Mercedes-Benz of San Antonio

What a slimy dealership. Ordered a car 4 months ago that is coming in next week. Salesperson, who has been excellent, called me yesterday to tell me that the management has m Ordered a car 4 months ago that is coming in next week. Salesperson, who has been excellent, called me yesterday to tell me that the management has made a decision that I now must pay $5k over sticker if I want the car, despite the fact that when I ordered the car, the agreement was that I would pay MSRP, with no deposit required. At the time I ordered the vehicle, I was given the printed out equipment list showing MSRP with the manager’s initials on it. Higher ups said it doesn’t matter, they now have a new policy. To top it off, she said maybe they could make up the difference by giving me more for my trade. I told her I already had a quote from Carvana, so they would have to beat it by $5k. Of course she wanted to know what the quote was, but I wouldn’t tell her. (At the time I thought it was $17,700, but I got a new bid last night from Carvana for $21,750.) After appraising my vehicle, MB of SA offered me $12,000. Later in the afternoon yesterday, salesperson calls me to say the GM will compromise and let me have the vehicle for $2,500 over MSRP. I said no thanks, it’s a matter of principle. If they’re not going to honor our agreement, I don’t want the car. 4 months wasted and now starting the search process all over. Update: The next day, after a call with the GM and an email to the owner, the GM calls me back to say he’s going to honor our deal because he’s “a man of my word and our dealership has integrity.” I think, ok great, problem solved! However, not 5 minutes later, he calls me back to tell me the owner, Mark Woods, decided to sell it to someone else for $5,000 over MSRP. Ended the phone call with a gross “God Bless you!” Next day I go to Mercedes-Benz of Boerne. They have almost the identical car coming in 1-2 weeks. Gave a $1000 deposit and paid MSRP. It will be a pleasure driving right past MBSA to MBB to get this car serviced and to purchase my new cars in the future. More

Terrible stay away they didn't not do as I asked and left my car in pieces appon pick up. my car in pieces appon pick up. More

Well that was disappointing. I called last week to set up an appointment to have a service on my S550 and was assured that it could be done in a 2 hour window. Today I showed up I called last week to set up an appointment to have a service on my S550 and was assured that it could be done in a 2 hour window. Today I showed up for my 11am appointment, checked in and was told to wait at my advisor's desk, Jeff Beecroft, and he would be with me shortly. 30 minutes later no Jeff, I went back out to the check in desk, they called another advisor and I was told they wouldn't have enough time to complete service. Wasted an hour out of my day. I guess I'll have to drive up to Selma. Call me foolish, but I expected more from Mercedes-Benz. More

Bobby Rios our sales rep for a 2nd purchase again did a superb job: Easily 5 Stars! superb job: Easily 5 Stars! More

Worst customer service ever my husband and I went to shop for a Mercedes, the sales person that was supposed to help us took our phone number five days ago and we are still waiting for his call . So I bought for a Mercedes, the sales person that was supposed to help us took our phone number five days ago and we are still waiting for his call . So I bought a Mercedes some place else. J More

Worst customer service ever on top of that my husband drove my car to the dealer only to be towed back, my car shut off not even a block away was pretty much told it was my problem. Bad part my car onl drove my car to the dealer only to be towed back, my car shut off not even a block away was pretty much told it was my problem. Bad part my car only went for a tail light and heater issue. Poot business ethics☹️☹️ More

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3rd service appointment and very dissatisfied with the lack of communication, long time frame, and lack of good service. Every time my vehicle was returned it always had some sort of damage. lack of communication, long time frame, and lack of good service. Every time my vehicle was returned it always had some sort of damage. More

Extremely disappointed yet again! I’ve taken my 2018 E400 in for the 3rd time for service and have yet to have a positive experience.. This time I was adamant about getting a loaner car due to extremely long in for the 3rd time for service and have yet to have a positive experience.. This time I was adamant about getting a loaner car due to extremely long wait times previously. They kept my car over 8 hours for basically a simple oil change. I pick up my car and realize that the air pressure in the tires had not been checked or reset. And then when I get home in my garage and walk in front of my car I realize that there are greasy fingerprints all over the hood of my beautiful white baby even though Tyler kept telling me that my car was CLEAN and ready to go. I took the loaner back clean and with a full tank of gas which was more than I received it.. The service department here definitely needs attention.. I never had this issue with my BMW, I thought MB was a step above. Oh boy, I have never been more WRONG!!! More

I purchased a Certified Pre Owned 2017 Mercedes GLE 350W. Sales person Andrew Morgan assisted me. I also interfaced with his manager, Arturo Figueroa. All around, A BAD EXPERIENCE. Once I filled out the pape Sales person Andrew Morgan assisted me. I also interfaced with his manager, Arturo Figueroa. All around, A BAD EXPERIENCE. Once I filled out the paperwork and had traded in my 2006 Mercedes, I was told that the car I purchased was on loan to one of their other customers. It took four days to receive the car I purchased. When Andrew delivered the car, the entire wood portion of the dashboard was cracked horizontally, It was so obvious. I was embarrassed for Andrew that he would deliver a car with this glaring flaw. He said it was covered by the warranty, but that mean having the car in the shop on my time. It had to go into the shop for a week. Also, the car had over 500+ more miles on it than what was conveyed on my contract. Arturo Figueroa, the manager of New and Pre Owned Sales had given me his business card. A month later, I start to receive invoices from North Texas Tollway Authority for tolls that their customer had assessed on the car, while they had it on loan, during the days that I owned the car! Regardless of their careless and thoughtless customer, Arturo Figueroa said that Mercedes would take care of the tolls. I continued to receive late statements and mounting late statements. Arturo would not return my calls are texts. Arturo is not a professional of his word. Frankly, he's not a professional, and that's probably why I did not have faith that Andrew Morgan would do the right thing either. It's highly unethical to process sales paperwork with miles of the car being sold, and to deliver the car with more than 500+ miles than was advertised and contracted. The cracked dashboard does make me question whether the "Pre-Certified" has any merit. Or whether they just push trade-in inventory off the lot carelessly. Having to be billed, and eventually pay for their customer's tolls assessed to the car that I had purchased, over the days I didn't have access to it is simply so unprofessional, it speaks volumes to the lack of decency and professionalism of Arturo Figueroa and his entire time. If they can be classified as a team. Perhaps gang would be more suitable towards their behavior. It pathetic, because Mercedes is much better than this. I've had and continue to have examples of stellar customer service with Mercedes in other locations. Unfortunately, while service is good at Mercedes of San Antonio, Arturo Figueroa is a stain on the reputation of quality and customer service. In all honesty, i'd recommend someone purchase a Pre Owned Mercedes at CarMax, before allowing themselves to be disrespected by Arturo Figueroa and team. I've gone through the process with a few friends at CarMax. I can truthfully say, it's less BS, CarMax is more transparent and takes up far less of our time. Arturo Figueroa and Andrew Morgan are a significant stains on a company known for quality, customer service, dignity, decency, honesty and professionalism. More