Mercedes-Benz of San Diego

Unprofessional Honestly if there is a zero rating I will not hesitate to post it. Where do I start, this morning my husband and I drove to " Mercedes Benz of San Die Honestly if there is a zero rating I will not hesitate to post it. Where do I start, this morning my husband and I drove to " Mercedes Benz of San Diego" wanted to trade my current car to lease a 2018 GLS 450 I had two colors in mind either a blue or black, we met with salesman by the name Mushtaq Chaudry we explained to him that we wanted to lease a GLS and trade in my car we walked the lot Mushtaq initially showed me a blue color car like I requested but it have light interior, I didn't like the color combo, and it has alot higher MSRP price, than what I initially told him I am looking for, then Mushtaq wanted to convince me with another colors and I strictly told him I am looking for either blue with dark interior or black we walked the lot three times, then he told us to take a seat try to locate what I asked for, Mushtaq went to check on my request then came back saying "the only place that have the car is in Honolulu" and it's 2017 then couple minutes later he said he have a black GLS with tan interior if I would like to look at, I said sure I was open to take a look at it however I never did, I also want to mention while we were walking the lot Mushtaq was telling us that the GLS is a hot car espically the black color he said alot of "chinese" people buy them and ship them overseas, and sometimes the "chinese" people are slick they hire people to buy these cars for them, my husband and I looked at each other in shock wondering why would he tell us that?! I felt this is extremely unprofessional way of saying things like that to customer especially trying to buy high end product . Mushtaq brought in another person by the name Al Hameed to talk to us he wanted to convince us to buy another color my husband told him if you have black and it showed on your website why you are not selling it to me? Al Hameed he said I can sell it to you but you have to pay $10,000-$12,000 over sticker price just because it's black color with panoramic roof. This dealership advertise their cars on the website and when you get there they play the "bait N switch" game I am posting 3 black GLS pictures they have on their website that I didn't see any of them, it sounded they want to rip me off and have me pay ridiculous money over the asking MSRP. By law if the car is advertise it is definitely for sale especially if it's not sold and still advertised. I've called the sales manager by the name "Tim" and left him a voicemail about my experience in the dealership but never got a call back. I can't believe the Penske group hire unprofessionals and take advantage of customers. I am going to email the Penske cooperation and file a claim with DMV. More

Selling new cars with recall active This dealership sold me two cars so far both with active recalls, and told me that they fixed but they never did , don’t trust this dealership they ar This dealership sold me two cars so far both with active recalls, and told me that they fixed but they never did , don’t trust this dealership they are nothing but money hungry and they don’t mind taking you in a street with a car that can catch fire ,.. I would like to see if they gonna handle this second time right or am I gonna call attorney general More

Wow, best car buying experience! I shopped around for best price on new c class. These guys not only matched best price, they made it easy. Everything they said would happen via email I shopped around for best price on new c class. These guys not only matched best price, they made it easy. Everything they said would happen via email actually happened when I showed up. Highly recommend these guys! More

Love Merc of San Diego Great dealership. They continue to beat out the competition on price and service! I have purchased 3 Mercedes and couldn't be happier. The experien Great dealership. They continue to beat out the competition on price and service! I have purchased 3 Mercedes and couldn't be happier. The experience is better every time I go in and get a new car! More

Terrible Experience I inqiured about a car online at this dealership. I was told I was approved at a certain interest rate for a specific car. I get there and the car had I inqiured about a car online at this dealership. I was told I was approved at a certain interest rate for a specific car. I get there and the car had already been sold so I test drove a different car. The sales associate mentioned a credit check and I advised him that had already been done. At that point, it was obvious terms were changing and the dealership was closing so I asked the sales associate to call me back the following day. I left the dealership expecting a call the next day as promised. The sales associate contacted my business colleague two days later and advised her I was not approved but he never contacted me! That information should have been discussed with me, not my business colleague. This was a terrible experience. To make matters even worse, Mercedes Benz did not have the decency to reach out to me after I left a voice mail for the sales manager and they have not responded to the complaint I filed with the Better Business Bureau. I do not recommend this dealership. It is obvious they do not care about how a customer is treated. More

SCAM LOT! Buyer Beware! I bought a 2011 C300 in 2015. I was told I had a 1 year unlimited mile warranty and that as long as I called before warranty expired I would be able t I bought a 2011 C300 in 2015. I was told I had a 1 year unlimited mile warranty and that as long as I called before warranty expired I would be able to purchase 2 additional years in extended warranty. I worked with Bill in used cars he was nice while I was buying my car but now that I am having an issue he is rude and unprofessional. Guess all they care about is the money and not the actual quality of cars or service they put out. I was told I had till June 1st 2016. I have clear paper work showing my contract was signed and dated June 1st. When I called to extend my warranty May 23rd, 2916 I spoke to a girl in Financial Services who stated the warranty expired 3 day ago (May 20th) and therefore I could not extend. I then had Bill the original guy call me the next day and tell me the expiration date was now May 16th. I asked him why the day before it was May 20th and now its May 16th and his response rude was "don't put words in my mouth." He said he would call and see if he could get it extended and on May 24th, 2016 called me stating I had till noon to pay $2869 for my extended warranty. I went on and paid it right away contacted him back stating it was paid and not even 10 minutes later Bill returned a call to me stating he now could not extend my warranty he gave me the wrong information. When I asked him for the number to the people he is talking to since he claims "It has nothing to do with the dealership" his response was "There is no number is a dealership only line".....(INTERESTING) I then asked him why the day before it was May 20th and now its May 16th and his response rude was "don't put words in my mouth." He then proceeded to tell me to look at my paperwork and tell him what date is on my.....June 1st his yet again rude and unprofessional response was "What is your point in calling me?" It is now May 31st I have yet to hear from him as he is supposedly "WORKING ON IT" and I have also yet to see the $2869.00 returned to me. This dealership is clearly only about the sale and can care less about they quality of service or product the put out after you drive it off the lot. It basically like buying a care from a scam lots.....I have also filed a complaint with the BBB so......BUYER BEWARE! More

