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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
August 30, 2020
Disgusted very few employees had mask on properly, as in covering nose and mouth... not just on neck!! It’s a new kind of customer service you will need to learn. covering nose and mouth... not just on neck!! It’s a new kind of customer service you will need to learn. More
by bharney
Verified CustomerEmployees Worked With
Brett Kellner, Jodi Palmer
August 30, 2020
I was very hesitant to purchase a car on line. But every step of the way Thomas assured me and addressed all my questions and concerns. The financial department lady , Julie was also as friendly and genuin step of the way Thomas assured me and addressed all my questions and concerns. The financial department lady , Julie was also as friendly and genuine. I will trust to by my next car from them . Great job team Sacromento :) God bless you , your family and coworkers More
by ZHILATEHRANI
Employees Worked With
Julie Garcia, Thomas Lee
August 29, 2020
The experience I had thru out surpassed Excellence. Alex and Brett were the best, no pressure sale and grreat product knowledge. I intend referring clients. and Brett were the best, no pressure sale and grreat product knowledge. I intend referring clients. More
by gabbychilaka15
Employees Worked With
Amer(Alex) Aldarwish, Brett Kellner
August 28, 2020
Finally got the customer service that I thought came with purchasing a Mercedes Benz. My car was fixed because the certified part surely wasn’t done initially. purchasing a Mercedes Benz. My car was fixed because the certified part surely wasn’t done initially. More
by BIGATNCT
Employees Worked With
Mike Gallagher
August 28, 2020
Well. I had my airmatic repaired. Took 3 trips to diagnose the issue. I was charged different labor costs on each corner of the car which made no sense. The labor is just too expensive. Probably gonn diagnose the issue. I was charged different labor costs on each corner of the car which made no sense. The labor is just too expensive. Probably gonna start going someplace else. More
by JOECOOLN
Employees Worked With
Patrick McGarrity
August 28, 2020
Very Very poor customer service, lots of service writers just sitting around as I waited over 30 minutes to have them get my car which was done just sitting around as I waited over 30 minutes to have them get my car which was done More
by OR
Employees Worked With
Jack Manikoth, Efrain Vasquez, Jason Harber, Mike Gallagher, Ken Harland, Cecilia Salgado, Patrick McGarrity, Greg Ranslow, Dave Rose, Britany Bilouris
August 28, 2020
They are highly professional at the time of selling cars but very poor in service after executing sale event. Their response time and system very slow, bad and irritating. but very poor in service after executing sale event. Their response time and system very slow, bad and irritating. More
by rajindersinghblassi
Employees Worked With
Ken Sammut, John Koponen
August 28, 2020
I had bought my first car from Mercedes-Benz of Sacramento CLA250. I had a great experience especially grateful for John Kopponon Thank You Guys! Sacramento CLA250. I had a great experience especially grateful for John Kopponon Thank You Guys! More
by cedez_1
Employees Worked With
Julie Garcia, Ken Sammut, John Koponen
