Tom Lee and gentleman who did paperwork. Many did not wear masks. That being said, since their faces were visible, their expressions could have b Tom Lee and gentleman who did paperwork. Many did not wear masks. That being said, since their faces were visible, their expressions could have been more welcoming. More
by mday95831
Employees Worked With
Thomas Lee, Trey McKinney
September 17, 2020
The customer service was really bad, also lack of communication made the visit a bad experience. I will never take my vehicle there again. Never again. communication made the visit a bad experience. I will never take my vehicle there again. Never again. More
by AV_ELECTRIC
Employees Worked With
Cecilia Salgado
September 17, 2020
Excellent customer service even during this pandemic. Estimate wait time on my car scheduled maintenance was spot on . Waiting area is always accommodating and friendly Estimate wait time on my car scheduled maintenance was spot on . Waiting area is always accommodating and friendly More
by v.hill1214
Employees Worked With
Mike Gallagher
September 16, 2020
I brought my 2010 MB E350 in for its 80,000 mile service and, as always, the service was performed on schedule and professionally. Mike Gallagher (who was originally my service adviser at MB Rocklin) alwa and, as always, the service was performed on schedule and professionally. Mike Gallagher (who was originally my service adviser at MB Rocklin) always provides top notch personal welcoming service! More
by joejerpar
Employees Worked With
Mike Gallagher
September 16, 2020
Excellent service! I sincerely appreciate the level of professionalism in the service department. Jack does an excellent job communicating!! Thank you for your honestly and positive attitude. professionalism in the service department. Jack does an excellent job communicating!! Thank you for your honestly and positive attitude. More
by b.marengo
Employees Worked With
Jack Manikoth
September 15, 2020
Friendly people. Disappointed that I was lied too about the vehicle having sirius xm when it doesn’t. Now wanting to trade it in for a bmw or Audi the vehicle having sirius xm when it doesn’t. Now wanting to trade it in for a bmw or Audi More
by wranglerrubicon2019
Employees Worked With
Clark Courtney
September 14, 2020
I believe everyone wants to buy but not many people like to be sold , I’m one of those and Raja made me feel at home and whole getting new car was phenomenal experience . I bought my first car in 1997 and h to be sold , I’m one of those and Raja made me feel at home and whole getting new car was phenomenal experience . I bought my first car in 1997 and he made this experience the best . More
by schadhawfg
Employees Worked With
Raja singh
September 14, 2020
Hats off to Julie for helping me get my vehicle, she is a lovely lady who knows her job. Thank you Julie and Rajah. God is good. lovely lady who knows her job. Thank you Julie and Rajah. God is good. More
by Denise Glover-Gal
Employees Worked With
Rajah , Lisa Brown, Michael Marquez, Julie Garcia