bunch of money hungry liars Took my car for a coolant leak. Was told it came from the head gasket and will cost $3000. Also was told that I need new tires (I just put new tires Took my car for a coolant leak. Was told it came from the head gasket and will cost $3000. Also was told that I need new tires (I just put new tires 2 months ago!) and need front and back brakes. They found bunch of other "problems" and the total bill was almost $8000 for a 2005 Mercedes! Paid the $145 diagnosis and took it to a local mechanic. the leak was from a hose and he charged me a total of $75 to fix it. No problems with tires and the brakes. Mercedes Benz of SD are a bunch of thieves. Last time I go there. More

I have owned Mercedes automobiles for over 35 years. Recently, I took my ML350 to this service center for warranty work. Everything went very smoothly and my work was completed in time. Trudy, my servic Recently, I took my ML350 to this service center for warranty work. Everything went very smoothly and my work was completed in time. Trudy, my service advisor was a great help to get the work done. I got my car back the same day, although I have to go back for another small issue at a later time, Thank you Mercedes Benz of San Diego. Keep up the good work. More

I took my ML-55 AMG to the dealer Because the check engine came on and I couldn't drive it more then 40 miles/ hr. and felt the engine under pressure, so they wanted me to do diagnostic test for $145, engine came on and I couldn't drive it more then 40 miles/ hr. and felt the engine under pressure, so they wanted me to do diagnostic test for $145, then they where too busy I had to leave the car on 12/23/13 so I took a loaner car, Daniel one of the advisors there called me next day and said the Electronic control unit for the transmission needs to be changed, and it coast about $1400, got my cousin to speech with Daniel since he is a mechanic in Hemet and he got me extra 14% off, yeaah. the dealer didn't have the parts so they had to order it from east coast and since it was the 24th of Dec. Daniel said he will have the part on Friday and the car will be ready on Saturday, will I never got a call from him on Friday nor Saturday so I called him Sat. and he said the part will be in on Monday and Tuesday will be ready for pick up. on Tuesday he called me and said the car is ready, I went to pick it up, paid and took the keys and I started the engine and the check engine light still on !!, called an advisor and he said just life it and will look at it first thing Monday morning, Daniel then called on Monday and said another problem came up the control motor needs to be changed, which he didn't say any thing about it when they did the diagnostic test and he said it cost another $660 , what a rep off, I asked how much is the part cost and he said $210 and he is charging me $660 for one hour labor which they usually charge $145 per hour.. declined repair and my cousin was going to repair it for me for $250 the part was actually $170 only not $210.. any way I went to pick up the car and I expressed my disappointment at there service and I took the car from there when I drove it just to the light I was unable to go over 40 miles and the engine was load just like when I brought it in the first time, so I turned a gain to the dealership and was so mad talked with Daniel and he was speechless, nothing was done on my car they had it for almost two wks and same condition I brought it in I took it out, so he said leave it and will look at it Daniel said take a loaner and will look at it on Monday so there I go again the third loaner I was so mad at the whole service,, on Monday Daniel called me and said the car driving great so I came to pick it up for the third time .. one of the ladies how works there she went to get my car, she came back stating that the car is not starting!!!! I said and now what did you guys broke the car not starting!!, so Daniel said will from the notes the battery not holding a charge and you need to change it either here or some where else will jump started it for you, so I had to take the car out of there bcz every time I went to pick it up the dealer came up with new problem so they can milk your money and I think bcz am a lady they try to take advantage of you as much as they can, the engine light is still on, on my car, I will never ever buy a Mercedes ever or take it to this dealership ever, they don't know what the hale they do, am very disappointed at this dealer place and I'll never recommend it to any of my friends and family More

I took my car in for service (AC not working) on 7/17/2013, the lady helping me, her name was Trudi H. I got an estimate for just checking the car at around $275.00 dollars, and that was ok with me 7/17/2013, the lady helping me, her name was Trudi H. I got an estimate for just checking the car at around $275.00 dollars, and that was ok with me. Trudi told me that she will be on vacation but she will give me an estimate before she goes on her vacation, which she did call me that Friday morning 7/19/2013. I got the estimate, quite a surprise ( a pretty large sum of money involve in the price she quoted me) and again I really needed the AC fixed, so I said ok. After 2 days I havent heard anything as far as the status on my car, so I called the dealership (Mercedes of San Diego), here is where the incompetency of the lady that answered the phone comes in. At 4pm- spoke with Jennifer, she said she will connect me to Collete who is handling the service for my car, waited, waited, waited, phone keeps on ringing, then a guy from Sales answers the phone, and he said that he will transfer me to service. Jennifer picks up the phone, and said "Oh, let me transfer you again to Collete, phone rings, and rings, and rings, you get the picture." I called Jennifer back at these times: 4:03pm, 4:06pm: 4:12pm: 4:18pm, 4:22pm and each time i keep getting transferred to sales, and here's the kicker.....they have a caller ID and on the next call I made they did not answer the phone. So I went ahead and used my other phone to call and Jennifer answered, "Oh so you called from a different phone?" What a customer service Jennifer!!!!! Finally at 4:25pm she gets Shannon on the line, Shannon helped me by having Scott the Manager from service called me and update me regarding the status on my car. No wonder this Jennifer lady works as a customer service, she needs to be more competent in getting the right people on the phone for customers. More