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Mercedes-Benz of San Diego
San Diego, CA
593 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 593 reviews
May 15, 2020
Such a wonderful experience with Alex Teeter.Very pleased. Very customer oriented. Made sure we were satisfied with our service. Will definitely be ba back. pleased. Very customer oriented. Made sure we were satisfied with our service. Will definitely be ba back. More
by teals50
Employees Worked With
Alex Teeter, Sean Weaver
May 07, 2020
It was very easy getting an appointment for my vehicle maintenance. My service advisor was very friendly and knowledgeable. She got me checked in and kept me updated. Once my vehicle was finished, she cam maintenance. My service advisor was very friendly and knowledgeable. She got me checked in and kept me updated. Once my vehicle was finished, she came and got me from the waiting room and got be checked out quickly. More
by Johnny K
Employees Worked With
Collette Conners
May 07, 2020
The salesperson was excellent. He knew about the and told all options and packages the C300 came with. By time finish signing paper car in show room waiting for me to take her home. told all options and packages the C300 came with. By time finish signing paper car in show room waiting for me to take her home. More
by ronbundick
Employees Worked With
Sean Weaver
May 05, 2020
Ross took great care of me you definitely have a customer for life! He helped me with other things that need to be taken care off for my car. for life! He helped me with other things that need to be taken care off for my car. More
by Lionel thomas
Employees Worked With
Ross Benson, Sean Weaver
May 01, 2020
Dropped my car in for a routine prepaid service. Car remained at dealer for 2 nights. No courtesy vehicle offered. I booked online a week ahead. Added message if someone could pick car up - no call. Ov remained at dealer for 2 nights. No courtesy vehicle offered. I booked online a week ahead. Added message if someone could pick car up - no call. Overall poor experience as service reps were too busy to call and advise me of status. Maybe a little harsh on my comments due to the COVID-19 pandemic, but just letting you know my experience. More
by raj
Employees Worked With
Luke Morgan
April 29, 2020
Lied & wasted my time Drove 3 hours to San Diego shortly after confirmation from "internet sales manager" Randy Johnson that a car was available for me to test drive. After Drove 3 hours to San Diego shortly after confirmation from "internet sales manager" Randy Johnson that a car was available for me to test drive. After I arrived, I was told that the car wasn't sold, but possibly would be and that someone gave a credit app but no deposit on the car. They wouldn't even let me test drive it. Complete waste of time and didn't even say sorry. Avoid these guys at all costs. More
by chrishahn43
Employees Worked With
Randy Johnson
April 23, 2020
Great dealership with long history here. They have separate facilities for working on trucks and sprinter vans. They are clean, quick and are guaranteed service fro MB separate facilities for working on trucks and sprinter vans. They are clean, quick and are guaranteed service fro MB More
by Pb.jake
Employees Worked With
Sean Weaver
April 20, 2020
I needed a new battery. My vehicle advisor, Ross Benson, who I have known for years, went above and beyond in assisting me in the replacement of the battery. He stayed 2 hours longer than his time to leave who I have known for years, went above and beyond in assisting me in the replacement of the battery. He stayed 2 hours longer than his time to leave the dealership and expedited the actual job. He is the best and most caring Mercedes employee. More
by garoyerevanian
Employees Worked With
Ross Benson
February 19, 2020
They sold me a car w defective paint and they refuse to repaint it. The internet is filled w complaint about defective paint on red cars. They offered me a deal, 10,000 to paint it. We are a military fam repaint it. The internet is filled w complaint about defective paint on red cars. They offered me a deal, 10,000 to paint it. We are a military family and this is how we are treated. they don’t stand by their product! More
by divetherapy
Employees Worked With
Mr Wong, mike Ritchey, Sean Weaver
January 02, 2020
I got a LEMON sprinter.. New Sprinter purchased on 12/9/2019. Major diesel leak on same day 12/9th. Van taken back to MB of SD to be fixed. Van returned to me on 12/10. New Sprinter purchased on 12/9/2019. Major diesel leak on same day 12/9th. Van taken back to MB of SD to be fixed. Van returned to me on 12/10. 12/11th low coolant warning light on. 12/18th while 380 miles away, 18 gal of diesel fuel drained and vehicle shuts off in hwy - life threatening situation. MB of San Diego less than helpful. Vehicle towed to Reno NV MB, Today 12/27 vehicle has not even been seen by a technician yet. Not even a courtesy call from mb of san diego. What a crappy service! Update: 12/30th Not a single call from MB of Reno if the vehicle is ready or what was wrong with the vehicle. Update: Its now 1/2/2020. The van is now at MB of San Diego to ensure it wont lite up on fire while my fiance' and I are driving. I have had the car 8 days, MB has had the car for 20 days now. More
by andrewkhod
Employees Worked With
Yee
