Mercedes-Benz of Sacramento

They fixed the car right. The Service Rep. Who worked with me was polite but the service took 4X’s as long as promised due according to the dealership was a software download required by the factory. The with me was polite but the service took 4X’s as long as promised due according to the dealership was a software download required by the factory. The lady who took payment was rude and had a I don’t give a crap attitude. More

John Koponen is the best employee at this dealership and any other dealership I have been to. John is very friendly and helpful. He answered all of our questions that we had and made is feel secure about ou any other dealership I have been to. John is very friendly and helpful. He answered all of our questions that we had and made is feel secure about our purchase. John will keep me coming back to this Mercedes dealership to buy more cars. More

I was never called back, told they could get me a loaner car and never made any attempt all I got was excuses. They had my car for 4 days. My car wasnt throughly checked. The messages saying I have two fron car and never made any attempt all I got was excuses. They had my car for 4 days. My car wasnt throughly checked. The messages saying I have two front lights out and low windshield fluid never even got addressed or FIXED!! I was very disappointed with the service More

Everything was fine with the service process. When I got home I realized someone had sprayed tire spray all over my tires and ALL over the side of my car but never washed it. It was a mess. home I realized someone had sprayed tire spray all over my tires and ALL over the side of my car but never washed it. It was a mess. More

They were wonderful to work with! Made the process of purchasing my vehicle. Very friendly and accommodating to my needs. Would definitely purchase from them again! purchasing my vehicle. Very friendly and accommodating to my needs. Would definitely purchase from them again! More

Awesome dealer!!! Happy every visit every service on my e350 4matic will always be at MB of Sac !!!! Prices are fair and work is quality e350 4matic will always be at MB of Sac !!!! Prices are fair and work is quality More

i got this Porche Panamera and some safety issues was not working like horn not working also the manager there hard to work with he promise thinks that he wont comply.... they say to bring it but they wont working like horn not working also the manager there hard to work with he promise thinks that he wont comply.... they say to bring it but they wont give me a loaner i live 1:30 hrs away and the technician stated that he didn't know what he going to need to fix car and i need to come back again for hem to do the job meaning a need to stay there for i don't know how many hours, i need to go to work, also no one has contact us to take this matter in to a better approach... More

Jason always takes excellent care of our service needs. We live an hour away so we plan our service appointment for mid morning and Jason has consistently reserved a courtesy car for us. The work on all ou We live an hour away so we plan our service appointment for mid morning and Jason has consistently reserved a courtesy car for us. The work on all our cars is always superb. The cars have been cleaned when we pick them up. Great work Jason! More

Very friendly, knowledgeable, and accommodating. This was my second time buying from this dealership, and both times the process was a pleasant experience. The sales and finance people were not only This was my second time buying from this dealership, and both times the process was a pleasant experience. The sales and finance people were not only knowledgeable but also welcoming. More

Little service, much misinformation I elected not to have the recommended repairs done; just to out the sprinter back together and I would drive it as is. (The parking brake isn't neede I elected not to have the recommended repairs done; just to out the sprinter back together and I would drive it as is. (The parking brake isn't needed for the car to go.) The shop that diagnosed my problems did put the sprinter (2006) back together minus the damaged parts, but failed to give me my damaged parts. Some of those parts I will need to effect repairs. Where are my used parts ? In particular, I need the bolt that holds the parking brake cable to the backing plate. More