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Mercedes-Benz of San Diego

San Diego, CA

4.9
593 Reviews

4750 Kearny Mesa Rd

San Diego, CA

92111

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Showing 593 reviews

September 12, 2020

Tommy Dykes was the service manager and he was awesome. He was informative, helpful , patient and helpful. I felt that o was well taken care of More

by JanisLaRoux
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Dykes
Sep 13, 2020 -

Mercedes-Benz of San Diego responded

Thank you so much for taking a moment of you day to share your awesome feedback for Tommy. We're super happy to know you felt well taken care of. If there is anything further we can do to be of assistance, please feel free to reach out. We hope you have a wonderful day!

September 12, 2020

Quick professional assistance provided by all employees who helped. Although not used, the pick up and drop off service was appreciated. Using protective masks by employees and covers on car while being s More

by bell744
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Tabor, Sean Weaver
Sep 13, 2020 -

Mercedes-Benz of San Diego responded

Glad everything went well! Thank you for highlighting the adjustments we've made to our policies. As the well-being of our customers as well as our employees is our topmost priority during this time, we are taking all the necessary precautions. As many business's are being impacted by COVID-19, your continued patience and support mean everything to us! We hope you have a great day, and stay safe.

September 11, 2020

Excellent service in time great red loaner Alex knows how to take care of the business I would definitely recommend the service team to others in the future More

by Hectorenergy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Teeter
Sep 12, 2020 -

Mercedes-Benz of San Diego responded

Thank you for choosing Mercedes-Benz of San Diego for your service needs. Recommendations are always appreciated here. We look forward to any business with you in the future. Take care!

September 03, 2020

Mike Romano is at the top of his game on service. Fantastic service rep of the kind. Owe some, i would recommend to all my buddies who owns the Benz! More

by rickykitti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Romano
Sep 04, 2020 -

Mercedes-Benz of San Diego responded

Ricky, thank you for taking the time to share your fantastic service experience with Mike! It was our pleasure to work with you, and we look forward to working with you again in the future.

September 02, 2020

Employees are Always very helpful & respectful.I have a Employees are Always very helpful & respectful. I have a great service representative, Collette Conners , for years. She is honest & very knowledgeab More

by rnd4god
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Conners
Sep 02, 2020 -

Mercedes-Benz of San Diego responded

Thank you for your feedback. We are so glad that Collette had the opportunity to work with you, and that our team could make this a top-notch experience! Thank you for your business and loyalty and we look forward to continuing to serve you in the future!

September 02, 2020

Amazing service and dedication. It was a pleasure buying another car at this dealership. They worked their magic and honored the offer made in writing More

by steven.fischer71
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicolet Paiva
Sep 03, 2020 -

Mercedes-Benz of San Diego responded

Steven, thank you for taking the time to write a review! We’re thrilled to hear you were pleased with the high level of customer service with Nicolet. We appreciate the positive feedback, and we are looking forward to seeing you in the future!

August 28, 2020

Excellent service. Wheel alignment was spot on! Solved my problems. My service writer, C. Connors was outstanding! I've patronized this dealership for over 20 years. Always excellent service and parts de More

by sdrudy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Connors.
August 27, 2020

Friendly, timely service at a great price. Very happy with Yee and Luke. The work was done just as I had hoped it would be done. More

by cj7walters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yee and Luke Morgan
August 25, 2020

Very average, went to pick up my RV it was stuffed in the back lot and I was told to go find it. After finding the unit I had to go back to the office to have them move cars so I could get out. More

by Gregbradshaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Weaver
Aug 25, 2020 -

Mercedes-Benz of San Diego responded

Greg, I am sorry to hear about any disappointment with your recent service visit. Given the opportunity, I would like to speak with you about your experience. Please email me at YWong@penskeautomotive.com. Thank you, ​ Yee Wong Mercedes-Benz of San Diego Management Team YWong@penskeautomotive.com

August 21, 2020

Alex Teeter always provides excellent service. This was a big service on the vehicle and unfortunately, had to be towed back 1 day later. He made it easy for me and I understand mistakes happen More

by chris.wood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex teeter is who I worked with, Sean Weaver
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