I purchased a Certified Pre Owned 2017 Mercedes GLE 350W. Sales person Andrew Morgan assisted me. I also interfaced with his manager, Arturo Figueroa. All around, A BAD EXPERIENCE. Once I filled out the paperwork and had traded in my 2006 Mercedes, I was told that the car I purchased was on loan to one of their other customers. It took four days to receive the car I purchased. When Andrew delivered the car, the entire wood portion of the dashboard was cracked horizontally, It was so obvious. I was embarrassed for Andrew that he would deliver a car with this glaring flaw. He said it was covered by the warranty, but that mean having the car in the shop on my time. It had to go into the shop for a week. Also, the car had over 500+ more miles on it than what was conveyed on my contract. Arturo Figueroa, the manager of New and Pre Owned Sales had given me his business card. A month later, I start to receive invoices from North Texas Tollway Authority for tolls that their customer had assessed on the car, while they had it on loan, during the days that I owned the car! Regardless of their careless and thoughtless customer, Arturo Figueroa said that Mercedes would take care of the tolls. I continued to receive late statements and mounting late statements. Arturo would not return my calls are texts. Arturo is not a professional of his word. Frankly, he's not a professional, and that's probably why I did not have faith that Andrew Morgan would do the right thing either. It's highly unethical to process sales paperwork with miles of the car being sold, and to deliver the car with more than 500+ miles than was advertised and contracted. The cracked dashboard does make me question whether the "Pre-Certified" has any merit. Or whether they just push trade-in inventory off the lot carelessly. Having to be billed, and eventually pay for their customer's tolls assessed to the car that I had purchased, over the days I didn't have access to it is simply so unprofessional, it speaks volumes to the lack of decency and professionalism of Arturo Figueroa and his entire time. If they can be classified as a team. Perhaps gang would be more suitable towards their behavior. It pathetic, because Mercedes is much better than this. I've had and continue to have examples of stellar customer service with Mercedes in other locations. Unfortunately, while service is good at Mercedes of San Antonio, Arturo Figueroa is a stain on the reputation of quality and customer service. In all honesty, i'd recommend someone purchase a Pre Owned Mercedes at CarMax, before allowing themselves to be disrespected by Arturo Figueroa and team. I've gone through the process with a few friends at CarMax. I can truthfully say, it's less BS, CarMax is more transparent and takes up far less of our time. Arturo Figueroa and Andrew Morgan are a significant stains on a company known for quality, customer service, dignity, decency, honesty and professionalism.