I have been a client of this dealership since 1993, and they always go above and beyond for their customers. I recently had my car in for routine maintenance and they did a great job, leaving my car running at tip-top performance, plus cleaned my car inside and out ! Thank you MBSA !
Mercedes-Benz repair the part which was caused by the service department and no fault of mine. The handle the problem professionally and with the upmost respect. The lobby staff was also professional and made you feel like family.
I've owned many different luxury cars over the years and have stayed with Mercedes now for about 15 years. I've stayed in part because of the extremely high level of service I receive when I drop my car off without an appointment with Chrissy at Mercedes of San Antonio. Jesse does a great job on the intake process and Chrissy always insures that I know what is going on, how much it will cost to repair, and when it will be ready. Fantastic experience every time.
I have dealt with 3 different Mercedes dealerships after having bought my CPO ML350. While it may not have been a new car it was certified and had a great warranty. I never in a million years thought that I would get the same blue chip services from a different dealership than where I bought it. SATX Mercedes is simply the best. They are very professional and always treat me as if I had bought a top of the line brand new car! I love that I know I can rely on my personal service advisor and my car is being cared for (as am I) just like a car that had been purchased brand new. I am, and will always be a loyal Mercedes driver and my cars will come from SATX!
You schedule your service on their webpage. SHow up and they take care of it just like they promised. Easy peasy. and they are gracious and knowledgeable. A great partner to have when you own a nice vehicle!
Service manager exceeded my expectations on Service Performed. However, I will be happy when construction in the service area is complete. Car was covered in dust after it went through the car wash. Couldn't be helped, they did their best under the conditions they are working with.
Good people all around. Competent, professional, and friendly. The result is great service. They make you feel like you and your car are special to them. Eli Nero took good care of my car and Maria Lopez-Camacho made me feel at home in the customer lounge. I actually look forward to my next service. Thanks to all of you.