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Mercedes Benz of San Antonio

4.8

96 Lifetime Reviews

9600 San Pedro , San Antonio, Texas 78216 Directions
Sales: (210) 920-3235

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96 Reviews of Mercedes Benz of San Antonio

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June 28, 2019

"San Antonio Benz new Service Director is absent "

- Webzzz

After numerous new owners took over Boerne Benz the service began to be pathetic. Started San Antonio Benz after they recently had new ownership change & started to have decent service but then Service advisor Jeff Sauceda stopped providing preliminary estimates of repairs only simply doing verbals over the phone which wasn’t good at all. Advised I needed preliminary estimates so I could at least double check repairs details along with checking my extended service warranty through Endurance as I had discovered the Benz reps previous verbal details were wrong on coverage as the door actuator that Benz rep said “wasn't covered” WAS actually “covered” when I verified Benz’s mistake myself through Endurance. Advised the new Service Director Daniel of the service advisor failing to provide normal written estimate details & the mistakes I had to get involved & confirmed along with Benz Dealers new owners now limiting service discounts at $200. Daniel simply passed my issues over to an assistant Ryan who called me & I again repeated my issues now for the third time. Ryan said he would inquire & said further discounts can always be adjusted leaving me the impression something would be followed up on but instead never heard back from anyone. After service as usual there were service surveys sent in which I filled out the same above details emphasizing the service managers lacking follow through or follow up. Sent a follow up email to Ryan & never heard back. Also sent a follow up email to Daniel who also never followed up. Happened to stop by the dealership helping my parents Benz in the shop & passed by Daniel & mentioned the lacking follow up in which he acted as if Ryan had handled everything which he hadn’t not returning my call or email. Needless to say it’s been months & nobody ever followed up from my initial concerns & the last survey I noted nobody followed up with me & yet still nobody cares at Benz to remedy any issues that a customer brings to their attention. Also just discovered while my parents Benz was still in for repairs that the deficient Service advisor had suddenly quit the dealership adding to the poor service experience I had already been going through. Now anyone should be able to conclude from my above experiences that the San Antonio Dealership is having some heavy staff turnover including the fact the newly hired service director Daniel is simply worthless when it comes to handling a terrible service experience considering the proper remedy would have been to allow a small amount of credit to the $18,000 dollars I just paid for their service in the last 2 recent visits this past quarter. Service Managers are not concerned about customer retention & literally ignore customers issues even though multiple surveys reported issues outstanding. Looks like San Antonio Benz is quickly trying to return to the once pathetic service they used to have with their past very bad reputation & it’s because of the current individuals who could simply care less. Congratulations new owners for destroying customers trust in wanting to depend on good repair & customer service. It would appear after new owner/operators take over these dealerships the customer service experience seems to steadily diminish. Bunch of pretenders trying to run a very expensive service shop. Would recommend for others to search elsewhere for repairs. PS. Since Benz San Antonio hired a new Service Director Daniel aprox 2 months ago it seems their interest on replies regarding any of these recent customer service reviews doesn’t seem to get any attention either kinda like the lack of attention the service manager exemplifies during a reported service issue while your cars in the SA dealership.

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Recommend Dealer
No
Employees Worked With
Jeffrey Sauceda eventually quit, Brand anew Service Director Daniel, & assistant service Ryan
July 30, 2018

"always the best"

- Mike

Ricky Barrow as always was comprehensive in taking care of our needs on our new Mercedes. We love the service we are getting! Strongly recommend.

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Recommend Dealer
Yes
Employees Worked With
Rick Barrow
June 21, 2018

"Same-ole, Same-ole! "

- M-B Driver

Same-ole, Same ole Great service from the shop and my Service Professional, Gary Sauter. Brian Fowler runs a tight ship in the M-B of SA. I keep going back for service on my cars even though there are cheaper places that service Mercedes cars in San Antonio.

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Yes
Employees Worked With
Gary Sauter
June 21, 2018

"Excellent service "

- EL

Dropped off my vehicle for a factory recall & was treated very professional & treated like I was royalty. I would highly recommend this dealership to anyone

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Recommend Dealer
Yes
Employees Worked With
Marty
June 14, 2018

"Routin serevice due."

- Jesus123

I travel to SA for my car services from Laredo, Texas. (CLS 550). I only allow MB of SA to work on my car, due to my trust I have developed over the years. My wife’s car (C-300) goes through the same rule. Thanks you MB if SA for all the other extras you have provide to our family, like free pick up transportation and car wash after my car service. This type of service make us the MB owners feel very special. Thanks again and see you all soon. JP from Laredo, Texas.

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Recommend Dealer
Yes
Employees Worked With
Jaime
June 13, 2018

"“A” Service"

- FrbSA

Jeffery Sauceda did his usual fine service in our ML. Everyone was very professional and the car came back quicker than expected. Thanks for the loaner!

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Recommend Dealer
Yes
Employees Worked With
Jeffery Sauceda
June 08, 2018

"Best experience ever"

- George c

The sales team were great. They answered all of our questions, made sure that we got a great deal on our CLA, & their customer service was fantastic. They were personable and not pitchy. Being at a car dealership can be drawn out and just a long process, but that team kept us in the best of spirits. They joked around with us and treated us like we were family and not just another sale! I was asked what I wanted and they put the perfect package together for me. Highly recommend!!!

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Recommend Dealer
Yes
Employees Worked With
Trent, Matt (Honda recommended us) & Aaron (AP)
June 07, 2018

"Outstanding work"

- Ed135

Service Department at this dealership is professional, I will highly recommend the service department to all the MB owners. Special Service adviser Chrissy Schroeder is second to none, and top notch, thank you Chrissy for taking care of my vehicle. Edgar Morales

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Yes
Employees Worked With
Chrissy Schroedor
June 04, 2018

"Excellent customer service"

- Tapa947

Have just bought a new 2018 model and I have to commend the sales representative who assisted me: Tami Cline. She was not only professional, but extremely helpful in assisting me to find the model that best suited my needs, following up with after-purchase requests and all in all contributing to make this experience a very pleasant and satisfying one.

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Recommend Dealer
Yes
Employees Worked With
Tami Cline
June 02, 2018

"professional and prompt"

- lloyd

service and sales at this dealership are professional , and not "pushy" I would highly recommend ;SALES and SERVICE at this dealership . the best I have dealt with so far .

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Recommend Dealer
Yes
Employees Worked With
Eli Weingerts
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