Mercedes-Benz of San Diego

Nick was so kind and patient with us. He went over every detail of the car. Everyone we encountered was great to work with. He went over every detail of the car. Everyone we encountered was great to work with. More

Extremely disappointing experience with the Mercedes-Benz service department. I own an automotive repair business and brought in my 2021 Winnebago Revel 3.0L diesel for an intermittent low-power issue. Be service department. I own an automotive repair business and brought in my 2021 Winnebago Revel 3.0L diesel for an intermittent low-power issue. Before dropping it off, I explained in detail that I suspected the EGR valve. I had previously cleaned the EGR valve myself, which resolved the issue for approximately 500 miles before the symptoms returned. I dropped the vehicle off on September 25, and by October 2 it still had not been properly diagnosed. When I needed the vehicle back, I was told the technician had revved the engine while observing the turbo actuator arm and believed it wasn't moving as much as it should. I was then presented with a $7,828.69 estimate to replace the turbocharger assembly for a "mechanical malfunction." After getting the vehicle back, I took it to my own shop and performed a turbo actuator test with our diagnostic equipment. The actuator completed the test without a problem. I then removed the EGR valve—the component I had originally asked Mercedes-Benz to investigate—and found abnormal ticking/sticking behavior. I documented both with video. I understand that intermittent problems can be difficult to diagnose. I deal with them every day. What concerns me is recommending nearly $8,000 in repairs without providing me with objective diagnostic results showing why the entire turbocharger assembly needed to be replaced. Had I not owned an automotive repair business, I might have simply trusted the dealership and authorized an almost $8,000 repair. I have asked management to provide the diagnostic documentation supporting the turbocharger recommendation, including fault codes, test-plan results, actuator testing, and relevant live data. I expect a Mercedes-Benz dealership to properly verify a major component failure before recommending thousands of dollars in repairs. Based on my experience with this visit, I have serious concerns about the diagnostic process used on my vehicle. More

I have only received Exceptional 5 star service here with each car , and loaner cars , in both the sales and service departments . I highly recommend Nicolete in the Sales Department , who gifted me with ke each car , and loaner cars , in both the sales and service departments . I highly recommend Nicolete in the Sales Department , who gifted me with key chains and a sun protection at purchase . I recommend either Colette , Ross , or Cesar in the Service Department . Karla , is a friendly face with each service appt intake . A Heartfelt Thank You - especially , to the Sales Manager , John B. and Carla for all financing with the best possible deals and loans located , and the Dealer Manager , Mike , who gifted me Champagne Glasses , for no reason , just to be kind . - 100 percent Lifetime Loyalty earned . 👑🤍🕊️⚜️✨ More

The process was fast, transparent and hassle free. . The staff was knowledgeable and hellpful. Highly recommeded. . The staff was knowledgeable and hellpful. Highly recommeded. More

Our plan was just to look around with no expectation. Adam Atrushi from San diego was the one gave us his attention after he s done with another client. He was friendly, explained every detail , and we c Adam Atrushi from San diego was the one gave us his attention after he s done with another client. He was friendly, explained every detail , and we came.home with our glc 300, happy and satisfied.. overall experienced. Outstanding customer service from start to finish. Thank you Adam. More

I had an absolutely wonderful experience at Mercedes-Benz of San Diego, and a huge part of that was because of Joe Jimenez! From the very beginning, Joe went above and beyond to make sure I had a great exper of San Diego, and a huge part of that was because of Joe Jimenez! From the very beginning, Joe went above and beyond to make sure I had a great experience and felt completely comfortable throughout the entire process. More

Really good customer service from the dealer very knowledgeable and good communication with me thanks knowledgeable and good communication with me thanks More

Great costumer service. Attention to details, very efficient on the handle of a new vehicle purchase. Clear deal without hidden fees. Overall, amazing service and very trans Attention to details, very efficient on the handle of a new vehicle purchase. Clear deal without hidden fees. Overall, amazing service and very transparent on deal handling. More

Quick and efficient process. Outstanding customer interaction. Was easier than I expected it to be Outstanding customer interaction. Was easier than I expected it to be More

Good experience buying a vehicle here. The process was easy and straightforward. Good communication from sales. Would recommend to others The process was easy and straightforward. Good communication from sales. Would recommend to others More