Mercedes-Benz of Sacramento

Always take good care of my car. Jack does a great job advising me on my car needs. He keeps me informed at every step. advising me on my car needs. He keeps me informed at every step. More

N/a this stupid way of getting good customer pissed off. I am sure management is not for this type of insistence. Really not appreciated I am sure management is not for this type of insistence. Really not appreciated More

Great service- Jack is a great service advisor. Keeps you informed, always within quote & ready when promised. Been coming here since 1992 & Jack has been the best advisor. you informed, always within quote & ready when promised. Been coming here since 1992 & Jack has been the best advisor. More

Excellent customer service. Very honest and very responsive. I get email responses to questions very promptly. They are very efficient in checking you in for your service appointment and very accomm responsive. I get email responses to questions very promptly. They are very efficient in checking you in for your service appointment and very accommodating. More

Organized ,efficient. kept me well informed NO surprises. Everyone friendly ,comfortable waiting area. Appointment time met, god information about what to expect. My first time there will defin surprises. Everyone friendly ,comfortable waiting area. Appointment time met, god information about what to expect. My first time there will definitely come back. Joan More

I was able to make an appointment after the dealership returned my call. Mercedes of Reno never had. I live in South Lake Tahoe and had to plan carefully for service. When I arrived about 10 minutes prior returned my call. Mercedes of Reno never had. I live in South Lake Tahoe and had to plan carefully for service. When I arrived about 10 minutes prior to my appointment, there were several vehicles in 3 lines in front of me. There was no one to check me in and no one was controlling any of the lines. While I waited for the next 20 minutes, several more vehicles arrived and were checked in prior to me. Eventually I was checked in and sent to the waiting room where I waited for another 15 minutes. I eventually got antsy enough to ask if the Sprinter representative was available and then was immediately seen. The service was completed in a timely fashion and I received a call from the rep in a timely manner. I paid my bill and when I got to my vehicle I made a quick inspection. I was a bit disappointed to see there were some grease smudges from the service and the vehicle was otherwise untouched on the outside. I had a 2 hour drive ahead of me and didn’t want to deal with more waiting so bit my tongue and left. I’m assuming the proper things were performed regarding service. And once I was seen, the customer service was fine. The waiting and uncontrolled service lines, followed by the grease and dirty car were my concerns. More

Need some work with follow up others then that I had to take my car few times for same issue. Quality of work is meh take my car few times for same issue. Quality of work is meh More

I have purchased at least a dozen cars at this location and service is very inconsistent. Recently at dealership after working around the house nobody said hello when I walked into the dealership. I assu and service is very inconsistent. Recently at dealership after working around the house nobody said hello when I walked into the dealership. I assume it was because I was dressed in my working clothes. However when my car came out from service salesmen started taking pictures of it and when I got into the GT they asked if was my car. Terrible impression. Also tried to buy a S class and had terrible experience with Brian. He never followed up as promised with anything. No longer a client of mb of sac for sales but as long as mike Gallagher is there will bring it for service . Mike gets service and he should train some of the sales team More

Keep up the good work and service. Thank you. Keep up the good work and service. Thank you. Keep up the good work and service. Thank you. good work and service. Thank you. Keep up the good work and service. Thank you. More

Did their best to make sure I was happy - I was looking for a specific car and Thomas helped me fine exactly what I wanted for a specific car and Thomas helped me fine exactly what I wanted More